Application Technical Support Engineer (SRE Engineer)

Role Summary: We are seeking an Application Technical Support Engineer (SRE Engineer) to join our dynamic team in Taipei, Taiwan. The ideal candidate will possess strong technical skills, background in automation and observability, excellent communication abilities, a solid work ethic, and a willingness to learn. This role involves providing technical and production support for a large-scale global financial software product, including some shifted hours and working closely with our New York based team to provide 24x7 coverage, and will include some shifted hours including Saturday coverage. Ensuring the reliability, scalability, and performance of our systems, as well as implementing and maintaining observability and automation best practices. This position entails following key responsibilities.

Key Responsibilities/What you will be doing:

• Maintains software applications with a focus on scalability, reliability, automation, and performance.

• Maintains services once they are live by measuring and monitoring availability, latency, and overall system health.

• Implements and maintains DevOps practices, including continuous integration, deployment, and automated testing. Manages software configurations and release processes.

• Provides Level 1,2 24x7 client facing technical and production support, including out-of-hours and on-call support.

• Improves the whole lifecycle of services from inception and design, through deployment, operation, and refinement. Collaborates with cross-functional teams to define software system requirements and objectives.

• Leads sustainable and efficient incident response. Resolve incidents and problems, including monitoring ServiceNow for issues and applying resolutions following the Change Management procedure. Update relevant documentation in Confluence.

• Provides mentorship to other team members on handling availability and performance of critical services, on building automation to prevent problem recurrence, and on building automated responses for non-exceptional service conditions.

• Communicates with clarity and precision, presenting complex / technical information in a concise format that is audience appropriate.

Required Skills/What you’ll bring:

• 1 to 2 years of professional experience in Cloud Computing technologies (AWS or Azure) and SRE practices.

• Proficiency in Azure Cloud Technologies (AKS, ACR, Azure Functions, Azure Web App, storage, Containers, LLM) or AWS Cloud Technologies (RDS, CloudFront, DynamoDB, Elastic Beanstalk, Lambda, CloudWatch, Kinesis, LLM).

• Programming experience with scripting languages such as Python, PowerShell, or Bash.

• Programming experience with SDK, VS Code extensions, Copilot, Power Platform is preferred.

• Strong knowledge of Windows or Linux environments, including system administration, networking, IAM, basic troubleshooting and problem-solving skills.

• Excellent oral and written communication skills in English. Fluent in Mandarin.

• Familiarity with Version Control Tools and CI/CD Tools (Git, GitLab) and related concepts such as branching/versioning strategies. Coordinate the release process for new releases.

• Ability to stay updated on industry trends and advancements in technologies, recommending changes to improve system reliability and performance.

• Maintain effective working relationships with Customer Support, Compliance, Development, Quality, and other teams.

• Strong understanding of product development lifecycle and methodologies.

• Ability to communicate clearly and concisely with IT, business teams, and senior management.

• Work effectively under pressure in a fast-paced, dynamic environment.

• ITIL or Azure/AWS certification is a plus.

• Experience in Financial or Investment Banking environments is preferred.

What you’ll get in return:

• Career growth by leading a high-profile business project.

• Cutting edge development on AWS & Microsoft Azure platform

• Real-world experience working on client-facing financial applications.

• We recognize that to attract the best talent, we need to be flexible, and we are open to discussing work arrangements with you. We take hybrid approach to workplace, this role is blended, 2~3 days in office are desired.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

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