Specialist, Learning & Development (Mandarin Speaker)
Job Summary
Job Description
The Specialist, Learning & Development (Mandarin Speaker) role involves analyzing training needs, designing and delivering training programs for customer service teams, and managing training resources. The role requires designing and developing courses, managing instructor empowerment, and collaborating with business teams to improve service experience. The responsibilities also include driving the operational health of online training. Candidates should possess excellent Mandarin and English communication skills, relevant experience in customer service training, and the ability to independently design and deliver training solutions. The role is based in Kuala Lumpur and involves working closely with Mandarin-speaking counterparts.
Must have:
- Excellent English and Mandarin proficiency
- 1.5+ years training experience in customer service
Perks:
- Competitive remuneration package and KPI bonus
- Meal allowance up to RM 500/month
- Unlimited transport allowance
- Monthly team building
- RM 2,500 training & wellness benefits per annum
- Yearly bonus
- Convenient workplace near MRT TRX
- Insurance coverage for employees and dependants
- Growth and promotion opportunities
- Employee engagement, recognition program
- Multinational working environment
2 skills required
Job Details
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
What You'll be Doing:
- Based on the development of customer service business, collect and analyze training needs, and independently complete the organization and delivery of training empowerment programs, continuously optimizing empowerment solutions.
- Independently design and develop courses, iterate course plans through teaching to meet course requirements and delivery content.
- Responsible for instructor empowerment special management, course management, and training resource management.
- Independently design and deliver empowerment solutions based on business differences, collaborate with business teams to drive the implementation of empowerment solutions, and enhance service experience.
- Drive the operational health of online training through the management and improvement of training tools.
What We Look For in You:
- Excellent command of spoken and written English and Mandarin as the role requires to deal with China/ Hong Kong Mandarin speaking counterparts.
- Bachelor degree or above, with 1.5 years or above training working experience in customer service center.
- Willing to work in Tun Razak Exchange, walking distance to MRT TRX.
- Ability to independently design and develop courses, and experience in teaching customer service teams.
- Ability to independently design and organize the delivery of training empowerment projects.
- Possess strong organizational resource scheduling and teamwork.
Benefits & Perks:
- Competitive remuneration package (Basic Salary + Monthly KPI Bonus)
- Meal allowance up to RM 500/ month
- Unlimited transport allowance (T&C apply)
- Monthly team building
- RM 2,500 training & wellness benefits per annum
- Yearly bonus
- Convenient workplace (5 minutes walk from MRT TRX)
- Insurance coverage for employees & dependants
- Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed
- Employee engagement, recognition and appreciation program
- Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nations
#LI-Onsite #LI-JC3
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