Associate Director, Business Analysis | Enterprise Platforms

17 Minutes ago • 8 Years + • $153,200 PA - $216,850 PA

Job Summary

Job Description

Wolters Kluwer (WK) - CT Corporation is seeking an Associate Director, Business Analysis for Enterprise Platforms. This strategic leadership role involves advocating for the proper utilization, maintenance, and improvement of CT’s core enterprise applications. The role coordinates ongoing platform activities with business stakeholders and technology support resources to enable approved mandates like revenue growth, operational efficiencies, and required technical work. Key responsibilities include maximizing business value, monitoring platform health, incident management, and managing/developing resources.
Must have:
  • Support platform improvement initiatives – new product/revenue, operational efficiency and technical mandates.
  • Manage and prioritize respective application backlogs, including incidents, defects and enhancements.
  • Partner with Technology platform owners to manage budget, resources, and software development processes.
  • Establish a User Access framework (define user provisioning, security profiles/access, coordinate with related platforms for dependencies).
  • Establish and govern platform Release Management, including an established release cadence and managing communications with impacted stakeholders.
  • Create and maintain platform roadmaps and platform documentation, both functional and technical.
  • Communicate platform vision to senior stakeholders and executives.
  • Develop and maintain relationships with business owners, technical resources and internal teams.
  • Document project release notes to accompany platform releases to production.
  • Design initiatives, identify tools/technology and/or re-engineering processes to improve the platform’s role in customer service, productivity, quality and efficiency within the business.
  • Monitor platform performance and support Platform incident resolution and business continuity plans.
  • Assess fit for purpose and provide subject matter expertise for existing support questions and new initiatives.
  • Contribute to and sign off on solution design.
  • Ensure the platform meets stakeholder needs through monitoring, KPI’s and trend analysis.
  • Establish and govern procedures for recurring business-critical activities.
  • Support IT audit activities per platform including user access and business continuity.
  • Provide leadership, feedback and guidance to senior professionals on the team.
  • Support team member escalations and guide issue resolution.
  • Implement career and professional development plans for the team.
  • Manage team performance and perform periodic check-ins with team members.
  • 8+ years of experience in Operations, Sales, Product Development, Business Analysis, Project Management or other function.
  • 5+ years People management experience.
Good to have:
  • Bachelor’s Degree in Business, Information Technology or Master’s Degree in Business Administration.
  • 10 years of experience in Product Development, Business Analysis, or Project Management.
  • Six Sigma Green or Black Belt Certification.
Perks:
  • Medical Plans
  • Dental Plans
  • Vision Plans
  • 401(k)
  • FSA/HSA
  • Commuter Benefits
  • Tuition Assistance Plan
  • Vacation Time
  • Sick Time
  • Paid Parental Leave

Job Details

Wolters Kluwer is a global leader in professional information services. Professionals in the areas of legal, business, tax, accounting, finance, audit, risk, compliance and healthcare rely on Wolters Kluwer's market leading information-enabled tools and software solutions to manage their business efficiently, deliver results to their clients, and succeed in an ever more dynamic world.

Wolters Kluwer (WK) - CT Corporation – advocates for the proper utilization, maintenance and improvement of CT’s core enterprise applications. This strategic leadership role will act as a point of escalation for their teams of platform-specific resources who oversee all functional and non-functional activities. This role and supporting teams will coordinate ongoing platform activities with business stakeholders and technology support resources. These activities enable approved CT Corporation mandates - revenue growth, operational efficiencies and required technical work (upgrades, technical debt retirement, and security updates).

Maximize business value provided by the application

  • Support platform improvement initiatives – new product/revenue, operational efficiency and technical mandates.
  • Manage and prioritize respective application backlogs, including incidents, defects and enhancements.
  • Partner with Technology platform owners to manage budget, resources, and software development processes.
  • Establish a User Access framework (define user provisioning, security profiles/access, coordinate with related platforms for dependencies)
  • Establish and govern platform Release Management, including an established release cadence and managing communications with impacted stakeholders.
  • Create and maintain platform roadmaps and platform documentation, both functional and technical.
  • Communicate platform vision to senior stakeholders and executives.
  • Develop and maintain relationships with business owners, technical resources and internal teams.
  • Document project release notes to accompany platform releases to production.

Monitor platform health and incident management

  • Design initiatives, identify tools/technology and/or re-engineering processes to improve the platform’s role in customer service, productivity, quality and efficiency within the business
  • Platform owners should act as the ‘voice of the customer’ during incidents and review RCAs and corrective actions
  • Monitor platform performance and support Platform incident resolution and business continuity plans, including root cause analysis and business impact assessment activities.
  • Assess fit for purpose and provide subject matter expertise for existing support questions and new initiatives,
  • Contribute to and sign off on solution design.
  • Contribute to the continuous evolution of platform, to grow revenue and improve customer retention (in collaboration with Product Management, Marketing team, and Finance).
  • Ensure the platform meets stakeholder needs through monitoring, KPI’s and trend analysis.
  • Establish and govern procedures for recurring business-critical activities such as configuration changes, pricing updates, and upgrades.
  • Support IT audit activities per platform including user access and business continuity.

Manage and Develop Resources

  • Provide leadership, feedback and guidance to senior professionals on the team.
  • Support team member escalations and guide issue resolution.
  • Implement career and professional development plans for the team.
  • Manage team performance and perform periodic check-ins with team members

Requirements

Education: Bachelor’s Degree or equivalent.

Preferred: Bachelor’s Degree in Business, Information Technology or Master’s Degree in Business Administration.

Experience required:

  • 8+ years of experience in Operations, Sales, Product Development, Business Analysis, Project Management or other function that shows high organization and ability to execute.
  • 5+ years People management experience.
  • Understanding how enterprise platforms (ERP, CRM, workflow, and financial applications) contribute to and support business objectives.
  • Participating in the software development lifecycle (e.g., Agile/SAFe, Waterfall).
  • Collaborating across multiple internal teams (e.g., technical and business resources).
  • Communicating and influencing stakeholders, building relationships, and facilitating collaboration across all levels of the organization.
  • Defining strategy for project or process
  • Fostering innovative culture and solutions
  • Demonstrating strong analytical and problem-solving skills.
  • Defining solutions to operational and technical issues (e.g., applying business modeling concepts).
  • Translating business needs into creative system/process requirements.
  • Initiating and implementing process improvement initiatives.
  • Demonstrating project management skills.
  • Demonstrating organization, time management, and multi-tasking skills.
  • Demonstrating strong written and verbal communication.
  • Utilizing the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • Utilizing Microsoft Visio, Lucid, Miro or other diagramming tools.

Preferred Experience:

  • 10 years of experience in Product Development, Business Analysis, or Project Management

Preferred Certifications

Six Sigma Green or Black Belt Certification.

Travel requirements:

  • Domestic travel less than 25% of work time
  • Ability to travel independently
  • Ability to travel by air

Benefits:

A comprehensive benefits package that begins your first day of employment. Additional Information: Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available - https://www.mywolterskluwerbenefits.com/index.html

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA: $153,200 - $216,850

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About The Company

Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.  

Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. The company is headquartered in Alphen aan den Rijn, the Netherlands.

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