Senior Technical Writer

Onwards Together!

Illumio is the leader in ransomware and breach containment, redefining how organizations contain cyberattacks and enable operational resilience. Powered by the Illumio AI Security Graph, our breach containment platform identifies and contains threats across hybrid multi-cloud environments – stopping the spread of attacks before they become disasters.

Recognized as a Leader in the Forrester Wave™ for Microsegmentation, Illumio enables Zero Trust, strengthening cyber resilience for the infrastructure, systems, and organizations that keep the world running.

Our Team:

Our Product Management team has established a culture based on thought leadership, independence, and responsibility. Those who join us represent the leader in Zero Trust security and work closely with our Engineering team to solve real customer problems. Bring your visionary instincts to all stages of the product lifecycle—conception, definition, development, release and post-release activities—manage strategic planning, feature selection, and tactical activities. This powerful, dynamic team drives our roadmap forward as we work to make the digital world a safer place.

Illumio technical writers are encouraged to be fearless and have the freedom to make important decisions affecting our documentation, tools, and customer experience. We write for advanced networking and security audiences.

At Illumio, technical writers have the opportunity to create new content from scratch about an evolving technology. Each writer has a large impact on the success of the team and on the future of the company. The team's collective experience and insight help us deliver content that best serves customer needs.

Your Impact:

We seek an experienced technical writer with knowledge of data center networking and security technologies to create documentation and related content for our adaptive security platform. The team is responsible for producing a variety of content and document types including in-product help, videos, learning maps, and more. In this role, you will develop quality content (written, visual, multimedia), and deliver short-form and long-form content on schedule with product releases.

• As a Sr. Technical Writer, you will build engaging content, videos, and infographics for a highly technical audience to support weekly cloud releases. Your focus will be on jobs to be done with an eye towards conceptual and task-based information. As you collaborate with your SMEs to create new content, you will keep SEO principles in mind, making sure that content is modular and easy to find for Illumio customers.

• You will be responsible for multiple documentation deliverables in multiple formats including videos, learning maps, and more.

• What’s New – Provide engaging content for new features with a focus on the business problem it solves and the jobs to be done.

• Installation and Administration content – Build detailed installation and administration guides with guidelines on troubleshooting. Build time to test the content before releasing it to customers.

• Best Practices content – Engage with Professional Services and Support teams to understand what customers are experiencing in the field and provide best practices for multiple user environments.

• API content – Collaborate with Engineering to write detailed descriptions and use cases for API calls.

• Release Notes – Document known and resolved issues that customers must be aware of for each release.

Your Toolkit:

• To be successful in this role, you must collaborate effectively with product management, engineering, UX, and Support/Professional Service teams.

• Create complex technical content, videos, and in-app help, ensuring the highest standard in quality and timeliness. Be responsible for making sure that your content is complete, accurate, and tested so that customers can get their jobs done.

• Be proactive about being embedded in scrum teams and shift left to make sure you are in synch with the weekly release schedules.

• Provide review drafts early, making sure to allow time for publishing builds.

• Explore the latest in tools such as AI. Recommend ways to increase process efficiencies so you can spend more time building high quality content for customers.

• Have a beginner’s mindset and be open to mentorship from other senior writers on the team.

• 7-9 years of technical writing experience

• BA/BS in Technical Communications, English, Computer Science, or equivalent subject

• Impeccable written and communication skills

• A hands-on approach to the technology and products that you will document

• Ability to learn new technologies quickly

• Comfort with changing software development situations and shifting priorities

• Experience working in an agile environment

• Strong team player with outstanding communication, organization, and interpersonal skills

• Ability to drive, follow, and evangelize cross-team processes

• Significant work experience in startups or fast-paced enterprise technology development environments

• 1-2 years of experience with Paligo

• Expertise in structured authoring languages (DITA/XML) and tools such as Git, GitLab, Jira, Confluence

• Deep knowledge of network security technologies (e.g., networking, security policies)

• Experience creating API documentation

Bonus Points:

• Experience with automating documentation publishing

• Experience with source control systems, specifically Git

• Experience setting up and documenting Linux and/or Windows Server based-applications

• Experience with content migration projects, moving content from unstructured to structured environments

  Compensation:

  $122,000 - $144,000

  The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include responsibilities of the job, education, location, experience, knowledge, skills, abilities, and internal equity, alignment with market data, or applicable laws.

  At Illumio we offer a wide range of benefits to our eligible team members. Our benefit programs vary by location and can include Medical, Dental, Vision Coverage – Health and Dependent Savings Accounts – Life and Disability Programs – Paid Parental Leave – Voluntary Benefit Programs – Company Sponsored Wellness Program – Wellness Reimbursement Program - Retirement Savings – Equity Opportunities – Paid time off and Paid Holidays – Employee Incentive Program.

Our Commitment:

Illumio believes that an environment of unique backgrounds, experiences, viewpoints, and individual contributions drives our success and makes us stronger together. We are dedicated to creating and maintaining a diverse culture and emphasizing inclusion and belonging.

All official job offers from our company are extended directly by our recruitment team and will be sent through an official E-Signature document for your review and signature. Please be aware that we do not ask for any personal information in the process of extending offers of employment, such as financial details or social security numbers. Upon acceptance of any offer, we will request such information as part of the onboarding process prior to or on your first day of employment, and only after completing a background check through an authorized third-party vendor. If you receive any communication asking for personal details outside of these processes, please contact us immediately to verify the authenticity of the request. Your security is important to us, and we are committed to a safe and transparent hiring experience.

For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Illumio will consider for employment qualified applicants with arrest and conviction records.