Business Consultant
Job Summary
Job Description
Entrata is a global leader in property management software, serving property owners, managers, and residents since 2003. The company has received several awards and offers a comprehensive software suite for rent payments, insurance, leasing, maintenance, marketing, and communication. As a Business Consultant, you will guide Entrata's customers, including small businesses, mid-market, and enterprise clients, through their platform journey. Your role involves understanding customer objectives, consulting on problem-solving, and optimizing the Entrata platform for business success. This position requires mastery of Entrata's products and strong consulting skills to mentor team members and ensure customer satisfaction. You will be responsible for successful consulting and problem-solving related to lead generation, lease execution, resident experience, maintenance, reporting, and operations across various customer segments.
Must have:
- Maintain Entrata subject matter expert status
- Property Management expertise
- Understand successful consulting experience
- Create strong interdepartmental relationships
- Collaborate and communicate project status
- Attend user conferences and client user labs
- Consult Small Business, Mid-Market, Enterprise customers
- Identify customer strategic business goals
- Create plans to meet customer goals
- Consult on system configuration
- Gain customer trust in Entrata configuration
- Resolve customer concerns
- Perform marketing and property management audits
- Perform onsite and virtual consultative meetings
- Partner with other business consultants
- Deliver resources for long-term adoption
- Meet and exceed client expectations
- Account for long-term customer success
- Consulting and problem-solving for lead generation, lease execution, resident experience, maintenance, reporting, and operations
- 5 years Entrata or SaaS consulting experience
- Bachelor's degree
- Solid understanding of Google Suite
- Excellent communication and customer service skills
- Ability to work independently
- High attention to detail
- Strong critical thinking and problem-solving
- Insatiable thirst for knowledge
- Exposure to multi-family / proptech
- Previous property management experience (plus)
Good to have:
- Property management experience
Perks:
- Flexible and transparent culture
- Remote and hybrid work options
- Generous vacation time
- Frequent company recharge days
- Comprehensive medical, dental, and vision coverage
- Fertility benefits
- HSA/FSA options
- Employer-paid disability benefits
- 401(k) with employer matching
- Wellness initiatives
- Onsite gym at HQ
- Mental health resources
- Wellness challenges
- Employee assistance programs
- Family-centric leave policies
- Volunteerism opportunities
- Charity events
- Giving back to the community
- Exclusive Previ cell phone plan
- Discounts on services or local business partnerships
- Bi-annual swag drops
4 skills required
Job Details
Since its inception in 2003, driven by visionary college students transforming online rent payment, Entrata has evolved into a global leader serving property owners, managers, and residents. Honored with prestigious awards like the Utah Business Fast 50, Silicon Slopes Hall of Fame - Software Company - 2022, Women Tech Council Shatter List, our comprehensive software suite spans rent payments, insurance, leasing, maintenance, marketing, and communication tools, reshaping property management worldwide.
Our 2200+ global team members embody intelligence and adaptability, engaging actively from top executives to part-time employees. With offices across Utah, Texas, India, Israel, and the Netherlands, Entrata blends startup innovation with established stability, evident in our transparent communication values and executive town halls. Our product isn't just desirable; it's industry essential. At Entrata, we passionately refine living experiences, uphold collective excellence, embrace boldness and resilience, and prioritize different perspectives, endeavoring to craft a better world to live in.
As a Business Consultant, you will assist many of Entrata’s largest and key customers and small business, mid-market, and enterprise customers through their Entrata platform journey. You will understand their objectives and goals and consult them on how they can best problem-solve and optimize the Entrata platform for their business success. A Business Consultant is expected to master Entrata's suite of products to effectively consult with the customer and mentor other team members on effectively meeting the customer’s goals. Your ability to successfully consult customers on how to best use Entrata will determine your success in this role.
Internal Responsibilities
- Maintain the status of being an Entrata subject matter expert
- Be familiar with and widely recognized as a Property Management expert
- Understand what a successful consulting experience must look like for each customer
- Create strong effective interdepartmental relationships with other Entrata team members
- Effectively collaborate and communicate project engagement status to the Consulting Manager and internal stakeholders.
- User conference attendance and Subject Matter Expert presence at client User Lab
Customers Project Responsibilities
- Consult Small Business, Mid-Market, and Enterprise customers
- Identify customer’s strategic business goals and objectives
- Create plans to successfully meet those goals and objectives through their optimization journey
- Consult the customer on system configuration to best meet their goals
- Gain trust in customers that the Entrata configuration will optimize their business
- Resolve customer concerns while building their confidence in Entrata
- Perform full Marketing and Property Management settings audits and provide deliverables
- Perform onsite and virtual consultative meetings with clients
- Partner with other business consultants to ensure we meet objectives for our customers within standard business consulting engagements
- Deliver resources to the customer for long-term system adoption
- Meet and exceed client expectations
- Account for the long-term success of customers on Entrata
- Domestic travel up to 30% possible
Role Specific Responsibilities
- Responsible for successful consulting and problem-solving related to lead generation, lease execution, resident experience, maintenance, reporting, and operations in Entrata for Conventional, Student, Commercial & Military customers.
Minimum Qualifications
- 5 years related Entrata or SaaS consulting experience
- Bachelor’s degree
- Solid understanding of the Google Suite of products
- Excellent communication and customer service skills
- Ability to work independently
- High attention to detail
- Strong critical thinking and problem-solving capabilities
- Insatiable thirst for knowledge and learning
- Exposure to multi-family / proptech or related industry verticals
- Previous property management experience is a plus
$70,100 - $110,000 a year
This band covers the full salary range for the role. Your offer within this range will depend on factors like experience, skills, and internal equity.
Level - P3
Benefits:
Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance.
Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families.
HSA/FSA options and employer-paid disability benefits provided for eligible employees.
Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.
Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, mental health resources, wellness challenges, and employee assistance programs.
Family-centric leave policies supporting new parents during significant life events.
Entrata Cares programs offering opportunities for volunteerism, charity events, and giving back to our community.
Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.
Bi-annual swag drops for employees
Currently, Entrata hires in Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, Florida, Georgia, South Carolina, Ohio, Pennsylvania, and Illinois for Exempt roles and Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, and Florida for Non-Exempt roles. If you choose to apply and do not live in one of these states, your application may be reviewed on a case-by-case basis and salary ranges will be provided if required by state law
But members of the Entrata team aren’t just intelligent and ambitious, they’re the living embodiment of another core Value: “Excellent Alone, Better Together.” Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.
It’s a great place to work! Will you join us?
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