Strategy & Operations Manager, Creator Growth Program (Contract)

Patreon is a media and community platform where over 300,000 creators give their biggest fans access to exclusive work and experiences. We offer creators a variety of ways to engage with their fans and build a lasting business including: paid memberships, free memberships, community chats, live video, and selling to fans directly with one-time purchases.

Ultimately our goal is simple: fund the creative class. And we're leaders in that space, with:

• $10 billion+ in revenue generated since inception
• 100 million+ free memberships for fans who may not be ready to pay just yet, and
• 25 million+ paid memberships today.

We're continuing to invest heavily in building the best creator platform with the best team in the creator economy and are looking for a Strategy and Operations Manager, Creator Growth Program (Contractor) to support our mission.

This role is based in New York or San Francisco and open to those who are able to be in-office 2 days per week on a hybrid work model. This is a contract position, with the potential to convert to full-time depending on company priorities.

About the Team

This role sits on the Scaled Creator team under the GTM org — focused on growing and supporting Small and Medium sized creators. You’ll join a diverse team of marketers, operators and program managers. You’ll report to the Head of Scaled Creators.

About the Role

We’re seeking a Strategy & Operations Manager to lead the day-to-day execution and growth of a critical creator growth program. This role is first and foremost about strategic thinking and operational excellence — ensuring that a complex, cross-functional program runs smoothly, achieves measurable outcomes, and evolves with creator needs.

You’ll manage multiple workstreams, set and track goals, and drive alignment across design, copywriting, lifecycle marketing, and product teams. You’ll also bring a creative eye to problem-solving and communications, ensuring campaigns are not only well-run but also resonate with creators.

• Own the strategy and operations of a critical creator growth program, from planning and execution to measurement and optimization.
• Drive cross-functional project management, aligning design, copywriting, marketing, lifecycle, and product stakeholders to deliver campaigns on time and at high quality.
• Analyze program performance and develop clear reporting that informs strategy, surfaces insights, and drives data-backed decision making.
• Maintain operational excellence by creating and enforcing strong systems, documentation, and processes that keep workstreams efficient and transparent.
• Problem-solve and pivot quickly when challenges arise, bringing structured thinking and creative solutions to drive engagement and behavior change.
• Support marketing and lifecycle efforts through light copywriting and editorializing when needed, ensuring creator-facing content is polished and effective.
• Collaborate with product partners to integrate feature rollouts into program strategy and share creator feedback.

About You

• 3–6 years of experience in strategy, operations, program management, or similar cross-functional roles.
• Demonstrated strategic thinking: ability to connect data, insights, and business goals into actionable plans.
• Proven operational excellence: highly organized, systems-driven, and skilled at managing multiple projects simultaneously.
• Strong analytical skills; able to interpret performance data and translate into strategy.
• Excellent communication skills — both written and verbal — with the ability to influence and align cross-functional partners.
• Comfortable working under pressure and adapting in a fast-paced environment.
• Creative problem-solver who balances structure with innovation.
• Bonus: experience with product teams, or prior work in marketing/creator economy.

About Patreon

We power creators to do what they love and get paid by the people who love what they do. Our team is passionate about making this mission and our core values come to life every day in our work. Through this work, our Patronauts:

• Put Creators First | They’re the reason we’re here. When creators win, we win.
• Build with Craft | We sign our name to every deliverable, just like the creators we serve.
• Make it Happen | We don’t quit. We learn and deliver.
• Win Together | We grow as individuals. We win as a team.

We hire talented and passionate people from different backgrounds because workplace diversity and inclusion is critical to our ability to serve creators worldwide. If you’re excited about a role but your past experience doesn’t match with every bullet point outlined above, we strongly encourage you to apply anyway. If you’re a creator at heart, are energized by our mission, and share our company values, we’d love to hear from you.

We are proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. If you need a reasonable accommodation during the interview process, please let us know via email at accommodations@patreon.

We offer a competitive benefits package including and not limited to salary, equity plans, healthcare, flexible time off, company holidays and recharge days, commuter benefits, lifestyle stipends, learning and development stipends, patronage, parental leave, and 401k plan with matching.

We operate under a hybrid work model, where employees based in office locations are expected to come into the office two days per week, excluding sick time and paid leave. The goal of this policy is to be intentional about the in-person time we spend together to strengthen the feeling of community. Candidates hired into remote-eligible roles are not expected to meet the same requirements.

At Patreon, we believe in fair and transparent pay. In compliance with New York and California pay transparency laws, we are sharing the expected salary range for this role.

The posted salary range is dependent on the location and the level. This range may encompass multiple levels within the role’s job family. The final offer will be based on candidate’s experience, skills, competencies, and geographic location, aligning with the appropriate job level within our leveling framework. For remote employees located outside CA and NY, salary may vary based on location and local market conditions.

We reserve the right to modify or update compensation and benefits at any time.