Senior Product Manager - GoPay
Job Summary
Job Description
As a Senior Product Manager for GTF Platforms, you will lead Identity & Communications across all GTF surfaces. Your role involves collaborating closely with teams across GTF to understand their platform needs, objectively prioritize requirements, and drive execution in partnership with GoTo platform teams. You will also manage relationships with third-party service providers to ensure seamless platform operations and reliability. Key responsibilities include cross-functional collaboration, a customer-centric approach, data-driven decision-making, product ownership of identity and communication systems, defining strategic roadmaps, and staying informed on market intelligence through rigorous data research.
Must have:
- 5+ years in product management or related roles
- Expertise in breaking down complex problems and defining data requirements
- Exceptional communication skills for engaging cross-functional teams
- Proven ability to empathize with users
- Excels in dynamic, fast-paced environments
- Proficient in leveraging data insights for product roadmaps
- Strong track record in building relationships and fostering consensus
Good to have:
- SQL skills
- Bachelor’s/Master’s degree in Engineering, Computer Science, or related field
6 skills required
Job Details
About the Role
As a Senior Product Manager for GTF Platforms, you will lead Identity & Communications across all GTF surfaces. Your role involves collaborating closely with teams across GTF to understand their platform needs, objectively prioritize requirements, and drive execution in partnership with GoTo platform teams. Additionally, you will manage relationships with third-party service providers to ensure seamless platform operations and reliability.
What You Will Do
- Cross-Functional Collaboration: Partner with product, business, engineering, design, and marketing teams to launch data-backed initiatives and track platform success.
- Customer-centric: Prioritize initiatives that deliver the highest impact for end users.
- Data-Driven Approach: Use analytics, A/B testing, and user insights to inform prioritization and achieve measurable outcomes.
- Product Ownership: Own and continuously enhance the identity & communication systems across GTF.
- Strategic Roadmaps: Define clear, well-scoped product requirements that balance user pain points with ad hoc requests using data and intuition.
- Market Intelligence: Stay ahead by monitoring industry trends, competitor strategies, and regulatory changes through rigorous data research.
What You Will Need
- Relevant Experience: 5+ years in product management or related roles, with a focus on large-scale platform products.
- Data-Driven Mindset: Expertise in breaking down complex problems and defining data requirements for analysis; SQL skills are a plus.
- Stakeholder Management: Exceptional communication skills for engaging with cross-functional teams across various verticals.
- Educational Background: Bachelor’s/Master’s degree or equivalent, preferably in Engineering, Computer Science, or a related field (not mandatory).
- Customer-Centric Approach: Proven ability to empathize with users and drive initiatives that enhance intuitive and effective user experiences.
- Adaptability: Excels in dynamic, fast-paced environments with keen attention to detail and the ability to prioritize competing demands effectively.
- Strategic & Analytical Thinking: Proficient in leveraging data insights to create clear product roadmaps and make objective, big-picture decisions.
- Collaboration & People Skills: Strong track record in building relationships and fostering consensus among diverse stakeholders across GTF and the broader GoTo organization.
About the Team
Join the GoPay Trust & Safety team—a group passionately driven by user needs and dedicated to solving real problems. We’re committed to exploring new solutions, embracing challenges, and continuously learning. Together, we’re building a highly functional, cost-effective GTF platform tailored for the Indonesian market. Plus, we bond over our shared interests in staying active, board games, movies, and the culinary delights of Blok M. Get ready for an exciting journey at GoTo!
About GoTo Group
GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.
About Gojek
Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.
About GoTo Financial
GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.
GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.
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About The Company
GoTo is the largest technology group in Indonesia, combining on-demand and financial services through the Gojek and GoTo Financial brands. It is the first platform in Southeast Asia to host these two essential use cases in one ecosystem, capturing a majority of Indonesian consumer household expenditure.
GoTo’s mission is to “Empower Progress” by offering an unparalleled selection of goods and services through a comprehensive merchant and partner network and promoting financial inclusion through its leading payments and financial services business.
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