Business Analyst - Platform Support

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Get To Know Us:

SS&C GIDS provides information processing and computer software services and products. The Company’s operating segments include financial markets, customer management, professional services, and output solutions. SS&C GIDS serves the alternative investments, asset and wealth management, banking and lending, insurance, and real estate industries.

Why You Will Love It Here!

• Flexibility: Hybrid Work Model
• Your Future: Income Protection Insurance & Salary Continuance
• Work/Life Balance: Generous Bereavement & Compassionate leave
• Your Wellbeing: Private Health Insurance discount, Primary & Secondary Paid Parental leave, Death & TPD Insurance
• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
• Training: Hands-On, Team-Customized, including SS&C University
• Extra Perks: Discounts on fitness clubs, travel and more!

Please note that this role can be based in Brisbane or Newcastle.

What You Will Get to Do:

The primary responsibility of the Platform Support Business Analyst is to play a pivotal role in supporting end users across core registry systems, requirements gathering and project delivery. This position involves bridging the gap between business needs and technology solutions, ensuring seamless operations within our SS&C Administration Services Australia environment. You will work within SS&C’s Platform Support team to triage, prioritise and resolve issues and improvements to a successful conclusion.

• Provide first-line support to Administration for platform-related issues, resolving technical problems promptly and efficiently.
• Assist users with platform navigation, functionality, and troubleshooting.
• Log, track, and resolve defects using JIRA, ensuring timely resolution and communication with users.
• Work closely with our Production Support, Managed Services teams to support platform-related projects and initiatives.
• Collaborate with IT teams to troubleshoot and resolve technical issues promptly.
• Provide advanced system support, addressing complex issues and inquiries.
• Conduct and co-ordinate User Acceptance Testing to ensure solutions fulfil all requirements.
• Undertake testing of releases when required.
• Engage with stakeholders to understand business objectives and elicit comprehensive requirements.
• Conduct in-depth analyses of business processes, identifying opportunities for improvement.
• Prioritise and document requirements, ensuring alignment with organisational goals.
• Foster effective communication between business stakeholders and technical delivery teams, ensuring a shared understanding of requirements.
• Collaborate with cross-functional teams, providing leadership in implementing changes and updates seamlessly.
• Create comprehensive documentation for requirements, system configurations, and support processes.
• Encourage a knowledge-sharing culture within the team, ensuring documentation is current and accessible.
• Documenting test steps and activities.
• Evaluate existing business processes and systems to formulate strategic optimisation plans.
• Propose and implement solutions to enhance overall operational efficiency and effectiveness.
• Ensure all platform activities comply with relevant regulations and standards.

What You Will Bring:

• 2+ years of business analysis or equivalent experience.
• Excellent stakeholder management and relationship building skills across all levels.
• Skilled in facilitating workshops and collaborative sessions across stakeholder groups.
• Experiencing verifying business and system solutions to ensure they deliver value and maintain high service quality.
• Strong ability to collaborate and prioritise client needs while effectively solving problems and working as part of a team.
• Adaptable and comfortable working in dynamic, changing environments.
• Operational experience in superannuation, investment, or insurance services [desirable]
• Experience working in large financial service organisations (i.e., superannuation, investments, insurance) [desirable]
• RG146 (Superannuation) compliance [desirable]
• Understanding of SQL [desirable]