Technical Support Engineer

1 Month ago • All levels
Software Development & Engineering

Job Description

An exciting opportunity has arisen for a Technical Support Engineer to join our team within the Civil Aerospace division. This role focuses on driving the execution of the V&V IT strategy by delivering digital solutions. The successful candidate will enhance business performance and meet user needs, including fixing, improving, and transforming current digital capabilities in accordance with the V&V IT systems roadmap. Key responsibilities involve capturing customer requirements, developing system concepts, mitigating risks, defining architecture, and coordinating system implementation to achieve customer goals. This position requires collaboration with testing teams and engineers to support product validation, monitor system health, and resolve issues affecting test operations.
Good To Have:
  • Degree level in Engineering or equivalent
  • Experience in relevant domain
  • Good communication, presentation skills and an ability to work in a multidisciplinary environment
  • An understanding in calibration and metrology to support Rolls Royce in engine testing
Must Have:
  • Capture and maintain customer requirements throughout the solution lifecycle
  • Develop and evaluate system concepts using systems engineering methods
  • Identify and mitigate risks through RRMS processes
  • Define system architecture and solutions aligned with business objectives
  • Lead design reviews with Technical Councils and High-Spots
  • Create and manage system verification plans
  • Coordinate system implementation and modifications to meet customer goals
  • Collaborate with testing teams and engineers to support product validation
  • Monitor system health and schedule maintenance activities
  • Investigate and resolve system issues affecting test operations
  • Track system obsolescence and contribute to improvement planning
Perks:
  • excellent development opportunities
  • competitive salary
  • exceptional benefits
  • bonus
  • employee support assistance
  • employee discounts

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Job Description

Full Time 42 hours per week (4 days 4 nights shift rotation)

An exciting opportunity has arisen for a Technical Support Engineer to join our team within the Civil Aerospace division.

Why Rolls-Royce?

Rolls-Royce is one of the most enduring and iconic brands in the world and has been at the forefront of innovation for over a century. We design, build and service systems that provide critical power to customers where safety and reliability are paramount.

We are proud to be a force for progress, powering, protecting and connecting people everywhere.

We want to ensure that the excellence and ingenuity that has shaped our history continues into our future, and we need people like you to come and join us on this journey.

We’ll provide an environment of caring and belonging where you can be yourself. An inclusive, innovative culture that invests in you, gives you access to an incredible breadth and depth of opportunities where you can grow your career and make a difference.

What we offer:

We offer excellent development opportunities, a competitive salary, and exceptional benefits. These include bonus, employee support assistance and employee discounts.

What you will be doing:

As a Technical Support Engineer you will drive the execution of the V&V IT strategy by delivering digital solutions that enhance business performance and meet user needs including: fixing, improving and / or transforming current digital capability in accordance with the V&V IT systems roadmap.

  • Capture and maintain customer requirements throughout the solution lifecycle
  • Develop and evaluate system concepts using systems engineering methods
  • Identify and mitigate risks through RRMS processes
  • Define system architecture and solutions aligned with business objectives
  • Lead design reviews with Technical Councils and High-Spots
  • Create and manage system verification plans
  • Coordinate system implementation and modifications to meet customer goals
  • Collaborate with testing teams and engineers to support product validation
  • Monitor system health and schedule maintenance activities
  • Investigate and resolve system issues affecting test operations
  • Track system obsolescence and contribute to improvement planning

Who we’re looking for:

At Rolls-Royce we embrace agility, are bold, pursue collaboration and seek simplicity in everything we do. These principles form our values and behaviours and are an essential component of our assessment process and are fundamental qualities that we seek for all roles.

In addition, the following role specific skills are preferred

  • Degree level in Engineering or equivalent
  • Experience in relevant domain is preferred but not essential
  • Good communication, presentation skills and an ability to work in a multidisciplinary environment
  • An understanding in calibration and metrology to support Rolls Royce in engine testing,

We are an equal opportunities employer. We’re committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we’ll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realise their full potential.

We welcome applications from people with a refugee background.

You can learn more about our global Inclusion strategy at Our people | Rolls-Royce

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