Staff Product Operations Manager

About Us 

dbt Labs is the pioneer of analytics engineering, helping data teams transform raw data into reliable, actionable insights. Since 2016, we’ve grown from an open source project into the leading analytics engineering platform, now used by over 50,000 teams every week. 

As of February 2025, we’ve surpassed $100 million in annual recurring revenue (ARR) and serve more than 5,400 dbt Cloud customers, including JetBlue, HubSpot, Vodafone New Zealand, and Dunelm. We’re backed by top-tier investors including Andreessen Horowitz, Sequoia Capital, and Altimeter. At our core, we believe in empowering data practitioners:

We are seeking a Staff Product Operations Manager to serve as a force multiplier for our Product organization at dbt Labs. In this role, you'll be the operational backbone of our product team—enabling scale, improving product velocity, and serving as the connective tissue between EPD (engineering, product, design, support, forward deployed engineering) and our GTM teams (solutions architect, sales, sales enablement, sales strategy, etc).

You'll work closely with the Chief Product Officer, Chief Technology Officer, Product Management, Design, Engineering, and cross-functional stakeholders (including Docs, Support, Enablement, and Marketing) to reduce delivery friction, optimize feedback loops, and drive internal alignment. As our team grows, you'll play a critical role in ensuring the right systems, tools, and rituals are in place to help us operate with excellence.

As a key member of the Product Organization, you'll have the chance to lead a world-class product operations function, fostering a culture of collaboration, innovation, and continuous improvement. If you're a seasoned operations professional with a passion for driving results, as well as impacting & enabling high-performing teams, this is the perfect opportunity to make your mark in a fast-paced and supportive environment. The successful candidate will report into the Director of EPD Operations and spend the majority of time partnering closely with the Chief Product Officer, key Product leaders, as well as other core stakeholders across the EPD organization.

What You'll Do

Drive Product Launch Readiness

• Orchestrate end-to-end product launches with GTM teams (Sales Enablement, Docs, Support, Marketing, Training)
• Coordinate external-facing PM engagements, including roadmap presentations, beta feedback loops, customer calls, demo days, and conference participation (e.g. Coalesce)
• Partner with Sales and Marketing to ensure the team has the assets, positioning, and product context needed to win in the market
• Collaborate with Support and CS to close the loop on customer issues, feature requests, and product experience gaps

Operationalize Best-in-Class Product Practices

• Drive cross-functional alignment on product innovation by establishing robust interlock processes between Engineering, Product, Design, and GTM teams to ensure CEO and GTM leadership buy-in on strategic product bets and innovation initiatives
• Develop and implement frameworks, tooling, and rituals that elevate product quality and speed
• Build scalable systems for collecting, synthesizing, and actioning user feedback across channels
• Drive experimentation processes and support data-informed decision making by surfacing the right metrics and insights
• Identify inefficiencies and propose process improvements that unlock focus and clarity for product teams
• Maintain a single source of truth for our product roadmap, ensuring the company and GTM teams have crystal clear understanding of upcoming releases
• Own processes for contractual commitments, PRDs, beta programs, and product release definitions (GA, preview, beta)

Drive Key Company & EPD Processes

• Own and drive key EPD rituals:
  • Monthly EPD all-hands and product demos
  • Drive Board of Directors deck completion end-to-end for EPD
  • Drive QBR (Quarterly Business Review) completion end-to-end for EPD
  • Drive OKRs process including drafting, planning, and tracking for EPD
  • Lead EPD roadmap planning end-to-end
  • Drive monthly Business Review meetings

Enable Strategic Focus for Product Leaders

• Act as an advisor and right hand to the Chief Product Officer, functioning as a pseudo Chief of Staff for the product organization
• Own key operating cadences—weekly product updates, OKR tracking, board prep, and roadmap management
• Manage core product tools and own all EPD procurement in partnership with Finance and EngOps
• Lead onboarding and continuous learning for product managers
• Serve as the central coordinator across functions for visibility, prioritization, and progress tracking on key initiatives

Drive Cross-Functional Alignment

• EPD ↔ GTM Interlock:
  • Partner with Sales Enablement to ensure effective product knowledge transfer
  • Establish feedback loops to confirm we are building the right products
• EPD ↔ Product Marketing Interlock:
  • Collaborate to drive the right narrative and storytelling around our products
• EPD ↔ Data Team Interlock:
  • Own adoption metrics and reporting
  • Ensure EPD is measuring the right metrics for success

Own Key Product Tools & Analytics

• Drive strategic use of Amplitude across the product organization
• Synthesize and communicate product insights to the Product Manager team
• Manage Pendo implementation and NPS tracking tools

You'll Be a Great Fit If You:

• Influence through credibility, trust, and data—not authority
• Thrive in highly cross-functional environments and are comfortable managing competing priorities
• Communicate clearly and proactively—both verbally and in writing
• Are a systems thinker who loves turning chaos into order and ambiguity into action
• Have a track record of operational excellence in a technical organization
• Are excited by the opportunity to shape the operating model of a high-growth product org

Nice to Have

• Experience in B2B SaaS or data/analytics platforms
• Familiarity with tools like Productboard, Jira, Looker, Hex, Figma, Amplitude, and Pendo
• Prior experience supporting EPD at a high-growth startup or scale-up

Compensation & Benefits

• Annual Salary: $195,000 - $260,000 USD
• Equity Stake
• Benefits - dbt Labs offers:
  • Unlimited vacation (and yes we use it!)
  • 401k
  • Pension Plan
  • 16 weeks Paid Parental Leave
  • Wellness stipend
  • Home office stipend, and more!

*Equity or comparable benefits may be offered depending on the legal limitations

What to expect in the hiring process (all video interviews unless accommodations are needed):

1. Interview with Talent Acquisition Partner
2. Interview with Hiring Manager
3. Team Interviews

dbt Labs is an equal opportunity employer, committed to building an inclusive team that welcomes diverse perspectives, backgrounds, and experiences. Even if your experience doesn’t perfectly align with the job description, we encourage you to apply—we value potential just as much as a perfect resume.

Want to learn more about our focus on Diversity, Equity and Inclusion at dbt Labs? Check out our DEI page.

dbt Labs reserves the right to amend or withdraw the posting at any time. For employees outside the United States, dbt Labs offers a competitive benefits package. Equity or comparable benefits may be offered depending on the legal or country limitations.