Senior Product Marketing Manager
Job Summary
Job Description
The Senior Product Marketing Manager at Level AI will be responsible for articulating the capabilities and benefits of their AI-powered customer service solutions to customers and the market. This includes creating customer-facing materials like datasheets, website pages, and videos. The role involves becoming an expert on the customer, industry trends, and competitors, translating product roadmaps into marketing strategies, and collaborating with sales and customer success to develop sales enablement materials. The manager will also be responsible for documenting market trends, supporting the product team, and leading product launches. They will need to be passionate about enterprise software, AI, and product marketing.
Must have:
- 4+ years of product marketing experience in Enterprise Software.
- Experience in SaaS, AI, Contact Center is preferred.
- Client-facing experience.
3 skills required
Job Details
Are you interested in the next generation of Artificial Intelligence and Natural Language Processing? Then, read on. Level AI is on a mission to redefine the customer service industry by putting the latest AI/ML advances in the hands of customer care agents so they can solve any customer issues at record speed, creating both happier customers and agents.
Join us in our quest to equip call centers with cutting-edge technologies so that they can put the human back into the customer care experience.
Level AI (https://thelevel.ai/) is a hyper-growth, series C, Silicon Valley-based startup backed by Battery Ventures. We’ve assembled a seasoned team with leaders from organizations such as Amazon Alexa, Facebook, Google, Figma, Freshworks, and Medallia, among others.
Responsibilities :
- Work closely with the product team and articulate crisply and clearly the capabilities, functionalities, and business benefits of our products and solutions in customer-facing material such as datasheets, website landing pages, videos, and sales decks.
- Be Level AI expert and thought leader on the customer, the industry trends, and the players in the market.
- Become the go-to person for sales, marketing, and customer success teams to understand the ins and outs of our product. Work closely with the product management team to understand the product roadmap and translate that into marketing strategies: plan and execute on launch plansDevelop product capabilities’ positioning that differentiates Level AI by understanding customer pain points. Tailor messaging to persona and test.
- Collaborate with sales and customer success teams to develop sales enablement materials including: sales presentations, datasheets, customer testimonials case studies, demo videos, marketing videos and tutorial videos.
- Document and keep a tab on market trends and competitive forces. Partner with the product team to develop the product roadmap.
Skills/Competencies:
- Passionate about great enterprise software, AI, and product marketing.
- Experience in AI, SaaS, Contact Center preferred
- Strategic: understand the space, the customer, and the criticality of his/her role in the organization
- Self-sufficient: can produce customer-facing brochures, landing pages, training videos, and slide presentations with minimal supervision and guidance.
- Excellent verbal communicator
Requirements :
- Bachelor's degree, Master’s degree a plusTop academic achievements
- 4+ years of Product marketing experience in Enterprise Software (experience in SaaS, AI, Contact Center or an early-stage startup environment is a huge plus).Client-facing experience
- Work portfolio. Please share your past body of work (e.g., videos, blog, datasheet, white papers, speaking engagement, presentations) as part of your job application.
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