Senior Product Designer

Hi, I'm Rita Dias, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background. We are looking for a Senior Product Designer to join our team.

What you’ll do:

• Lead customer-centric initiatives within the Customer Experience team to improve Ascendon's SaaS offering and support client project delivery.
• Contribute as a full-spectrum designer to every stage of the design lifecycle—from initial research and ideation to prototyping, testing, and delivery, with a focus on user-centered solutions.
• Create and refine high-fidelity prototypes with a strong focus on interface, interaction, and visual design, ensuring alignment with usability best practices and accessibility standards.
• Support user research activities as needed—such as persona creation, journey mapping, or usability testing—to inform design decisions and improve user experiences.
• Contribute to maintaining and evolving a multi-channel, multi-theme design system, ensuring consistency and efficiency across platforms and brands.
• Collaborate with product managers, business analysts, engineers, and QA teams on the strategic roadmap and specific client projects.

You should have:

• Over 5 years of experience in UX/UI design roles, backed by a degree in a design-related field, and a passion for technology and innovative design.
• A user-centric mindset with a strong focus on creating intuitive, accessible, and meaningful experiences that meet user needs and business goals throughout the design process.
• A solid foundation in research practices such as persona creation, journey mapping, and usability testing, with the willingness to adapt and grow research skills as needed.
• Comfortable designing responsive interfaces across a broad range of platforms, including native and web, ensuring an optimal user experience across various devices and screen sizes.
• Proven experience working with and contributing to design systems and pattern libraries, utilizing atomic design principles to ensure consistency, scalability, and efficiency in design solutions.
• Proficient in collaborating with engineers, QA teams, and senior management to translate technical requirements into cohesive and efficient design solutions.
• A commitment to lean, agile methodologies, with a problem-driven approach to design, and a dedication to driving continuous improvement and innovation in design practices.

CSGer Perks & Benefits

• Work from Home, in-office, or hybrid
• Employee Belonging Groups
• Healthcare: Dental, Medical, and Vision
• Paid Vacation, Volunteer, and Holiday Time Off
• And so much more!

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.