Coordinate the Customer Service Team, provide direct customer support, and evaluate team members. Focus on supporting process improvement in customer experience, and coordinate with all departments to resolve shipper concerns. Oversee the onboarding process for new shippers. Develop and implement strategies to increase shipper retention by providing high-quality service. Monitor team performance metrics and establish trusted relationships by clearly communicating and effectively helping shippers drive the value of products and services. Build trust and engagement with shippers to ensure satisfaction with Ninjavan's services, especially pickup and delivery performance. Provide insight and data analysis for continuous improvement.