Staff Team Member Relations Partner

GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC.

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.

This role is 100% remote and will be located in the United Kingdom, Ireland or Netherlands.

An overview of this role

We are seeking a strategic Staff Team Member Relations Partner to provide guidance to managers on complex team member relations issues including performance management, investigations, and policy compliance across GitLab's global organization. The position involves conducting highly sensitive investigations, coaching leaders through confidential workplace matters, and partnering with Legal and People Business Partners to develop scalable solutions that improve the team member experience while mitigating organizational risk.

What you’ll do

• Advises and coaches managers on complex Team Member Relations issues, including performance management.
• Investigates highly sensitive People issues, including: conducting team member interviews; analyzing data from various internal systems; composing investigation reports; making a recommendation based on the findings of the investigation, and proposing remedial next steps/actions.
• Coaches leaders through delicate, complex and often confidential work issues.
• Creates proactive programs designed to prevent workplace issues/concerns.
• Partners with Legal and PBP on the review and assessment of Team Member Relations cases as needed for added context.
• Provides critical input to the formation, consistent application, and revision of policies across GitLab as we continue to scale.
• Provides trend data and actionable feedback to legal, HRBP teams, and senior leaders to reduce overall risk in the organization.
• Regularly reviews policies, procedures and initiatives to ensure they align with applicable regulatory requirements as well as GitLabs’ Values.
• Acts as a subject matter expert to provide strategic coaching to management at all levels on addressing a variety of people issues while effectively mitigating business and company risk.
• Leads department specific and org-wide strategic initiatives, soliciting buy in, partnering with cross-functional partners and driving scalable solutions.
• Ensures oversight and governance of policies and practices globally, including interpreting and applying understanding of corporate policies and practices, employment laws, and other regulations to provide advice, guidance, or clarification for Team Member Relations inquiries.
• Analyzes data to identify trends, provide insights and make recommendations to stakeholders and cross-functional partners to develop scalable solutions, programs and policies to improve the team member experience.

What you’ll bring

• 8+ years of employee relations experience in an Employee Relations or PBP/HRBP role.
• Experience engaging with Works Councils/unions
• Experience supporting a remote workforce
• Comfortable adapting to change in a fast-paced, global environment
• Strong analytical and data skills and experience using Google Sheets
• Ability to prioritize and take ownership of projects and strategic goals.
• Excellent written and verbal communication and interpersonal skills.
• Must exercise confidentiality and discretion in dealing with sensitive, complex and time sensitive employment matters.
• Experience supporting EMEA team members.
• Demonstrates empathy and facilitates conflict resolution situations.
• Strong problem-solving skills, critical thinking, and intuitive sense of business acumen.
• Ability to execute tasks with attention to detail, reliability, and a relatively quick pace.
• Ability to interface and partner with stakeholders to achieve and influence results.
• Aligns with GitLabs values.

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget
• Parental leave
• Home office support

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