Brand Ambassador

Moonspin is proud to offer industry-leading Customer Service, Risk/Fraud, and Tech Development services to our international client base. Our expertise lies in delivering world-class multilingual customer support 24/7, maintaining strict Risk/Fraud processes, and developing state of the art technological designs and features. We hire experienced top talented people which enables us to offer exceptional business services while enjoying a “work hard play hard” engaged environment.

Purpose of Role:

We are looking for a motivated Brand Ambassador with excellent soft skills and a positive attitude to ensure player satisfaction. Your main goal is to bring our casino brands to the next level by growing the business and brand loyalty.

Duties and Responsibilities:

• Handling customer chats, emails, and calls in a timely and customer-centric fashion.
• Aligning with our licensee and providing reports and feedback.
• Contributing to brand identity and brand language.
• Showing empathy and appreciation to our customers.
• Dealing with complaints and dissatisfied customers.
• Creating and implementing strategies to increase customer satisfaction.
• Develop retention, increase loyalty and customer value.
• Working independently and proactively as connecting link between customers and licensee.

Requirements:

• Excellent Customer Service Skills.
• Flexibility to work rotational shifts in a 24/7 environment.
• Fluent in English and preferably an additional language (Norwegian, Finnish, French, Spanish or Portuguese).
• Excellent soft skills to be able to deal with challenges professionally.
• Experience in iGaming a plus.
• A positive attitude and team player.
• Strategic thinking and proactive approach.
• Willingness to learn and fulfill tasks independently.
• Strong sense of responsibility.

Moonspin is committed to the transformation and redressing of past inequalities. Our employment equity goals will be considered in our selection process.