Collective Ace Group

Junior Product Manager

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Business Development Manager - Remote

The Junior Product Manager will be responsible for the end-to-end product ownership of a game, including player management and metric performance.  This role involves developing and executing product vision and strategy, maximizing efficiency through cost-effective and high-impact opportunities, and leading cross-functional communication.  Responsibilities also include improving retention, conversion, and monetization through data-driven strategies and managing daily game operations, events, and promotions.  Collaboration with other Product Managers and leadership on cross-product initiatives is crucial. The ideal candidate has a passion for gaming, free-to-play, and Games-as-a-Service models, along with at least 2 years of experience in Product Management (games preferred).

<div class="BambooRichText jss-g565">Junior Product Manager (Full Time - Remote) -Bulgaria/Turkey/Pakistan-
 "The Collective Ace Group" is a one-stop Service Hub in the Gaming industry, providing the best-in-class services for our clients with all the convenience of a one-stop solution. We are currently looking for a motivated Junior Product Manager to support us. In the following role, you will join one of our subsidiaries and you will be working in a global team of international professionals and helping build our Product Team.
 
What we offer:&nbsp;
 
<ul>
<li>Work with a group of international professionals bringing wealth of experience from gaming and tech industry</li>
<li>Dynamic environment where you can come across thought-provoking challenges</li>
<li>Projects that will allow you to use your entrepreneurial mindset, show ownership and have actual influence on decision making</li>
<li>Flexible working hours and possibility of working from anywhere in the world</li>
<li>Competitive salary and opportunity to grow</li>
</ul>
 
Areas of responsibility:
 
<ul>
<li>Be the end-to-end Product Owner - responsible for the game, its players, and metrics and their performance, while you lead the team to success</li>
<li>Be part or directly hold the Product vision and strategy - able to translate them into execution-level requests and requirements, including measurable goals if necessary</li>
<li>Maximize efficiency - base your vision and strategy on cost-effective and high-impacting opportunities</li>
<li>Lead cross-functional communications (engineers, designers, marketers, etc.) to bring game updates or general team efforts to life, while acting as a facilitator</li>
<li>Develop a deep understanding of what brings growth to your Product and cross-check with data and users feedback</li>
<li>Manage the game’s day-to-day – develop compelling in-game engagement, events, and promotions based on a deep understanding of game metrics</li>
<li>Improve Retention, Conversion and Monetization - hypothesize, test, and improve strategies executed during the day-to-day</li>
<li>Lead and manage the members handling the game’s day-to-day operations</li>
<li>Work closely with other Product Managers and Leadership in cross-product initiatives, knowledge exchange, reporting, and/or forecasting</li>
</ul>
 
Requirements:
 
<ul>
<li>Passion for gaming, Free-to-Play, and Games-as-a-Service</li>
<li>+2 years of experience in Product Management - Games preferred</li>
<li>Excellent verbal and written communication skills in English and the ability to prepare clear and concise documentation and requests for wide-ranging colleagues</li>
<li>Problem-solving, results-oriented, get-things-done, and independent attitude in a fast-paced, remote, worldwide, and ever-evolving environment</li>
<li>Seeing product as a team effort and thrive in a highly collaborative, agile, continuous discovery and continuous delivery mentality</li>
<li>Understanding of balancing quantitative (data) and qualitative (community) feedback</li>
<li>Understanding and working experience with KPIs and data in general</li>
<li>Skilled in MS Powerpoint, Word, and Excel – SQL and Tableau a big plus</li>
</ul>
 
What would we consider a plus?
<ul>
<li>A degree in Mathematics, Economics, Data, or a similar field and/or working experience</li>
<li>If you have a Data (e.g. Data Analyst) background within games, we might consider you regardless of your experience</li>
</ul>
 
Previous experience in
<ul>
<li>Mentoring and training other colleagues</li>
<li>Working with (or within!) Game Development teams</li>
<li>Working in (or close to) Live-Ops and fast-paced teams</li>
<li>Working with international teams</li>
</ul></div>

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Customer Success Specialist

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The Customer Success Specialist will support Customer Success functions by providing administrative and implementation support to the team and clients. Responsibilities include providing post-sale technical support via email, fulfilling administrative requests, managing client sites, evaluating customer satisfaction, assisting with escalations, daily data entry, usage of CRM system, and providing support to ensure excellent experience with the products. This role requires a proactive approach, a keen eye for detail, and a team player attitude to drive growth and contribute to a successful career within the company.

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<div>About Us Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.&nbsp; <div>At Diligent, we’re building the future with people who think boldly and move fast. Whether you’re an engineer working with large language models (LLMs), AI that can understand and generate human language or you are part of a business team reimagining workflows with generative AI, you’ll help us unlock new ways of working and thinking. We look for the curious, the ones who ask big questions, try new tools, and embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together.&nbsp; At Diligent, you’re not just building the future—you’re an agent of positive change, joining a global community on a mission to make an impact.</div> Learn more at&nbsp;diligent.com or follow us on&nbsp;<a id="OWA170dad44-6a69-e1e1-d720-601cd59ec77c" class="x_x_x_OWAAutoLink" href="https://www.linkedin.com/company/diligent-board-member-services/mycompany/verification/" data-outlook-id="c606bc91-5052-4d3a-a1d1-ed00ede365d9" data-linkindex="1" data-auth="NotApplicable">LinkedIn</a>&nbsp;and&nbsp;<a id="OWA153deb8c-7641-f6fc-97cb-65df680002a3" class="x_x_x_OWAAutoLink" href="https://www.facebook.com/DiligentCorporation/" data-outlook-id="07f4e461-6294-4482-a624-e58c27cd6199" data-linkindex="2" data-auth="NotApplicable">Facebook</a> &nbsp;</div><div> Position Overview:&nbsp;&nbsp; The Customer Success Specialist will play an instrumental role in supporting Customer Success functions by providing strong administrative and implementation support to our team and clients. Our team are highly focused on achieving goals, providing excellent customer service and delivering results, we’re passionate about growing individuals and pathing the way for a successful career. If you’re an ambitious team player with a keen eye for detail and a proactive approach, this is the perfect role for you.&nbsp; Key Responsibilities&nbsp;&nbsp; <ul> <li data-leveltext="" data-font="Symbol" data-listid="13" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Providing post-sale first level technical support to our customer (via email).&nbsp;</li> <li data-leveltext="" data-font="Symbol" data-listid="13" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Fulfilling administrative requests.</li> <li data-leveltext="" data-font="Symbol" data-listid="13" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Populate, update and manage client sites.</li> <li data-leveltext="" data-font="Symbol" data-listid="13" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Evaluate and report on customer satisfaction to Customer Success teams. &nbsp;</li> <li data-leveltext="" data-font="Symbol" data-listid="13" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Assist with highly sensitive requests or issue escalations as needed.</li> <li data-leveltext="" data-font="Symbol" data-listid="13" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Daily data entry and administration support to the team (previous knowledge of Excel/Powerpoint/Word)</li> <li data-leveltext="" data-font="Symbol" data-listid="13" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Daily usage of CRM system (previous knowledge of Salesforce is beneficial)</li> <li data-leveltext="" data-font="Symbol" data-listid="13" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Providing support to our existing customers to ensure excellent experience with use of our products&nbsp;</li> </ul> Required Experience/Skills&nbsp;&nbsp; <ul> <li data-leveltext="" data-font="Symbol" data-listid="14" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">2-4 years of Customer Service/Support/Success experience</li> <li data-leveltext="" data-font="Symbol" data-listid="14" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Degree qualified, preferably in relevant fields: bachelor’s in business/languages &nbsp;</li> <li data-leveltext="" data-font="Symbol" data-listid="14" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Experience in administrative work/customer service.</li> <li data-leveltext="" data-font="Symbol" data-listid="14" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">High energy, positive attitude and passionate about providing excellent customer service. &nbsp;</li> <li data-leveltext="" data-font="Symbol" data-listid="14" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Process driven.</li> <li data-leveltext="" data-font="Symbol" data-listid="14" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Excellent written and verbal skills. &nbsp;</li> <li data-leveltext="" data-font="Symbol" data-listid="14" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Good working knowledge of excel.&nbsp;</li> <li data-leveltext="" data-font="Symbol" data-listid="14" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Able to work with minimal supervision.&nbsp;</li> <li data-leveltext="" data-font="Symbol" data-listid="14" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Ability to work in a team as well as individually.&nbsp;</li> <li data-leveltext="" data-font="Symbol" data-listid="14" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Thrives in a fast-moving environment with the ability to multitask.</li> <li data-leveltext="" data-font="Symbol" data-listid="14" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Professional working proficiency in English is required (and additional language(s) are a plus).&nbsp;</li> </ul></div><div>What Diligent Offers You&nbsp; <ul> <li>Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients</li> <li>We care about our people.&nbsp;Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs&nbsp;to name a few</li> <li>We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.</li> <li>Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.</li> </ul> Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.&nbsp; Headquartered in New York, Diligent has offices in Washington D.C.,&nbsp; London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney.  &nbsp;To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to&nbsp;work onsite at least 50% of the time.&nbsp;We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community. &nbsp; We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws.&nbsp;We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also&nbsp;Diligent's <a href="https://www.diligent.com/company/eeo-policy/">EEO Policy</a> and <a href="https://www.diligent.com/-/media/project/diligent/master/eeo-is-the-law-poster-eeocselfprintposter-and-ofccp-supplement-from-20170719.pdf?rev=96fafda8-f51d-44b6-a380-9af42898f526&amp;hash=614AE342F4AB51A091EA3E15F84F7E49" target="_blank">Know Your Rights</a>.&nbsp;We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at <a href="mailto:recruitment@diligent.com">recruitment@diligent.com</a>. To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.</div>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

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Programming Patterns

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Object Oriented Programming

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