Sr. Technical Consultant - Cloud (Change Management, ITIL, ITSM)

17 Minutes ago • 6-9 Years

Devops

Job Description

The Sr Technical Consultant – Cloud acts as the point of escalation for infrastructure operations, responsible for handling complex issues, driving root cause analysis, and implementing long-term solutions. This role also contributes to infrastructure design, optimization, and strategic initiatives, while mentoring L1/L2 teams and ensuring adherence to best practices. Key responsibilities include leading upgrades, migrations, and changes across various environments, collaborating on solution design, and driving process improvements.

Good To Have:

Relevant certifications (e.g., Microsoft, Red Hat, VMware, CCNA, ITIL Intermediate).

Must Have:

Act as technical escalation point for critical incidents and cross-domain issues.
Perform deep-dive troubleshooting, root cause analysis (RCA), and long-term fixes.
Lead infrastructure upgrades, migrations, and complex changes.
Work closely with L3 and architecture teams on solution design.
Drive process improvements and establish advanced SOPs, runbooks, and knowledge-sharing documents.
Collaborate with security and compliance teams to enforce governance and risk mitigation.
Engage with vendors for escalations, patch management, and advanced product support.
Contribute to capacity planning, performance benchmarking, and cost optimization efforts.
6–9 years of experience in infrastructure support/engineering roles.
Expertise as a Change manager/change management expert.
Ability to lead and drive bridge calls.
Expertise in at least two core domains (e.g., Windows/Linux servers, virtualization, storage/backup, networking, cloud).
Strong troubleshooting and analytical skills for complex, multi-layered issues.
Experience with scripting/automation (PowerShell, Python, Ansible, Terraform, etc.).
Familiarity with enterprise monitoring, ITSM, and infrastructure orchestration tools.
Good understanding of ITIL processes with experience driving problem/change management.
Strong communication and collaboration skills to coordinate across teams.
Flexibility to work rotational shifts, including night shifts, weekends, and public holidays.
Ability to handle responsibilities independently during off-hours.

Add these skills to join the top 1% applicants for this job

problem-solving

risk-management

risk-mitigation

game-texts

networking

linux

azure

ansible

terraform

vmware

powershell

microsoft-azure

python

Scope:

The Sr Technical Consultant – Cloud acts as the point of escalation for infrastructure operations, responsible for handling complex issues, driving root cause analysis, and implementing long-term solutions.
This role also contributes to infrastructure design, optimization, and strategic initiatives, while mentoring L1/L2 teams and ensuring adherence to best practices.

Our current technical environment:

Microsoft Azure
VMware ESXi

What you’ll do:

Serve as the technical escalation point for critical incidents and cross-domain issues.
Perform deep-dive troubleshooting, root cause analysis (RCA), and long-term fixes for recurring problems.
Lead infrastructure upgrades, migrations, and complex changes across compute, storage, network, and cloud environments.
Work closely with L3 and architecture teams on solution design, providing operational insights and recommendations.
Drive process improvements and establish advanced SOPs, runbooks, and knowledge-sharing documents.
Collaborate with security and compliance teams to enforce governance and risk mitigation.
Engage with vendors for escalations, patch management, and advanced product support.
Contribute to capacity planning, performance benchmarking, and cost optimization efforts.

What we are looking for:

Bachelor’s degree in IT/Computer Science/Electronics (preferred) or equivalent diploma.
6–9 years of experience in infrastructure support/engineering roles.
Change manager/change management expert.
Leading and driving bridge calls.
Relevant certifications (e.g., Microsoft, Red Hat, VMware, CCNA, ITIL Intermediate) are highly desirable.
Expertise in at least two core domains (e.g., Windows/Linux servers, virtualization, storage/backup, networking, cloud).
Strong troubleshooting and analytical skills for complex, multi-layered issues.
Experience with scripting/automation (PowerShell, Python, Ansible, Terraform, etc.).
Familiarity with enterprise monitoring, ITSM, and infrastructure orchestration tools.
Good understanding of ITIL processes with experience driving problem/change management.
Strong communication and collaboration skills to coordinate across teams.
This role involves rotational shifts, including night shifts, to provide 24/7 application support.
Flexibility to work weekends and public holidays as per shift schedule.
Ability to handle responsibilities independently during off-hours.