Account Manager

1 Month ago • 2-4 Years • Account Management • $70,000 PA - $85,000 PA

Job Summary

Job Description

The Account Manager will work on Pharma accounts, supporting the Account Director in fostering a strong partnership between creative production and the client's brand team. This role manages day-to-day operations, ensuring proactive communication, timely asset delivery, and effective coordination between clients, agency partners, and internal teams. The Account Manager is central to status management, client communication, and cross-functional coordination to maintain efficient project execution. Previous experience in the Pharma industry is essential.
Must have:
  • 2-4 years of experience handling client briefs.
  • Understand production processes and briefs.
  • Excellent customer service skills.
  • Excellent written and verbal skills.
  • Highly organized and detail-oriented with multitasking abilities.
  • Experience with project management applications.
  • Understanding of job-tracking systems.
  • Solid understanding of Microsoft Office.
  • Understand the client billing process.

Job Details

POSITION SUMMARY

The Account Manager will be working on one of our Pharma accounts supporting the Account Director in is facilitating a strong, collaborative partnership between the creative production and client's brand team. This role manages day-to-day operations across projects, ensuring proactive communication, timely delivery of assets, and effective coordination between clients, agency partners, and internal teams. The Account Manager plays a central role in status management, client communication, and cross-functional coordination to keep all projects running efficiently. 

Previous experience working on clients from the Pharma industry is essential to this role.

JOB DUTIES

  • Build and maintain a collaborative relationship between TAG and the client's brand team, ensuring open communication and alignment on goals and expectations.

  • Manage incoming project requests from the brand team, including outlining key milestones, confirming scope, and ensuring deliverables are tracking to deadline.

  • Lead client and agency partner status calls, providing detailed updates on job progress, surfacing potential issues, and aligning on next steps.

  • Act as liaison between the internal studio team and clients, managing workflow issues such as missing source files, clarification on JRC feedback, and addressing general production-related queries.

  • Coordinate with multiple agency partners to ensure smooth handoff and trafficking of final creative assets, verifying that all final materials are delivered accurately and on time.

  • Monitor timelines, budgets, and deliverables to ensure all projects remain on track and meet established requirements.

  • Maintain documentation related to project status, meeting notes, asset versions, and client feedback for internal alignment and accountability.

  • Proactively identify risks and work with internal and external teams to resolve issues quickly and efficiently.

JOB QUALIFICATIONS

  • 2-4 years of experience in handling client briefs from start to completion

  • Understand production processes and the essentials of a good brief.

  • Excellent customer service skills

  • Excellent written and verbal skills

  • Be highly organized, detail oriented and be able to multitask and prioritize workload

  • Previous experience of project management applications

  • Understanding of Tag’s job-tracking system

  • Solid understanding of Microsoft Office suite

  • Understand the client billing process

WORKING CONDITIONS

This position works in an office environment.

The salary range for this position is $70k minimum - $85k maximum per annum. Compensation varies depending on location, job-related factors such as experience, responsibilities, and business needs.

This is the opportunity to work in an environment that best suits your needs, fueled by flexible hours and locations, strong supportive benefits, career training and development and, most importantly, an inclusive environment that eliminates barriers and elevates voices, giving every member of the Tag team an opportunity to be seen and heard.

As an ethical employer, Tag will never ask job applicants to provide private, sensitive information upfront or make offers of employment contingent on financial requests or responsibilities from any candidate.

#LI-Hybrid

#LI-AG1

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About The Company

We're proud of our roots. From our humble beginnings as a print shop in London, to our position today as a global leader in Marketing and Communications services. Our business is built on a strong heritage, great relationships and a talented team. Today we have one purpose, to create value for our clients by working smarter with fewer resources, enhancing efficiencies, improving their customer's experience and strengthening their brand reputation. Our clients and their customers have always been at the heart of everything we do. Our long-term partnerships, great relationships and exceptional employees have been the driving force behind our success.

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