Billing System Analyst

Stord is seeking a detail-oriented Billing System Analyst to drive the transition to and adoption of a new billing platform. This role bridges finance, technology, and operations, ensuring the automated billing system produces accurate results matching current invoicing processes. The analyst will collaborate with Finance, Billing, Engineering, and Product teams to configure, test, and optimize Lua-based billing automation, maintaining accuracy and reliability for clients. Responsibilities include billing validation, rate management, data analysis, and cross-functional collaboration.

Must Have

• Perform detailed comparisons between automated billing outputs and current invoice calculations.
• Investigate root causes of billing differences by analyzing rate structures and data.
• Document and track discrepancies, working with Product and Engineering to resolve issues.
• Develop testing protocols to validate billing accuracy.
• Load and configure complex 3PL rate structures into the automated billing system.
• Translate manual rate cards and billing logic into system-readable formats.
• Configure Lua scripts for billing rules and rate application.
• Maintain rate accuracy across fulfillment, storage, and value-added service charges.
• Analyze billing patterns and identify opportunities to streamline the transition.
• Create reports and dashboards to monitor transition progress and system performance.
• Use logical reasoning to troubleshoot complex billing scenarios and edge cases.
• Develop documentation and standard operating procedures for new automated processes.
• Partner with Product Managers to define billing system requirements.
• Work with Engineering teams to implement billing logic fixes and system improvements.
• Support the Billing team in understanding new automated processes.
• Communicate transition status, risks, and requirements to stakeholders.
• 2+ years of experience in billing, data analysis, or business analysis roles.
• Advanced Excel proficiency (complex formulas, pivot tables, data manipulation).
• Strong analytical and logical reasoning skills for financial data reconciliation.
• Experience working with cross-functional teams (Product, Engineering, Finance).
• Detail-oriented approach with strong problem-solving capabilities.
• Familiarity with data structures and formats (JSON, CSV, database exports).
• Willingness and aptitude to learn Lua scripting with AI assistance.

Good to Have

• Experience with SQL or similar database querying languages.
• Comfort working with large datasets and identifying patterns/anomalies.
• Previous experience managing transitions from manual to automated processes.
• Knowledge of 3PL billing structures (storage, fulfillment, transportation, VAS).
• Experience with billing system implementations or migrations.
• Background in logistics or supply chain operations.

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.

By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.

With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.

Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.

We're seeking a detail-oriented Billing System Analyst to work alongside our Finance, Billing, Engineering, and Product teams to drive the transition to and adoption of our new billing platform. This role sits at the intersection of finance, technology, and operations, requiring someone who can bridge the gap between traditional billing methods and modern automated systems.

As our Billing System Analyst, you'll be the primary owner of ensuring our automated billing system produces accurate results that match our current invoicing processes. You'll work closely with Product Managers, Engineers, and the Billing team to configure, test, and optimize our Lua-based billing automation while maintaining the accuracy and reliability our clients expect.

What You'll Do:

Billing Validation & Reconciliation:

• Perform detailed comparisons between automated billing outputs and current invoice calculations to identify discrepancies
• Investigate root causes of billing differences by analyzing rate structures, activity data, and system logic
• Document and track discrepancies, working with Product and Engineering teams to resolve issues
• Develop testing protocols to validate billing accuracy before and after system changes

Rate Management & System Configuration:

• Load and configure complex 3PL rate structures into the automated billing system using Excel and data manipulation techniques
• Translate manual rate cards and billing logic into system-readable formats
• Configure Lua scripts for billing rules and rate application (with AI assistance and technical support)
• Maintain rate accuracy across fulfillment, storage, and value-added service charges

Data Analysis & Process Improvement:

• Analyze billing patterns and identify opportunities to streamline the transition process
• Create reports and dashboards to monitor transition progress and system performance
• Use logical reasoning to troubleshoot complex billing scenarios and edge cases
• Develop documentation and standard operating procedures for the new automated processes

Cross-Functional Collaboration:

• Partner with Product Managers to define billing system requirements and prioritize enhancements
• Work with Engineering teams to implement billing logic fixes and system improvements
• Support the Billing team in understanding new automated processes and validating outputs
• Communicate transition status, risks, and requirements to stakeholders across the organization

What You'll Need:

Core Requirements:

• 2+ years of experience in billing, data analysis, or business analysis roles, preferably in logistics, 3PL, or supply chain
• Advanced Excel proficiency - ability to create complex formulas, pivot tables, data manipulation, and rate loading processes
• Strong analytical and logical reasoning skills with experience reconciling complex financial data
• Experience working with cross-functional teams including Product, Engineering, and Finance
• Detail-oriented approach with strong problem-solving capabilities

Technical Skills:

• Familiarity with data structures and formats (JSON, CSV, database exports)
• Willingness and aptitude to learn Lua scripting with AI assistance
• Experience with SQL or similar database querying languages preferred
• Comfort working with large datasets and identifying patterns/anomalies

Experience Preferred:

• Previous experience managing transitions from manual to automated processes
• Knowledge of 3PL billing structures (storage, fulfillment, transportation, VAS)
• Experience with billing system implementations or migrations
• Background in logistics or supply chain operations