The Blue Yonder Planning SRE Team is responsible for improving customer experience by proactively resolving upstream product issues, deployment problems, and enhancing support capabilities through tools, technology, and subject matter expertise. For our SaaS & Cloud customers, we handle all aspects of solution support, including proactive monitoring, application support, product support, change requests, service requests, as well as end-to-end workflow support. To achieve success, we work in an integrated model, collaborating closely with other cross-functional/development teams to foster a more controlled environment.
Blue Yonder is currently undergoing a tremendous SAAS/DevOps transformation, making it an incredibly exciting time to join our team! You will be responsible for collaborating with global Product Development, Functional, and technical teams in various customer engagements. The role will involve gathering and understanding technical and functional issues reported by customers / consultants and driving towards solutions and fixes. Additionally, the individual will work closely with regional customers and internal stakeholders (consultants, support and cloud operations, infrastructure, security, product development… teams) to implement and support our designed products and solutions, effectively meeting business requirements while ensuring supportability and customer satisfaction.
Industry Experience:
Technical Skills:
Soft Skills
Education
Behavioral
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Who are we?
We are a proven, passionate bunch of disruptors. Our work is all about tapping into your potential so we can deliver the best solutions and customer experiences on the planet. Collaboration, respect, and a great work-life balance earned us the title of "Best Place to Work- Employees' Choice" by Glassdoor. Our people are smart, creative, rock stars with over 400 patents and 10,000 people years of domain expertise.
What do we do?
Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Blue Yonder - Fulfill your Potential. ™ blueyonder.com
“Blue Yonder” is a trademark or registered trademark of Blue Yonder, Inc. Any trade, product or service name referenced in this document using the name “Blue Yonder” is a trademark and/or property of Blue Yonder, Inc.
Blue Yonder, Inc.
15059 N Scottsdale Rd, Ste 400
Scottsdale, AZ 85254