AIML - Data Collections Moderator, Data Operations

You are a vital part of the AIML Data Collections team. You will have the opportunity to coordinate with project managers to support vital data collections from both internal and external participants to design, train and test our machine learning models. You are someone who LOVES data and is never-endlessly curious about how it makes our products better. You love working closely with people AND leveraging and troubleshooting technology.

You will work as a key member of the data collections team supporting both in-lab and vendor-based projects. Your roles will include setting up devices and labs, ensuring devices are functioning properly and updated with the required builds, recruiting participants to sessions, training and onboarding rotational, contractor and vendor-based moderators, moderating data collection sessions with participants, troubleshooting issues and performing tasks to ensure that data is of the highest quality. You will also support key cross-team initiatives.

• Support collections projects including setting up internal and external labs, devices and apps, recruiting and managing participants, moderating sessions and running scripts to verify data and ensure quality
• Provide status, reporting and feedback to Project Managers and client teams for collections
• Recruit, onboard and coach team members (ACAs and DCMs) for internal projects
• Contribute to cross-team initiatives or special projects, such as maintaining key inventories
• Troubleshooting devices, enabling technical device setups, and writing or modifying basic scripts

Key Qualifications

• Bachelor of Science or equivalent degree
• 5 years experience working with people in a professional environment
• Proven ability to resolve basic technical issues with different Apple hardware and software. Aptitude for setup and troubleshooting of devices and software builds
• Expertise navigating systems and tools, sharing best practices with team members

Additional Requirements

• Love Data! Be a real people person!
• Thrive in a fast paced environment and maintain a good working relationship with key project stakeholders
• Communicate issues proactively across teams and demonstrate flexibility and adaptability to changing workflows and processes
• Demonstrate a professional attitude at all times while providing project support
• Have a high degree of resourcefulness, flexibility, creative decision-making, and problem-solving abilities
• Proven attention to detail and critical thinking skills, demonstrating integrity and focus on customer privacy

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $146,300 and $244,100, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

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