0 km complaint handling engineer

This role involves managing 0 km customer complaints, understanding product requirements and specifications, and coordinating tests for electronic products (cameras). Responsibilities include root cause analysis, developing and tracking corrective actions, applying quality techniques like 8D and PDCA, interpreting lab analyses, and preparing reports. The engineer will also document complaints on customer and Valeo platforms, monitor customer metrics, and collaborate with various internal and external teams, including customers and development centers. Participation in audits is also required.

Must Have

• Minimum 2-3 years of experience in quality or complaint handling
• Higher technical education
• Basic electronics knowledge
• Negotiation-level English (spoken and written)
• Systematic approach

Good to Have

• Electrical engineering degree

Perks & Benefits

• Personalized talent management for career goals
• Work with Industry 4.0 solutions
• Private health insurance (Medicare)
• Employee Assistance Program
• Fixed 13th-month salary
• Performance bonus
• Commuting support
• Cafeteria benefits
• Young team led by an innovative leader

We are looking for a colleague for our expanding team.

WHAT TASKS AWAIT YOU:

• Handling 0 km customer complaints
• Understanding and applying customer requirements, product drawings, and specifications
• Coordinating the execution of test measurements and examinations related to electronic products (camera)
• Identifying and analyzing root causes of errors
• Participating in the development of corrective actions, coordinating and monitoring their implementation
• Applying quality techniques and methods (e.g., 8D, PDCA, FTA, Firewall), defining risk management actions, and monitoring their implementation
• Interpreting laboratory analyses
• Preparing test reports, reports, and presenting results
• Monitoring customer portals and Valeo interfaces, documenting complaints on these platforms
• Monitoring customer metrics, preparing statistics, reports, and statements
• Continuous cooperation with debug/analysis technicians, engineers, laboratory, supplier quality contacts, and other related departments
• Regular communication with customers and the development center verbally and in writing, participating in meetings
• Participating in customer, internal system, and process audits
• Performing Control plan audits

What we ask from you:

• Min. 2-3 years of experience in a similar role (quality, complaint handling)
• Higher technical education
• Basic electronics knowledge
• Negotiation-level English language skills, spoken and written
• Systematic approach

What we offer you:

• With us, you can achieve your career goals: we provide personalized talent management
• You can work with INDUSTRY 4.0 solutions
• Private health insurance (Medicare), Employee Assistance Program, fixed 13th-month salary, performance bonus, commuting support, cafeteria, and a young team coordinated by an innovative leader

Advantage:

• Electrical engineering degree