Vice President – End User Services

Job Description

Vice President – End User Services

Full Time - Hybrid

Derby

Why Rolls-Royce?

Rolls-Royce is one of the most enduring and iconic brands in the world and has been at the forefront of innovation for over a century. We design, build and service systems that provide critical power to customers where safety and reliability are paramount.

We are proud to be a force for progress, powering, protecting and connecting people everywhere.

We want to ensure that the excellence and ingenuity that has shaped our history continues into our future and we need people like you to come and join us on this journey.

We’ll provide an environment of caring and belonging where you can be yourself. An inclusive, innovative culture that invests in you, gives you access to an incredible breadth and depth of opportunities where you can grow your career and make a difference.

What we offer

We offer excellent development opportunities, a competitive salary, and exceptional benefits. These include bonus, employee support assistance and employee discounts.

Your needs are as unique as you are. Hybrid working is a way in which our people can balance their time between the office, home, or another remote location. It’s a locally managed and flexed informal discretionary arrangement. As a minimum we’re all expected to attend the workplace for collaboration and other specific reasons, on average three days per week.

Job Summary

Technology Platforms is a critical and foundational enabling function within Digital & IT that delivers seamless user centric, Infrastructure & Operational services to the business in conjunction with the business partnering domains and wider shared services functions.

Technology Platforms manages and delivers a significant and complex portfolio, designing, building, implementing, running and maintaining technology platforms and services for IT, Business and Customer funded technology programmes. Technology Platforms is also accountable for the day to day run and maintain of the global IT landscape, managing IT operating costs and supplier contractual adherence and performance.

Reporting to the SVP Technology Platforms, this is a pivotal senior leadership role responsible for defining and driving the strategy, design and continuous improvement of all IT-related touchpoints that impact end user service and clients. This role ensures seamless, efficient and engaging end user experience for employees, aligning business objectives and user expectations

What you will be doing

The role has end-to-end accountability for a broad portfolio of client-facing IT services, including laptops, desktops, collaboration tools, Citrix, VDI, identity and access management, client services, Microsoft Exchange, and client applications.

Responsibilities

• Provide end-to-end ownership of the following services:
• End User Devices: Laptops, desktops, mobile device management
• Collaboration & Productivity: Microsoft 365, Teams, SharePoint, Exchange
• Virtual Platforms: Citrix, VDI environments
• Identity & Access Management: Authentication, provisioning, and lifecycle management
• Client Applications: Core business applications used by end users
• Client Services: Active Directory, MECM
• All enabling infrastructure
• Working in conjunction with the Enterprise Architecture community define and lead the vision and roadmap for client and end user experience across all IT services and platforms, ensuring outcomes are delivered in line with the D&IT Strategy
• Manage and delivery a large portfolio of projects and programmes, IT for IT, business and Customer funded, ensuring portfolio prioritisation and delivery to time, cost and quality
• Manage the pipeline of work for suppliers, ensuring clear requirements from Rolls-Royce and timely, high-quality delivery
• Deliver an exceptional end user experience focussed on understanding the business needs and end user expectations. Actively engage and communicate with the end user communities
• Own and be accountable for end user services IT Operating costs, continuously delivering cost transparency and optimisation
• Accountable for End User services supplier management and performance – executing diligent contract, commercial and supplier management that continually delivers tangible benefits and robust outcomes for the business. Monitor service delivery against agreed SLAs, initiating service improvement plans or applying service credits where necessary
• Continually ensuring that Cyber & Data Security of our solutions is at the forefront of everything we that we build and maintain
• Management and control end user services related IT risks and audits, with a clear drive for the achievement of Global Compliance Standards
• People leadership – managing a cross functional and global team

Who we’re looking for:

At Rolls-Royce we put safety first, do the right thing, keep it simple and make a difference. These principles form the behaviours that guide us and are an essential component of our assessment process. They are the fundamental qualities that we seek for all roles.

• Proven experience in a senior IT leadership role within aerospace, engineering, or manufacturing sectors
• Strong leadership skills to direct cross-functional global teams and collaborate across all functional groups within Digital & IT and across the business
• Demonstrable experience of working in a complex, multi-faceted and large-scale Portfolio environment
• Demonstrable experience of programme and portfolio delivery Extensive financial management experience
• The ability to work with and communicate effectively across all levels within the organisation - exceptional verbal and written communication skills are necessary to translate complex technical information for non-technical stakeholders, including executives and business leaders
• Strong ability to influence others through reasoned discussion and clear articulation
• Critical thinking and analytical skills to resolve complex, ambiguous issues
• Strong attention to detail with meticulous organisational skills to manage schedules, documentation, and reporting
• Strong commercial acumen with demonstrable experience of managing supplier governance, contract compliance, and service level performance
• Expertise in ITIL service management, and agile methodologies
• The role will require UK SC clearance as a minimum

We are an equal opportunities employer. We’re committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives which are crucial to innovation and problem solving. We believe the more diverse perspectives we have, the more successful we’ll be. By building a culture of caring and belonging, we give everyone who works here the opportunity to realise their full potential.

You can learn more about our global Inclusion strategy at Our people | Rolls-Royce

To work for the Rolls-Royce Submarines business an individual has to hold a Security Check clearance. Rolls-Royce will support the application for Security Clearance if you do not currently already have this in place. Due to the nature of work the business conducts and the protection of certain assets we can only progress applications from individuals who are a UK national or, in MoD approved cases, a dual national.

Closing date: Friday 3rd October

Management Level B