Account Manager

Role: Account Manager

Location: Metro Manila 

Reporting to: Team Leader

What you’ll do
We’re MiQ, a global programmatic media partner for marketers and agencies. Our people are at the heart of everything we do, so you will be too. No matter the role or the location, we’re all united in the vision to lead the programmatic industry and make it better.

As an Account Manager, you will be in the unique position across the JAPAC region to work closely with individuals from other markets and departments including Sales, Trading and Data & Analytics; across our regional footprint. You will be responsible for the account management and growth of our existing business, keeping our clients happy, and ensuring that MiQ revenue streams remain strong while diversifying. As the department and business are growing rapidly, there is scope for you to really make this role your own.

As an Account Manager, your main responsibilities will include:

Campaign Management, Key Account Growth & Planning

• Proactively collaborate with in-market Account Managers, Trading & Sales on campaign management, upweight, cross-sell and upsell opportunities
• Produce and maintain Account Plans designed to monitor account growth and identify & plan for growth opportunities within key accounts
• Collaborate with Sales team to lead QBR planning & production for key accounts in SEA
• Support Operations lead with weekly insight on evolving growth expectations for top accounts
• Support Operations lead with details on account growth and key trends as part of monthly Management Accounts rhythm
• Provide detailed insights into key growth trends for the upcoming quarter & rest of the year

Quality Assurance and Customer Service

• A high attention for detail and timeline oriented to ensure we meet the goals of local teams and clients accurately and on time
• Play a key role on post-approval campaign bookings, set-up and resources to ensure client activity is launched efficiently and accurately 
• Support both standard and advanced reporting, to ensure client activity is reported efficiently and accurately
• Create and adhere to processes that mitigate errors and improve accuracy, and when data discrepancies occur, take a proactive and prompt approach to resolve conclusively

Insight Delivery 

• Proactively connect multiple data points to drive solutions for clients
• Work with Trading & Analysis to identify insight-driven takeaways to drive incrementality through unlocking opportunities rooted in learnings / recommendations
• Give constructive and concise feedback throughout campaigns

Strategic Thinking 

• Leverages our data to identify strategy for clients to share and build our client's brand
• Able to adjust team or patch focus and priorities based on new information while holding the bigger picture
• Listens to stakeholders and clients to understand their needs, proactively asking questions to gather more content and details
• Actively guides clients towards longer-term MiQ solutions in the Analytics space

Innovation 

• Individually can view problems in new ways, and consistently suggests novel approaches for all types of challenges; at the same time is able to drive a culture of innovation amongst team members
• Proactively seeks to pilot, validate, and improve new ideas or methods
• Is motivated by learning opportunities; asks questions
• Shares new ways of working with sales and trading to drive performance
• Create new ideas or solutions for clients ensuring we retain and improve client

What you’ll bring 

• At least 2 years client facing experience in programmatic or digital Media
• Client Services/ Sales Support/ Ad-Ops background
• High level of organisation and conscientiousness
• Excellent communication skills
• Proactive
• Alignment with MiQ's core values/culture
• A can-do attitude to provide energy, drive and enthusiasm
• A dream to grow your career as the company scales
• Experience working in regional hub > local market partnership an advantage 

We’ve highlighted some key skills, experience and requirements for this role. But please don’t worry if you don’t meet every single one. Our talent team strives to find the best people. They might see something in your background that’s a fit for this role, or another opportunity at MiQ. 

If you have a passion for the role, please still apply. 

What’s in it for you 
MiQ is incredibly proud to foster a welcoming culture. We do everything possible to make sure everyone feels valued for what they bring. With global teams committed to diversity, equity, and inclusion, we’re always moving towards becoming an even better place to work. 

Values:

Our values are so much more than statements. They unite MiQers in every corner of the world. They shape the way we work and the decisions we make. And they inspire us to stay true to ourselves and to aim for better. Our values are there to be embraced by everyone, so that we naturally live and breathe them. Just like inclusivity, our values flow through everything we do - no matter how big or small.

• We do what we love - Passion 
• We figure it out - Determination 
• We anticipate the unexpected - Agility 
• We always unite - Unite
• We dare to be unconventional - Courage  

Benefits: 

Every region and office has specific perks and benefits, but every person joining MiQ can expect:

• New hire orientation with job specific onboarding and training  
• Competitive healthcare benefits  
• Bonus and performance incentives 
• Generous annual PTO with two additional paid days to acknowledge holidays, cultural events, or inclusion initiatives 
• A hybrid work environment post onboarding for approved employees 

Apply today. Equal Opportunity Employer. E-Verify Employer.