Business Analyst - Onboarding (New Accounts)
Job Summary
Job Description
As a Business Analyst (Onboarding Professional) at Accurate, you will work with new customers to accurately gather client requirements and train them in their final setup. Key responsibilities include managing the onboarding efforts for new client accounts, project managing across departments, ensuring all aspects of the onboarding project meet expectations, owning the full onboarding cycle from deal signed until go-live, setting realistic expectations with client and team members, understanding client requirements, translating and communicating accordingly, analyzing gathered information for accuracy, assisting customers with issues, troubleshooting, solutions and testing, training customers in their full end-to-end account setup, and leading and contributing to team projects to develop, improve, and scale onboarding processes.
Must have:
- Manage onboarding efforts for new client accounts.
- Project manage across departments and third parties.
- Own the full onboarding cycle.
- Set realistic expectations with clients.
- Understand and translate client requirements.
- Analyze gathered information for accuracy.
- Assist customers with reported issues.
- Train customers in account setup.
- 5-7 years client-facing experience.
- Proven project management experience.
Good to have:
- Familiarity with applicant tracking systems (ATS).
- Background Screening experience.
- Knowledge of SQL and databases
10 skills required
Job Details
When you join Accurate Background, you’re an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased decisions.
As a Business Analyst (Onboarding Professional) at Accurate, you will work with new customers to accurately gather client requirements and train them in their final setup.
This Role Is for You If:
You are a customer relationship manager, capable of communicating and translating technical to business-level conversations.
You can easily gain an in-depth understanding of customer challenges and can lead their project in a highly consultative and proactive manner.
You work well with cross-functional teams to solve problems and provide ideal solutions to achieve customer objectives.
You should negotiate with internal and external stakeholders to keep projects progressing and meet targeted timelines.
You strive to deliver accurate solutions to customers in an optimal timeframe.
You want to be a part of a fun team, while still being able to manage your own projects independently.
Key Responsibilities:
- In this role, you will manage the onboarding efforts for new client accounts. Projects can include an integration with an applicant tracking system to order and/or view the results of background investigations.
- Project manage across other departments, customer contacts, and third parties, to ensure all aspects of the onboarding project meet expectations.
- Own the full onboarding cycle from deal signed until go-live, including post-production support.
- Set realistic expectations with client and team members to keep the project on task and meet deadlines.
- Understand client requirements, system capabilities, and be able to translate and communicate accordingly.
- Analyze the information/documents/requirements gathered for accuracy and determine if all criteria have been received to configure their account.
- Assist customers with reported issues, troubleshooting, solutions and testing.
- Train customers in their full end-to-end account setup.
- Lead and contribute to team projects to develop, improve, and scale our onboarding processes.
Skills and Qualifications
- 5-7 years' experience working with clients in a client-facing role with a track record of top performance.
- 4+ Proven project management experience.
- Ability to understand and explain complex or technical solutions in a straightforward way to clients.
- Strong critical thinking skills, including the ability to identify opportunities for process improvement.
- Ability to recognize trends or repeated user-facing issues and identify scalable solutions.
- Effective communicator and comfortable interacting with different teams, positions, and customers.
- Self-Starter, ability to work independently and get things done.
- Decision Making skills.
- Continually stays organized to manage multiple projects and fluctuating workload.
- Takes initiative and exhibits flexibility to changing requirements or priorities.
- Experience with Microsoft Office Suite required.
- Familiarity with applicant tracking systems (ATS) a plus.
- Background Screening experience a plus.
- Knowledge of SQL and databases a plus & is highly preferred
- Educational Qualifications: - Graduate/Postgraduate
- Comfortable with rotational shifts (flexible timings- mostly US shifts)
- Hybrid role
The Accurate Way:
We offer a fun, fast-paced environment, with lots of room for growth. We have an unwavering commitment to diversity, ensuring everyone has a complete sense of belonging here. To do this, we follow four guiding principles – Take Ownership, Be Open, Stay Curious, Work as One – core values that dictate what we stand for, and how we behave.
Take ownership.
Be accountable for your actions, your team, and the company. Accept responsibility willingly, especially when it’s what’s best for our customers. Give others every reason to trust you, believe in you, and count on you. Rise to every occasion with your personal best.
Be open.
Be open to new ideas. Be inclusive of people and ways of doing things. Make yourself accessible and approachable, and communicate with genuineness, transparency, honesty, and respect. Embrace differences.
Stay curious.
Stay curious even as you move forward. Tirelessly ask questions and challenge the status quo in your pursuit of new ideas, ways to solve problems, and to continually grow and improve.
Work as one.
Work together to create the best customer and workplace experience. Put our customers and employees first—before individual or departmental agendas. Make sure they get the help they need to succeed.
About Accurate Background:
Accurate Background’s vision is to make every hire the start of a success story. As a trusted provider of employment background screening and workforce monitoring services, Accurate Background gives companies of all sizes the confidence to make smarter, unbiased hiring decisions at the speed of demand. Experience a new standard of support with a dedicated team, comprehensive technology and insight, and the most extensive coverage and search options to advance your business while keeping your brand and people safe.
Special Notice:
Accurate is aware of schemes involving fraudulent job postings/offers and/or individuals or entities claiming to be employees of Accurate. Those involved are offering fabricated employment opportunities to applicants, often asking for sensitive personal and financial information. If you believe you have been contacted by anyone misrepresenting themselves as an employee of Accurate, please contact humanresources@accurate.com.
- Please be advised that all legitimate correspondence from an Accurate employee will come from "@accurate.com" email accounts.
- Accurate will not interview candidates via text or email. Our interviews are conducted by recruiters and leaders via the phone, Zoom/Teams or in an in-person format.
- Accurate will never ask candidates to make any type of personal financial investment related to gaining employment with the Company.
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