Desktop Support Specialist

Plan A Technologies is seeking an experienced Onsite Desktop Support Specialist to provide hands-on technical support for end-users. This role involves troubleshooting hardware and software issues, imaging computers with Microsoft Intune/Autopilot, and ensuring timely resolution of incidents. The specialist will deliver high-quality customer service, document resolutions, and collaborate with remote IT teams to enhance user satisfaction and restore trust in IT support.

Must Have

• Provide onsite support for hardware and software issues, performing troubleshooting and repairs.
• Image and configure computers using Microsoft Intune/Autopilot.
• Ensure timely resolution of incidents, service requests, and escalations.
• Deliver high-quality customer service and foster strong relationships with site users.
• Document incidents, resolutions, and best practices.
• 4–7 years of experience in hardware and software troubleshooting in enterprise environments.
• Proven experience with Microsoft Intune/Autopilot for imaging and device configuration.
• Strong customer service mindset with clear and empathetic communication.
• Solid understanding of Windows OS, Microsoft 365, and general desktop support tools.

Good to Have

• Experience supporting users in organizations with high ticket volumes or backlogs.
• Self-motivated and proactive, able to work with minimal supervision.
• Ability to manage competing priorities in fast-paced environments.
• Excellent problem-solving skills.
• Initiative and drive to do great things.

Perks & Benefits

• Generous vacation schedule
• Brand New Laptop
• Excellent team of supportive engineers and project managers

JOB OVERVIEW

Plan A Technologies is looking for an experienced Onsite Desktop Support Specialist (DSS) to provide hands-on technical support for end-users, ensuring reliable IT operations and excellent customer experience. This role is crucial in enhancing user satisfaction, reducing backlogs, and restoring trust in IT support at the site.

Please note: you must have at least 4 years of experience in hardware and software troubleshooting in enterprise environments to be considered for this role.

JOB RESPONSIBILITY

• Provide onsite support for hardware and software issues, performing troubleshooting and repairs as needed.
• Image and configure computers using Microsoft Intune/Autopilot.
• Ensure timely resolution of incidents, service requests, and escalations.
• Deliver high-quality customer service, fostering strong relationships with site users and restoring confidence in IT support.
• Act as a self-starter, working independently with minimal supervision while prioritizing multiple tasks effectively.
• Document incidents, resolutions, and best practices to improve support efficiency.
• Collaborate with remote IT teams and escalate complex issues when necessary.

EXPERIENCE

• 4–7 years of experience in hardware and software troubleshooting in enterprise environments.
• Proven experience with Microsoft Intune/Autopilot for imaging and device configuration.
• Strong customer service mindset with the ability to communicate clearly and empathetically with end-users.
• Experience supporting users in organizations with high ticket volumes or backlogs.
• Self-motivated and proactive, able to work with minimal supervision.
• Solid understanding of Windows OS, Microsoft 365, and general desktop support tools.
• Ability to manage competing priorities in fast-paced environments.
• Excellent problem-solving skills.
• Excellent verbal and written English communication skills.
• Initiative and drive to do great things.

ABOUT THE COMPANY/BENEFITS

Plan A Technologies is an American software development and technology advisory firm that brings top-tier engineering talent to clients around the world. Our software engineers tackle custom product development projects, staff augmentation, major integrations and upgrades, and much more. The team is far more hands-on than the giant outsourcing shops, but still big enough to handle major enterprise clients.

Read more about us here: www.PlanAtechnologies.com .

Great colleagues and an upbeat work environment: You'll join an excellent team of supportive engineers and project managers who work hard but don't ever compete with each other.

Benefits: You’ll get a generous vacation schedule, Brand New Laptop, and other goodies.

If this sounds like you, we'd love to hear from you!