Senior Risk Operations Lead / Analyst

In this role, you will help build operations, product experiences, & establish analytics to protect our platform through investigations and data-driven insights. You’ll audit & review existing product experiences, while contributing to analyzing abnormal signals to help prevent platform abuse across our Self-Serve & OTT business lines.

What you'll do:

• Strategy & Planning: Own Vimeo’s Risk & Fraud strategy and execution across Trust & Safety, Security, Payment fraud prevention, and support escalations – ensuring our approach aligns with company objectives & evolving regulatory environments.
• Operational Excellence: Oversee all aspects of fraud monitoring, risk operations, and chargeback management while owning the associated KPIs/metrics.
• Risk & Compliance Management: Develop and implement risk management systems to monitor suspicious patterns, mitigate fraud across different vectors, and ensure compliance with industry standards and all relevant payment regulations.
• Collaboration & Innovation: Collaborate with cross-functional teams, including Trust & safety, product, engineering, finance, and legal, to advise on emerging risks, global compliance (e.g Network, PCI, OFAC, etc) & security best practices.

Skills you will need :

• 5+ years of experience in payment or risk compliance operations, with a focus on fraud prevention and management
• Background knowledge of the global payment landscape, including payment processing, fraud prevention techniques, and/or existing regulatory compliance monitoring programs.
• Excellent written and verbal communication skills, both with external customers and internal employees or partners
• Experience in problem-solving to spot trends and react quickly while establishing new processes or implementations

Nice-to-haves:

• Knowledge of SQL or Business Intelligence tools (e.g. Looker/Tableau)
• Knowledge of fraud vendors & a high-level understanding of their offerings
• Ability to effectively communicate with technical and non-technical partners

Base Salary Range:

• NYC Metro, Bay Area, Seattle, & Los Angeles: $123,000 - $169,500
• All other US cities outside above metro areas: $110,700 - $152,550

Base salary is just one component of Vimeo’s total rewards philosophy. We offer a wide range of benefits and perks that appeal to the variety of needs across our diverse employee base! We also offer paid time off, generous 401k match, commuter benefits, Health Savings Account (HSA), Flexible Spending Account (FSA), fertility reimbursement, group term life insurances, wellbeing resources, and more.