Account Manager

As an Account Manager at Ziff Davis Shopping, you will support Sales Account Directors by providing data reporting and analysis, and content management for US and CA shopping brands like RetailMeNot and Offers.com. You will engage with retail partners via calls and email to foster relationships and enhance program success. Responsibilities include analyzing program performance, making strategic growth recommendations for media and rewards, and managing day-to-day account tasks to ensure client goal achievement.

Must Have

• Collaborate with Account Team to develop and implement strategic solutions.
• Monitor and report on effectiveness of optimized campaigns.
• Develop and present strategic client-facing presentations and decks.
• Make strategic recommendations and identify up-sell opportunities.
• Cultivate strong partnerships with merchants, networks, and agencies.
• Collaborate with business analytics, finance, and account directors for accurate revenue tracking.
• Work cross-functionally with finance, operations, and marketing.
• 2 to 5 years experience in account management, customer/client success, marketing or project management.
• Experienced in MS Word, Excel and PowerPoint or Google App Equivalent.
• Demonstrated ability to communicate clearly with decision makers.
• Critical thinking skills including data analysis.
• Advanced communication, presentation, analytical, and organizational skills.
• Proven ability to manage projects in a changing, fast-paced environment.

Good to Have

• Affiliate marketing experience.
• Degree in Marketing, Advertising, Communications or related field.

Perks & Benefits

• Competitive salaries
• Robust health and wellness-focused benefits
• Comprehensive medical, dental, and vision coverage
• Life and disability benefits
• Flexible Spending Accounts (FSAs)
• 401(k) with company match
• Employee Stock Purchase Plan
• Flexible Time Off
• Volunteer Time Off
• Paid holidays
• Family building and caregiving support
• Generous Family Care and Parental leave
• Fitness Reimbursement
• Access to wellness programs
• Employee Resource Groups
• Company-sponsored events
• Professional growth through educational support
• Mentorship programs
• Career development resources
• Employee engagement programs
• Recognition awards

Description

Position at Ziff Davis Shopping

The Opportunity:

As an Account Manager within Ziff Davis Shopping, you will support Sales Account Directors with data reporting & analysis, content management and more for our US and CA shopping brands: RetailMeNot, Offers.com, and Black Friday websites. You will interact with a volume of retail partners through calls and email in partnership with the Account Director in order to build client relationships & grow program success. You will retrieve data from internal and 3rd party systems to analyze program performance, and make strategic growth recommendations in the areas of media and rewards (e.g. cash back). You will also support your account team with various tasks including day-to-day management of accounts, working directly with retail partners, networks, and agencies to ensure overall success of client goals.

Key Responsibilities:

• You'll collaborate with your Account Team (Account Director, Media Planner, Merchandiser) to develop and implement strategic solutions that align with merchant partner’s key performance indicators and business goals.
• You'll monitor and report on effectiveness of optimized campaigns.
• You’ll develop and present strategic client-facing presentations and decks and assist in crafting compelling emails and preparing Quarterly Business Reviews.
• You’ll make strategic recommendations and identify up-sell and incremental opportunities that align with campaign strategy.
• You’ll cultivate and sustain strong partnerships with merchants, affiliate networks, and agency collaborators to drive long-term success and strategic alignment.
• You'll collaborate with business analytics, finance and account directors to ensure accurate revenue tracking.
• You’ll work cross-functionally with finance, operations, and marketing to ensure seamless campaign execution and alignment with merchant goals.

Who You Are:

• Proven self-starter with a natural curiosity and solutions oriented mindset.
• Mix of analytical ability to see trends in data and ability to influence customer behavior using results.
• You enjoy working in a dynamic, results driven environment and have a can-do attitude.
• Desire for future growth and advancement in media sales and customer solutions.
• You have affiliate marketing experience (a plus).
• You’ve got a real passion for data.

Job Qualifications:

• 2 to 5 years experience in account management, customer/client success, marketing or project management.
• You're experienced in MS Word, Excel and PowerPoint or Google App Equivalent.
• Demonstrated ability to communicate clearly with decision makers with various talk tracks depending on expertise level.
• Critical thinking skills including data analysis and ability to position findings with actionable steps.
• Advanced communication, presentation, analytical, and organizational skills.
• Proven ability to manage projects in a changing, fast-paced environment.
• Degree in Marketing, Advertising, Communications or related field strongly preferred.

Our Benefits

Ziff Davis Shopping offers competitive salaries in addition to robust, health and wellness-focused benefits, including comprehensive medical, dental, and vision coverage, as well as life and disability benefits. Our employees enjoy Flexible Spending Accounts (FSAs), a 401(k) with company match, and an Employee Stock Purchase Plan.

We are committed to work-life balance with Flexible Time Off, Volunteer Time Off, and paid holidays. We offer family building and caregiving support and generous Family Care and Parental leave, when you need it. We also provide Fitness Reimbursement and access to wellness programs, ensuring our team stays healthy both physically and mentally.

At Ziff Davis, we remain dedicated to creating an environment where everyone feels valued, respected, and empowered to succeed. We offer Employee Resource Groups, company-sponsored events, and regular opportunities for professional growth through educational support, mentorship programs, and career development resources. Our employees are recognized and celebrated through employee engagement programs and recognition awards.

If you're seeking a dynamic and collaborative work environment where you can see the direct impact of your performance and thrive both personally and professionally, then Ziff Davis Shopping is the place for you.

Compensation Range

Ziff Davis provides a range for the base pay. Factors that may be used to determine your actual pay may include your specific job related knowledge, skills, experience, and geographic location. The salary compensation for this role is $55,000 to $70,000. Individual pay within the compensation range for this business unit specific role is determined based on a variety of factors including experience, scope of the role, capabilities to perform the role, education and training, as well as business and company performance.

Ziff Davis is an Equal Opportunity Employer. At Ziff Davis, Diversity, Equity, and Inclusion (DEI) has always been about fairness, equal opportunity, and belonging. DEI enables us to attract and retain the best talent, regardless of background or circumstances, while enabling our thousands of employees worldwide to thrive.

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