When your tech goes wrong, Likewize makes it right. Likewize offers the most comprehensive protection against any technology disruption. Whether a device is lost, stolen, damaged, malfunctioning, in need of an upgrade or the user does not know how to do something, Likewize provides the solution. Trusted by the world’s largest brands, telcos, and banks, looking after approximately a billion of our customers’ customers. We operate in over 30 countries, resolving 250 million problems each year across insurance, warranty, repairs, trade-ins, recycling and premium tech support.

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The Quality Manager will lead quality inspection teams and drive continuous improvement initiatives at the Flower Mound, TX distribution center. Responsibilities include managing the Quality Team, optimizing inspection processes, tracking KPIs, initiating Corrective and Preventative Actions (CAPA's), ensuring compliance with ISO standards and R2v3 certification, and collaborating with stakeholders. The role requires leading teams, improving efficiency, reducing costs, and ensuring product and process quality, while aligning with business objectives. The manager will also be responsible for training, coaching, developing, and performance-managing team members and communicating process changes, quality outcomes, and team performance to leadership clearly and effectively.

Technical Training Manager

Job Description:At Likewize, we make the future of technology safer and more sustainable by helping people protect, support, and upgrade their devices. As a global leader in lifecycle services, we ensure customers stay connected, no matter what. We are currently seeking an experienced Quality Manager to join our team at our distribution center in Flower Mound, TX. In this role, you will play a critical part in leading quality inspection teams while driving continuous improvement initiatives. The primary responsibility of the Quality Assurance Manager is to effectively plan, coordinate, manage and control all of the quality and safety activities of the Likewize Flower Mound facility, including the management of the Quality Team, as well as working closely with the Toronto operations team. You’ll ensure the highest levels of product and process quality, while implementing solutions that improve efficiency, reduce costs, and align with key business objectives. Your day-to-day responsibilities include but are not limited to:<ul><li>Lead and manage Quality Inspection Teams to deliver operational excellence</li><li>Train, coach, develop, and performance-manage team members to improve performance and accountability</li><li>Optimize inspection processes for both new and existing products, driving consistency and accuracy</li><li>Use data to track KPIs, SLAs and team metrics while identifying trends and opportunities for improvement. Holding teams accountable to results.</li><li>Ability to identify and implement improvements in workflows, procedures, and structure to drive cost efficiency</li><li>Own and deliver quality reporting — including updates, monthly dashboards, and senior-level briefings</li><li>Develop and lead employees in the transition to a culture of accountability</li><li>Provide feedback as necessary in accordance with established quality policies and standard operating procedures while maintaining a high level of fairness and uniformity</li><li>Initiate CAPA’s (Corrective and Preventative Actions) and follow-up to closing with root cause findings</li><li>Ensure compliance with ISO standards, internal protocols and EHS regulations.</li><li>Maintain compliance with R2v3 certification</li><li>Responsible for helping maintain training/onboarding program</li><li>Collaborate with internal stakeholders to align on goals and execution</li><li>Support safety and compliance efforts, ensuring adherence to internal standards and regulatory requirements</li><li>Provide input on strategic planning initiatives related to operational excellence and continuous improvement</li><li>Communicate process changes, quality outcomes, and team performance to leadership clearly and effectively</li></ul> If you are who we are looking for, you will have the following education, skills and/or experience:<ul><li>Bachelor’s degree or equivalent industry experience</li><li>3–5 years of experience in quality, operations, or warehouse leadership roles</li><li>Background in wireless or insurance industries is a plus</li><li>Strong knowledge of quality systems (AQL/MSS), sampling methodology, and process control</li><li>Lead Auditor Certification or ISO-certified internal auditor experience preferred</li><li>R2v3 certification experience is an asset</li><li>Experience in communicating with auditors and regulatory agencies.</li><li>Successful record of passing ISO audits</li><li>Advanced proficiency in Microsoft Excel, Access, Word, PowerPoint, Outlook, and Visio</li><li>Demonstrated ability to lead teams in fast-paced environments</li><li>Excellent communication skills</li><li>Solid analytical, problem-solving, and organizational abilities</li></ul><ul><li>Lean Six Sigma, or other continuous improvement certifications</li><li>Familiarity with warehouse management systems and reporting tools</li></ul>

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The Renewal Account Executive manages Rocket Software clients and partners, focusing on maintaining and growing renewal rates, and establishing partner/client relationships to retain customers and identify upsell opportunities. Responsibilities include communicating the maintenance value proposition, managing negotiations, writing proposals, and completing renewals before the due date. They also serve as a liaison between customers and Rocket teams to resolve escalated issues to maximize maintenance revenue. They are the primary owner for executing the overall contract renewal process, following established procedures, and consistent Renewal Sales.

Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.At Rocket, software is about more than just code—it’s about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we’re serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.

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It's fun to work in a company where people truly BELIEVE in what they're doing!Job Description Summary:The Renewal Account Executive manage Rocket Software clients and partners with a focus on maintaining and growing renewal rates and establishing partner/client relationships with a focus on retaining customers and identifying opportunities for upsell. Responsibilities include communicating the maintenance value proposition, managing negotiations, writing proposals, and completing renewals before due date. Serve as liaison between customers and appropriate Rocket teams to resolve escalated issues and to maximize maintenance revenue. They are the primary owner for the execution of the overall contract renewal process by following established procedures and consistent Renewal Sales.Essential Duties and Responsibilities:Build long term relationships with key customers (region/revenue size dependent) (50%)<ul><li>Proactive and regular customer outreach</li><li>Profile and document customer intel</li></ul>Minimize cancellations/ Maximize renewal revenue (25%)<ul><li>Manage price increases in renewal opportunity process</li><li>Educate the value of support</li><li>Negotiate renewals</li></ul>Liaise with Rocket teams (10%)<ul><li>Collaborate with Sales Account Executives regarding issues or concerns surrounding the successful selling of renewals to their accounts</li></ul>Cross/Upsell (15%)<ul><li>Identify new opportunities for additional capacity and cross sell and refer those opportunities to Sales Account Executives</li><li>Handle complex escalations</li><li>Monitor renewal metrics for success&nbsp;</li><li>Renewal forecasting and pipeline reporting</li></ul>Required Qualifications: <ul><li>5+ years equivalent business experience, with preferable 2+ years in managing customer relationships</li><li>Strong written and verbal communication skills; strong German language skills are required.</li><li>Experience with a sales automation system, preferable&nbsp;Salesforce.com</li><li>Ability to influence and negotiate</li><li>High Energy and passion towards solving customer needs</li><li>Customer Focus: Proactive, responsive, and focused on discovering, anticipating, and meeting the customer’s needs by leveraging internal resources</li><li>Resilience: Persists in the face of obstacles or rejection. Does not give up when things do not go smoothly.</li><li>Ability to be set and achieve goals with minimal management support/coaching.</li><li>Committed to Rocket Software core values of Empathy, Trust, Humanity and Love</li></ul>Information Security:Information security is everyone’s responsibility.&nbsp; A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.Diversity, Inclusion &amp; Equity:At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.#LI-SD1#LI-Remote.This position is eligible for commissions in accordance with the terms of the company’s plan.What Rocket Software can offer you in Vilnius: <ul><li><h2>Health Insurance: Choose from 3 great options!</h2></li><li><h2>Generous Time Off: Enjoy 25 days of annual leave, plus Juneteenth as an extra day off for everyone.</h2></li><li><h2>Rocket enhanced parental leave benefit.</h2></li><li><h2>Easy Sick Days: Get 6 days of fully paid sick leave without needing a medical certificate.</h2></li><li><h2>Employee Assistance Program – Digital Courses &amp; Meditations, Certified Personal Coaching &amp; Personal Therapy sessions.</h2></li><li><h2>Workcation Policy: Enjoy the flexibility to work from a vacation spot, combining work and leisure.</h2></li><li><h2>Choose your own hybrid/remote work model.</h2></li><li><h2>Tuition Reimbursement and Certificate Reimbursement Program opportunities.</h2></li></ul>Annual salary range for this position is between €27,000.00 - €50,200.00 gross before taxes.Salary range applies only to candidates in LithuaniaSalary offer for the candidate is determined based on the predefined salary ranges for the position and depends on the level of competence and experience of the candidate.Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. &nbsp;If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. &nbsp;We will make a determination on your request for reasonable accommodation on a case-by-case basis.If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

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