Strategic Partner Manager

A media and community platform where over 300,000 creators give their biggest fans access to exclusive work and experiences. We offer creators a variety of ways to engage with their communities and build a lasting business including: paid memberships, free memberships, community chats, live experiences, and selling to fans directly with one-time purchases.

Ultimately our goal is simple: fund the creative class. And we're leaders in that space, with:

• $10 billion+ generated by creators since the platform's inception
• 60 million+ free new memberships for fans who may not be ready to pay just yet, and
• 10 million+ fans paying each month for exclusive access to creators' work and community.

We're continuing to invest heavily in building the best creator platform with the best team in the creator economy and are looking for a role to support our mission.

About the Team

The Top Creator Management team oversees and drives platform satisfaction and growth for the highest impact and highest potential creators on the platform. You’ll report to the Head of Top Creator Management.

About the Role

This fast paced and high-impact role requires a great level of complex problem-solving with both internal and external key partners. You’ll be responsible for account management & success of a book of business partners and driving data-backed solutions and opportunities.

• Drive strategy and support for a high-volume portfolio of creators, offering timely support, clear guidance, and knowledge sharing of best practices
• Lead strategy sessions with creators to grow their communities, increase revenue, or better use the platform’s tools
• Respond to inbound questions with speed and clarity, helping creators feel heard and supported
• Analyze creator performance and engagement through data-driven research, diagnostics, and benchmarking.
• Share updates and learning resources with creators while keeping communication personal and actionable
• Identify and escalate common issues, feedback, or trends to improve products and processes
• Champion partner feedback to product teams for optimization of internal and external tools.
• Collaborate closely with cross-functional teams to continuously improve the creator experience
• Keep systems and documentation up to date to support smooth handoffs and knowledge sharing amongst the team

About You

• BA/BS degree or higher
• 5+ years in customer success, partnerships, or account management, accountable for the success of existing customers, long-term ongoing 1:1 relationships, and revenue retention/growth in a B2B2C or B2B SaaS environment.
• 3+ years in the creator space influencing creator success, ideally with podcasts, video, or music creators.
• Excellent communication and presentation skills; must share and pitch ideas to partners and potential partners
• Expertise in using data and analytics to develop insights for decision making.
• Experience influencing customer behavior to drive success through effective change-management practices, coaching, and training
• Curious, empathetic, and confident offering strategic advice in short, focused interactions
• Track record of revenue and product‑adoption growth within a medium- to large- strategic portfolio.
• Patient, creative, adaptable, strategic, data-driven, collaborative, and tech + AI savvy.
• High operational rigor - disciplined CRM usage, cadence execution, and follow‑through.
• Strong negotiation/persuasion skills - both strategic and tactical.
• Consultative sales acumen—adept at retaining and expanding accounts through persuasive storytelling and ROI framing.

Growth & Learning Opportunities

• Understand the complex business models of top‑earning creators and identify new monetization levers.
• Hone advanced relationship‑building skills with multifaceted creator teams.
• Deepen expertise in community engagement, fan conversion, and membership economics.
• Play a key role in shaping a product‑led company’s feature set for the creator economy