Account Director - Mexico

Job Description

• Participating in meetings with key stakeholders starting from onboarding kick-off and Business Review meetings
• Discovering strategic needs and direction of the customers, setting goals and objectives with a customer that will enable the teams to drive business impact
• Analyzing stakeholder mapping and setting overall strategy to capture right frequency in touchpoints
• Taking ownership of renewal success and strategy to achieve key commercial/contractual targets
• Assisting sales for upselling and initiating opportunities with the right product and right contact
• Owning commercial targets regarding gross margin, collection package raise, and service level adjustments in existing customer portfolio
• Ensuring Customer Success realization achieved and recognized across key stakeholders and reaching NPS targets ensuring best customer experience and success recognition
• Achieving customer advocacy goals with the marketing team with success stories, testimonials, and so on
• Monitoring market trends and industry analysis to nurture key stakeholders aligned with Insider Product and Strategic Roadmap execution
• While this isn't a team management role, you will still have the opportunity to share your expertise with the rest of the team and even lead them in internal projects.

Requirements

• A university degree in Business, Marketing, Engineering, or related fields
• 5+ years experience in Customer Success Management, Account Management, or Sales, ideally in SaaS
• Strong communication skills in both writing and speaking (English & Native Language)
• High sense of responsibility and accountability
• Strategic thinking with excellent project management skills
• Competency in sales methodologies such as Value Selling, Challenger Selling or Spin Selling is a plus
• Proven track record of using sales & persuasive skills
• Experience in negotiating and navigating contracts and legal discussions
• Adaptability to a fast-paced, high growth, rapidly changing environment
• Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication.
• Strong presentation skills with a high degree of comfort with large and small audiences and various levels of management (Senior Executives, IT management, Database administrators, and Data Scientist).
• Proven track record of building relationships and need discovery with senior customer executives in enterprise or highly strategic accounts.
• Experience in managing various stakeholder relationships to get consensus on solutions/engagements required.

Hold on! Life’s a two-way road! Here’s what you’ll enjoy while spending time with us (perks, anyone?)

• We offer many hard and soft skills training to help you improve and challenge yourself. You’ll have access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform to satisfy your hunger for knowledge.
• You’ll have space to share your skills through training and workshops if you wish. Sharing is caring!
• We’ll provide you with a paid Spotify account subscription, so you can cozy up in your headsets cocoon whenever you want.
• You’ll have a chance to work in an international, diverse, and inclusive environment.
• You’ll be part of an industry that’s shaping the future of customer experiences.
• Don’t believe us? Just ask Google.