Technical Services Manager

Position Overview

The work we do at Autodesk touches nearly every person on the planet. By creating software tools for making buildings, machines, and even the latest movies, we influence and empower some of the most creative people in the world to solve problems that matter

We are seeking an experienced Professional Services Manager {Software Development (Application)} to lead the charge on this mission. The ideal candidate will have big ideas and strategies that foster an environment of collaboration and creativity. This role is ideal for someone with an entrepreneurial mindset and real-world experience distilling business value and goals into roadmaps and refined product backlogs. Most importantly, you will be integral to helping us build better products that people love to use.

You are a self-starter who thrives on a challenge. You have a growth mindset and enjoy solving problems. You are comfortable managing internal stakeholders, positioning our consulting offerings and setting expectations. You will drive success in a multi-disciplinary team and operate in a matrix environment. You will oversee external customer projects from initiation through to completion. You will play an active role in defining consulting strategies which maximize a customer’s return on investment and accelerate adoption with current and future Autodesk solutions.

Responsibilities

• Oversee the development, deployment, monitoring, maintenance, documentation and support of high quality, reliable applications to meet the business needs
• Collaborate with the business to identify new business requirements and lead the technology team to deliver those requirements
• Partner with the other application development teams to provide front to back solutions that benefit our customers
• Having an oversight responsibility for the related Technologies teams in Enterprise Consulting
• Bachelors/Master’s Degree in Engineering, Computer Science, Information Systems, or related field
• Extensive experience with application development using the latest technology stack for a service-oriented architecture and deep understanding of data models with a view on application of these technologies
• Highly self-motivated, self-directed, and attentive to detail with ability to effectively prioritize and execute tasks in a high-pressure environment
• Excellent analytical, communication, collaboration, and negotiations skills
• Highly efficient in defining and meeting SLAs in order to satisfy and meet aggressive project timelines, and critical spontaneous requests
• Excellent communication skills; verbal and written; articulate; must be able to communicate effectively with business executives
• Strong experience putting together and delivering both business and technical presentations Business focused; results oriented Excellent team building skills Strong leader; leads by example
• Excellent project management skills
• Must be skilled at Project Risk Management (Identification, Tracking, prevention / handling)

People Leadership

• Leads and manages a team of Developers (Front End, Backend), QA & Automation Developer
• Manages measurable criteria for success and to assist in building organizational alignment
• Creates and maintain staffing plan to support the current and future work demands and project deliverables

Results Leadership

• Oversees strategic roadmap with Global Delivery Hub to ensure the successful and broad adoption of Autodesk solutions
• Builds business plans in collaboration with senior management to align customer and Autodesk objectives
• Ensures the team delivers services to customers

Thought Leadership

• Enables team to establish and maintain excellent collaboration with the wider Enterprise Customer Success
• Encourages the team to be innovative

Technical Leadership

• Maintain a competent level of technical expertise to work effectively with team members and the broader Autodesk technical community
• Keep abreast of technology industry trends, solutions, standards and methodologies
• Maintain awareness of relevant development efforts in other organizations within Autodesk. Calibrate project plans and execution where appropriate
• Proactively engage with customers and Autodesk stakeholders to stay on top of project requirements
• Identify potential new product solutions that the market will embrace
• Determine/champion use of common/inner source components vs. building duplicate functionality
• (May) Make or help with buy versus build decisions

Personal Leadership

• Adapts to and leads change
• Coaches the team in the acceptance and support of change
• Strong mentoring skills
• Good organizational skills

Performance Management

• Manage and monitor team’s performance to ensure successful project completion according to agree upon goals by fostering effective communications with team members for status updates and issue reporting
• Identifying, anticipating, and tackling technical issues - applies well rounded judgment decisions by considering trade-offs and risk mitigation option, identifying and removing blockers to ensure delivery of project, working with key stakeholders to make project plan course corrections

Minimum Qualifications

• 12+ years of technical leadership experience in technology, preferably in Financial Services out of which 8 + years product management experience with 5 + years of experience on software and/or developer platforms
• Experience managing delivery of at least 1 hardware/software product/service
• Experience managing and overseeing multiple on-going initiatives simultaneously
• Cross-functional communication and collaboration experience
• Experience in Scrum, Kanban, and Scaled Agile Frameworks (SAFe)
• Experience in plan and prioritize product feature backlog and development for the product
• Experience in develop detailed product feature specifications and ensure they’re clearly understood by the agile teams
• Deep knowledge in assess value, develop cases, and prioritize stories, epics, and themes to ensure work aligns with product strategy
• Experience in serve as the product ambassador internally and externally, sharing knowledge and answering questions related to the product
• Experience with scripting languages such as Python and Scala
• Experience with big data tools such as PySpark
• Experience with relational SQL databases
• Experience with AWS cloud services used often for data engineering including S3, EC2, Glue, Lambda, RDS, or Redshift
• Experience working with APIs to pull and push data.
• Advanced working SQL experience working with relational databases, query authoring (SQL) and working familiarity with a variety of databases.
• Experience optimizing 'big data' data pipelines, architectures and data sets.
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.

Preferred Qualifications

• Experience deploying technology or services with large enterprise or global customers and the desire for continuous learning and growth
• You are enthusiastic and creative with the ability to inspire, influence and encourage others, in both relationships with customers and peers
• Deep understanding of value drivers in recurring revenue business models
• Strong financial acumen including an analytical and process-focused mindset
• A strong sense of ownership: You strive for deep understanding, build the appropriate solution to get the job done, and iterate quickly to deliver high impact results
• Customer empathy: You have a high degree of customer empathy and drive to understand users' pain points. You strive to frame problems using the best conceptual models
• You have a deep commitment to delivering exceptional product experiences
• You are a brilliant communicator, collaborator, and facilitator
• You are action-oriented, with a willingness to show, tell and iterate on ideas
• You can shift between big picture and details whenever needed
• You are a self-starter with a hunger to learn new things
• Expert knowledge of systems & platform, cloud native and microservices architecture, design principles and technologies
• Demonstrable deep experience in rethinking/reimagining existing service/application architecture as it is migrated to cloud. This includes services de-composition, security, leveraging native services, resiliency and observability.
• Deep understanding and experience in one of the public clouds (AWS, Azure, GCP) native services
• Experience with delivery of cloud infrastructure automation, DevOps and CI/CD
• Having lead a team of AI/ ML engineers will be an added advantage

#LI -SV2

You should apply even if you don't feel that your credentials 100% match the position description - we are looking for relevant skills and attributes, not a checklist of experience that exactly matches the position itself.

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About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

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Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

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We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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Shape the world, shape your future

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

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