This individual contributor role at Envoy focuses on the quote-to-cash operations, including provisioning, invoicing, and cash receipt. The Billing Coordinator will manage billing accounts, streamline invoice automation, resolve billing issues, and process orders. The role requires strong communication, collaboration with various teams like Sales and Finance, and maintaining high customer service standards. It involves working with tools like ChargeBee and Salesforce, and contributing to process improvements.

Must Have

• Administer the quote to cash cycle.
• Manage billing accounts and streamline invoice automation.
• Resolve billing issues with high customer service.
• Process orders accurately, including pricing and approvals.
• Develop and document controls and procedures.
• 3+ years experience in quote to cash or similar role.
• Bachelor’s degree in Accounting or related field.
• Proficiency in Microsoft Excel.
• Experience with Chargebee.
• Strong organizational and time-management skills.

Good to Have

• SaaS experience preferred
• Some experience with general accounting is a plus
• Experience with Salesforce, Jira, and Intercom is a bonus

Perks & Benefits

• A high degree of trust in your ideas and execution
• An opportunity to partner and collaborate with other talented people
• An inclusive community where you feel welcomed and cared for as a person
• The ability to make an immediate impact in helping customers create a great workplace experience
• Support for your personal and professional growth

Billing Coordinator

Location

San Francisco, CA

Employment Type

Full time

Location Type

On-site

Department

General & Administrative

Compensation

• San Francisco Bay Area $107K – $117K

Envoy's compensation package includes a market-competitive salary, equity for all full-time roles, and excellent benefits. Final offers may vary within the provided range, depending on experience, expertise, and other factors.

Envoy builds workspace management technology that makes it simple to run secure, compliant, and connected workplaces across every location. Over 16,000 workplaces and properties around the world rely on Envoy to create great experiences for employees and visitors while meeting safety, security, and compliance needs at scale. From corporate headquarters and labs to manufacturing sites, Envoy powers the places where people work best together.

Learn more at envoy.com

About the role

This is an individual contributor role and requires a hands-on, detail-minded, critical thinking approach to the quote to cash operations of the Company, and excellent communication skills to resolve questions about accounts receivable.

This is an onsite position that requires four days a week (Monday-Thursday) in our San Francisco HQ.

You will

• Administer the quote to the cash cycle, including provisioning, invoicing, communications, and cash receipt deposits.
• Become familiar with the intricacies of the ChargeBee Billing tool and Salesforce for better efficiency and accuracy.
• Day-to-day includes billing account management, turning executed contracts into subscriptions, helping streamline invoice automation, resolving billing issues while maintaining a high level of customer service, and collaborating with various teams in the quote-to-cash process.
• Be a responsive, collaborative partner with all departments across the company. Respond to questions from internal and external parties regarding customer/ invoice/ payment and orders in a professional and timely manner.
• Assist with accurately processing orders, including but not limited to confirming contact and billing information, pricing and discount approvals, as well as the purchasing order terms and conditions.
• Assist with filling out Vendor Forms.
• Participate in developing and documenting controls and procedures surrounding our multiple process flows.
• Build strong relationships across the organization with Sales, SalesOps, and Customer Success, Finance, etc.
• Assist other teams in the cross-functional department with ad hoc projects and initiatives.
• Assist with account management procedures, such as responding to invoicing questions, helping with customer onboarding forms, and managing the licenses within customer accounts.
• Maintain and follow department processes and procedures, and actively look for opportunities to implement improvements and efficiencies.

You have

• 3+ years of experience in quote to cash responsibilities or at a technology company in a similar role (SaaS experience preferred). Some experience with general accounting is a plus.
• Work with minimal supervision and exercise sound judgment within the scope of authority.
• Bachelor’s degree in Accounting or related field.
• Strong organizational and time-management skills, with excellent attention to detail.
• Customer billing and collections experience.
• Proficiency in Microsoft Excel.
• Experience with Chargebee strongly recommended.
• Experience with Salesforce, Jira, and Intercom is a bonus.
• Ability to prioritize daily tasks to meet deadlines through open communication and collaboration in a highly dynamic and fast-paced environment.

You Are

• An exceptional writer and spoken communicator.
• Highly organized & autonomous.
• Comfortable and energized operating in a fast-moving organization.
• Passionate about our product and working with enterprise-sized businesses.
• Entrepreneurial and self-motivated.
• Consultative with demonstrable experience.
• Enthusiastic about learning and growing at Envoy.
• Intellectually curious and ambitious.

You'll get

• A high degree of trust in your ideas and execution.
• An opportunity to partner and collaborate with other talented people.
• An inclusive community where you feel welcomed and cared for as a person.
• The ability to make an immediate impact in helping customers create a great workplace experience.
• Support for your personal and professional growth.

If you have any questions related to compensation, please get in touch with Recruiting after you apply.

#LI-Hybrid

By applying for this position, you acknowledge that you have fully read and understand the job requirements and received the Envoy Privacy Notice for applicants, which is linked here_

. Completing this application requires you to provide personal data, such as your name and contact information, which is mandatory for Envoy to process your application. Envoy is an EEO Employer and does not discriminate on the basis of any characteristic protected by local, state or federal law.

Compensation Range: $107K - $117K