Software (Tech) Support Engineer

Job ID

R2516086

Who We Are

Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to work beyond the cutting-edge, continuously pushing the boundaries of science and engineering to make possible® the next generations of technology, join us to Make Possible® a Better Future.

What We Offer

At Applied, we prioritize the well-being of you and your family and encourage you to bring your best self to work. Your happiness, health, and resiliency are at the core of our benefits and wellness programs. Our robust total rewards package makes it easier to take care of your whole self and your whole family. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

You’ll also benefit from a supportive work culture that encourages you to learn, develop and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more about careers at Applied.

We are looking for a highly talented Software Support Engineer to join our unique team.

What’s in it for you?

Provide SW Support for our products installed at customer sites around the world, working with global support functions, R&D, HW, and Application teams to make sure our tools function as designed. This is a great opportunity to work with the leaders in the semiconductor industry, who constantly pushes the limits of technology that needs knowledge of SW, HW, and Computing.

What you'll be doing:

• Function as a technical support Tier for SW issues
• Contain all field SW escalations that don’t require code changes.
• Independently resolve customer complex issues by analyzing product and system/computing issues (SW, IT, databases)
• Provide troubleshooting plans and technical solutions to field and Tiel-1 Tier-2 teams.
• Reproduce customer issues on internal systems. Perform Root Cause Analysis.
• Proactively identify points of failure and drive for resolution.
• Involvement in new SW development
• Take part in SW development road map milestones, new features reviews, and customer demos.
• Provide support-related inputs to be included in the next versions.
• Participate in new products introduction.
• On-site Projects:
• Perform new installations/SW upgrades.
• Troubleshoot complex cases and support local teams.
• Support Infrastructure:
• Develop training programs for field engineers and end users.
• Proactively drive support-related feature developments within the team.
• Initiate Support-related Specs, improvements, utilities and Document solutions, procedures, best-known methods
• Customer Experience:
• Collect end-user pain points and work on solutions.
• Develop in-house utilities, and tools, and work with the DevOps team to implement the same ideas, that enhance customer experience.

What should you have?

• Self-Learning capability and passion to learn new technology.
• At least d years' experience in technical support or a position of like Tier-3
• Proven experience with Microsoft \Linux operating systems.
• Required education: Bachelor/master’s degree in computer science and/or engineering and/or other technical degree.
• Advantage: experience in SW development / SW testing and integration
• Willingness to work off hours and weekends and willingness to travel up to 40%
• Excellent English – verbal and written
• Proven experience with Microsoft \Linux operating systems.
• Experience in 7 - 10 yrs

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Yes, 25% of the Time

Relocation Eligible:

Yes