Solution Architect (GenAI)

We are

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,500+, and has 58 offices in 21 countries within key global markets.

Our challenge

We are seeking a talented Solution Architect specialized in Generative AI (GenAI) with extensive experience in Contact Center solutions. The successful candidate will be responsible for designing, implementing, and overseeing AI-driven solutions that enhance contact center operations, improve customer engagement, and optimize workflows.

Additional Information*

The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Phoenix, AZ is $135k - $140k/year & benefits (see below).

The Role

Responsibilities:

• Develop strategic recommendation to drive business growth and improvement.
• Ensure solution aligns with organizational technology strategy.
• Monitor and evaluate the effectiveness of strategic initiatives.
• Participation in stakeholder interviews and documentation of business and technical requirements.
• Develop and maintain technical roadmaps and architectural standards.
• Candidate should be strong in Design and implement scalable, secure, and efficient solutions to meet business.

Requirements:

• Collaborate with cross functional teams to identify and prioritize technical requirements.
• Good knowledge in Cloud technologies, AI/ML.
• Quick and vivid learner, understand and learn Amex eco system and process.
• Excellent verbal and written communication for technical and non-technical audiences with the ability to tailor and deliver communications to all levels of organizations from project teams to executive leadership.
• Strong organizational, problem solving and analytical skills.
• Proficient in the use of MS office, MS project, vision and other collaboration tools.
• Exceptional PowerPoint designing and presentation skills.
• Experience with Contact center.

We offer:

• A highly competitive compensation and benefits package.
• A multinational organization with 58 offices in 21 countries and the possibility to work abroad.
• 10 days of paid annual leave (plus sick leave and national holidays).
• Maternity & paternity leave plans.
• A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region).
• Retirement savings plans.
• A higher education certification policy.
• Commuter benefits (varies by region).
• Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
• On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
• Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms.
• A flat and approachable organization.
• A truly diverse, fun-loving, and global work culture.

S​YNECHRON’S DIVERSITY & INCLUSION STATEMENT
 

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

Candidate Application Notice