Account Manager

POSITION SUMMARY

The Account Manager will be working on one of our Pharma accounts supporting the Account Director in is facilitating a strong, collaborative partnership between the creative production and client's brand team. This role manages day-to-day operations across projects, ensuring proactive communication, timely delivery of assets, and effective coordination between clients, agency partners, and internal teams. The Account Manager plays a central role in status management, client communication, and cross-functional coordination to keep all projects running efficiently. 

Previous experience working on clients from the Pharma industry is essential to this role.

JOB DUTIES

• Build and maintain a collaborative relationship between TAG and the client's brand team, ensuring open communication and alignment on goals and expectations.

• Manage incoming project requests from the brand team, including outlining key milestones, confirming scope, and ensuring deliverables are tracking to deadline.

• Lead client and agency partner status calls, providing detailed updates on job progress, surfacing potential issues, and aligning on next steps.

• Act as liaison between the internal studio team and clients, managing workflow issues such as missing source files, clarification on JRC feedback, and addressing general production-related queries.

• Coordinate with multiple agency partners to ensure smooth handoff and trafficking of final creative assets, verifying that all final materials are delivered accurately and on time.

• Monitor timelines, budgets, and deliverables to ensure all projects remain on track and meet established requirements.

• Maintain documentation related to project status, meeting notes, asset versions, and client feedback for internal alignment and accountability.

• Proactively identify risks and work with internal and external teams to resolve issues quickly and efficiently.

JOB QUALIFICATIONS

• 2-4 years of experience in handling client briefs from start to completion

• Understand production processes and the essentials of a good brief.

• Excellent customer service skills

• Excellent written and verbal skills

• Be highly organized, detail oriented and be able to multitask and prioritize workload

• Previous experience of project management applications

• Understanding of Tag’s job-tracking system

• Solid understanding of Microsoft Office suite

• Understand the client billing process

WORKING CONDITIONS

This position works in an office environment.

The salary range for this position is $70k minimum - $85k maximum per annum. Compensation varies depending on location, job-related factors such as experience, responsibilities, and business needs.

This is the opportunity to work in an environment that best suits your needs, fueled by flexible hours and locations, strong supportive benefits, career training and development and, most importantly, an inclusive environment that eliminates barriers and elevates voices, giving every member of the Tag team an opportunity to be seen and heard.

As an ethical employer, Tag will never ask job applicants to provide private, sensitive information upfront or make offers of employment contingent on financial requests or responsibilities from any candidate.

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