Business Systems Analyst

Synechron is seeking a highly experienced Business System Analyst with deep understanding of Commercial Lending and Scaled Agile Framework (SAFe). This role involves driving analysis and definition of commercial lending solutions, collaborating with Product Management, System Architects, and development teams. Responsibilities include leading requirements gathering, translating business needs into system specifications, participating in SAFe ceremonies, and ensuring successful delivery of high-quality system capabilities within an Agile Release Train.

Must Have

• Extensive knowledge of commercial lending ecosystem (Credit Analysis, Client Onboarding, Risk & Underwriting, fraud management).
• Deep understanding and application of SAFe principles and practices.
• Ability to lead requirements gathering and translate business epics into user stories with acceptance criteria.
• Proficiency in creating system specifications: user story mapping, DB field/API mapping, process flows, data models, interface specifications.
• Active participation in backlog refinement, PI Planning, System Demos, Inspect & Adapt workshops.
• Strong communication and collaboration skills with business and technical stakeholders.
• Experience with system testing and UAT management.
• Bachelor’s degree in Business Administration, Finance, Information Systems, or related field.
• Proven experience as a Business System Analyst in Commercial Lending or banking systems.
• Familiarity with banking/fintech systems (LOS, CRM, core banking platforms).

Good to Have

• Knowledge of regulations like Dodd-Frank, Basel III, or local banking compliance standards.
• Certification in Business Analysis (CBAP, CCBA).
• Experience with Agile/Scrum methodologies.
• Data analysis skills (SQL, Excel, BI platforms).
• Knowledge of API integration and system interoperability.

Perks & Benefits

• Highly competitive compensation and benefits package.
• Multinational organization with global work opportunities.
• 10 days of paid annual leave (plus sick leave and national holidays).
• Maternity & paternity leave plans.
• Comprehensive insurance plan (medical, dental, vision, life, long-/short-term disability).
• Retirement savings plans.
• Higher education certification policy.
• Commuter benefits.
• Extensive training opportunities (skills, knowledge, personal development).
• On-demand Udemy for Business access.
• Coaching opportunities with FinLabs and CoE colleagues.
• Cutting edge projects at leading financial institutions.
• Flat and approachable organization.
• Diverse, fun-loving, and global work culture.

We are

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 16,400+, and has 60 offices in 20 countries within key global markets.

Our challenge

We are seeking a highly experienced and results-oriented Business System Analyst with a deep understanding of the Commercial Lending domain and a proven track record of success within a Scaled Agile Framework (SAFe). In this pivotal role, candidate will be instrumental in driving the analysis and definition of our complex commercial lending solutions within our SAFe environment. Candidate will collaborate closely with Product Management, System Architects, Release Train Engineers (RTEs), and development teams to ensure alignment on business value and the successful delivery of high-quality system capabilities.

Additional Information*

The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role is $105k - $115k/year & benefits (see below).

The Role

Responsibilities:

• Leverage extensive knowledge of the commercial lending ecosystem, including Credit Analysis processing flows, Client Onboarding, Risk & Underwriting and fraud management
• Operate as a key member of Agile Release Trains (ARTs), actively participating in PI Planning, System Demos, and Inspect & Adapt workshops. Understand and apply SAFe principles and practices in daily work.
• Lead and facilitate requirements gathering sessions with Product Owners and other stakeholders, translating business epics and features into well-defined user stories with clear acceptance criteria within the SAFe framework.
• Translate business needs into clear and comprehensive system specifications, including user story mapping, DB field level mapping, API Mapping, process flows, data models, and interface specifications, ensuring alignment with the architectural runway and non-functional requirements.
• Actively participate in backlog refinement sessions, ensuring user stories are well-understood, prioritized, and ready for sprint planning.
• Foster strong communication and collaboration within and across ARTs. Effectively communicate complex information to both business and technical stakeholders, including during SAFe ceremonies.
• Collaborate with QA teams to ensure that implemented solutions meet the defined acceptance criteria and business value. Participate in system and solution testing as needed.
• Provide ongoing support throughout the Program Increment (PI) and sprint cycles, addressing queries, clarifying requirements, and contributing to the successful delivery of product
• Mentor and guide other Business Analysts within the team on both Commercial Lending domain knowledge and SAFe practices.

Requirements:

• Bachelor’s degree in Business Administration, Finance, Information Systems, or a related field.
• Proven experience as a Business System Analyst, specifically in Commercial Lending or banking systems.
• Strong understanding of commercial lending processes, loan lifecycle, underwriting, and credit risk assessment.
• Familiarity with banking/fintech systems such as LOS (Loan Origination Systems), CRM, and core banking platforms.
• Proficiency in requirements gathering, process modeling, and creating documentation.
• Experience with system testing, UAT management, and training.
• Excellent communication, critical thinking, and problem-solving skills.
• Knowledge of relevant regulations such as Dodd-Frank, Basel III, or local banking compliance standards is a plus.

Preferred, but not required:

• Certification in Business Analysis (CBAP, CCBA) or related fields.
• Experience with Agile/Scrum methodologies.
• Data analysis skills with tools like SQL, Excel, or BI platforms.
• Knowledge of API integration and system interoperability.

We offer:

• A highly competitive compensation and benefits package.
• A multinational organization with 60 offices in 20 countries and the possibility to work abroad.
• 10 days of paid annual leave (plus sick leave and national holidays).
• Maternity & paternity leave plans.
• A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region).
• Retirement savings plans.
• A higher education certification policy.
• Commuter benefits (varies by region).
• Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
• On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
• Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms.
• A flat and approachable organization.
• A truly diverse, fun-loving, and global work culture.

SYNECHRON’S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

About Us

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more.

Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,500+, and has 58 offices in 21 countries within key global markets.

For more information on the company, please visit our website or LinkedIn community.

Sustainability and Health Safety Commitment

At Synechron, we are committed to integrating sustainability into our business strategy, ensuring responsible growth while minimizing environmental impact. Employees play a key role in driving our sustainability initiatives, from reducing our carbon footprint to fostering ethical and sustainable business practices across global operations. All positions are required to adhere to our Sustainability and Health Safety standards, demonstrating a commitment to environmental stewardship, workplace safety, and sustainable practices.