Technical Account Manager (Bi-Lingual French)
Job Summary
Job Description
As a Technical Account Manager, you will develop professional relationships with clients, guiding them in enhancing their dealership's online presence through websites and digital marketing solutions. You will manage customer relationships, focusing on revenue growth and retention while delivering exceptional service. Responsibilities include taking technical web requests, making website changes using HTML, CSS, and JavaScript, and providing training. You will also perform monthly reporting calls and proactively address retention risks. This role requires excellent communication skills in English and French.
Must have:
- 2 years customer service experience
- Strong problem-solving skills
- Excellent English & French communication
- Technical web request management
- HTML, CSS, JavaScript knowledge
Good to have:
- College degree
- 2+ years HTML, CSS, JavaScript experience
- 1 year Digital Marketing experience
- CRM experience
- SEO/SEM understanding
Perks:
- Supplemental medical, dental, and vision plans
- Long-term savings
- Vacation and sick time
- Paid holidays
- Wellness program
17 skills required
Job Details
Account Manager – Dealer Spike Canada (Bi-Lingual French Canadian)
Dealer Spike is seeking a talented individual to join our Customer Success department as an Account Manager in our new Canadian entity. A primary function of this role is to develop professional relationships with our clients as we guide them through increasing their dealership's online presence with award winning websites and strategic digital marketing solutions. We are passionate about driving customer results for our dealers!
The ideal candidate will be a self-starter and creative problem-solver, motivated to improve our customer's experience. This is a dual rule requiring both customer relationship management and the ability to jump in and help on technical issues. This individual should be able to communicate at a very high level about the services we offer, how we implement those services, and the value to the dealer of those services as we drive more website traffic, qualified leads, and results for our customers. You will have a dual role, both technical and account management.
Account Managers are responsible for maintaining customer relationships, building value, retaining customers, and promoting additional marketing and website services. This individual should be able to communicate at a very high level about the services we offer, how we implement those services, and the value to the dealer of those services as we seek to drive more website traffic, qualified leads and results for our customers. Account Managers will need to be comfortable using many different tools and be able to understand and interpret statistical data to make beneficial suggestions for our dealers.
Here is more of what you’ll get to do:
The Technical Part
- Take client technical web requests via email, chat, and phone.
- Maintain, update, and implement changes to client websites using HTML, CSS, and JavaScript (jQuery library)
- Consult with clients on the best method for achieving their goals / requests
- Provide training tutorials unique to the client
The Account Manager Part
- Develop professional relationships with our clients as we guide them through increasing their dealership's online presence with award winning websites and strategic digital marketing solutions.
- Maintain a deep understanding of all unique aspects of each client / site
- Perform Monthly Reporting Calls with Clients
- Manage assigned accounts with a focus on revenue growth and retention while providing exceptional customer service.
- Promote and Support Additional Marketing and Website Services as well as provide product training and consult on best practices.
- Work with Site Production Team to facilitate a seamless client onboarding process, ensuring a smooth ‘go live’ and introduction to their website.
- Keep records of customer interactions, process customer accounts, and file documents.
- Identify retention risk and work proactively to eliminate that risk.
What We’re Looking For:
- Located in Canada
- 2 years’ Prior Customer Service experience
- Strong critical thinking / troubleshooting / problem solving skills
- Excellent written and verbal communication in English and French Canadian
- Enjoys technical challenges and working to develop creative solutions
- Ability to communicate and collaborate effectively with designers and other developers
- Ability to read and follow technical documentation
- Typing skill (at least 45 wpm)
- Adaptable, Energetic, Team-Player attitude
Preferred:
- College Degree
- 2+ years’ of experience working in HTML, CSS, LESS or SASS, JavaScript, jQuery, and including concepts like website layout/design, cross browser compatibility, and accessibility
- 1 year Digital Marketing experience
- Knowledge of website design, mobile-first and responsive web design, and CSS frameworks such as Bootstrap and flexbox
- Experience working with a CRM
- Familiar with JavaScript frameworks such as React, AngularJS, and Vue is a plus
- Experience with Photoshop
- Experience with Microsoft tools
- Understanding of SEO / SEM (technical, content, etc.)
- Understanding of eCommerce
What We Offer:
- Supplemental medical, dental, and vision plans
- Long term savings
- Vacation and sick time
- Paid holidays
- Wellness program
- Flexible leave package for short- and long-term disability
- Flex-work, remote first environment
Does this position sound like something you would enjoy and be successful at, but you’re not sure you have the exact qualifications to be considered? While our job descriptions are an outline for the type of candidate we’re looking for, it is not a checklist. We encourage you to apply!
Who are we?
LeadVenture is the market-leading SaaS provider of digital retailing, eCommerce, digital marketing and eCatalog solutions for dealerships across 12 industry verticals including powersports, marine, RV, pre-owned auto, agriculture and more.
Our family of brands includes Dealer Spike, Dealer Spike Canada, Dealer Car Search, Frazer, Net Driven, and Interact RV.
We are an international company with offices located in the United States, Canada, Mexico, Belize, UK, India and The Netherlands. Together, we are LeadVenture.
In this role, you’ll be working with our Dealer Spike Canada brand who is a world-wide digital advertising company focused on helping dealers increase sales and service profitability through online digital advertising and training.
LeadVenture provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LeadVenture complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.
LeadVenture expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LeadVenture employees to perform their job duties may result in discipline up to and including discharge.
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