CAS Agent

Ensures excellence in providing service and support to customers regarding citizen inquiries about their credit history, scores, and other products, formulation of alerts and claims, resolution of inconsistencies, and written communications. Also seeks to resolve inquiries, incidents, and requirements of the subscriber's users presented through the company's established customer service channels.

Must Have

• In-person customer service and support for citizens.
• Management of requests, complaints, and claims.
• Registration of written communications and requirements.
• Support and delivery of credit history information to citizens.
• Responding to requests via email.
• Handling back office requirements.
• Promoting products to citizens (cross-selling).
• Students of administrative or related careers (Technician or Technologist).
• Minimum one year of experience in customer service or operations and service.
• Proficiency in office automation tools, customer service, sales, and support.

Perks & Benefits

• DEI (Diversity, Equity, and Inclusion)
• Work-life balance
• Development opportunities
• Authenticity
• Engagement
• Collaboration
• Well-being
• Reward and recognition
• Volunteering

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job Description

Ensures excellence in providing service and support to customers regarding citizen inquiries about their credit history, scores and other products, formulation of alerts and claims, resolution of inconsistencies, written communications. It also seeks to resolve inquiries, incidents and requirements of the subscriber's users that are presented through the different established customer service channels.

Responsibilities of the position:

• In-person customer service and support for citizens.
• Management of requests, complaints and claims.
• Registration of written communications – Requirements.
• Support and delivery of information to citizens – Credit history.
• Responding to requests via email.
• Handling back office requirements.
• Promoting products to citizens - cross-selling.

Requirements

• Education: Students of administrative or related careers – Technician or Technologist.
• Experience: Minimum one year in customer service or operations and service.
• Required technical knowledge: Proficiency in office automation tools – Customer Service, Sales and Support.

Additional Information

Our uniqueness is that we celebrate what makes us different. Experian's culture and staff are key differentiators. We take our people agenda very seriously and focus on what really matters: DEI, work-life balance, development, authenticity, engagement, collaboration, well-being, reward and recognition, volunteering... and the list goes on. Experian's strong people-first approach has been recognized: Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 stars), to name a few. Take a look at Experian Life on social media or our careers site to understand why.

Experian is proud to be an equal opportunity and affirmative action employer. Innovation is a fundamental part of Experian's DNA and practices, and the diversity of our workforce drives our success. Everyone can succeed at Experian and bring their whole self regardless of gender, ethnicity, religion, color, sexuality, physical ability or age. If you have any disability or special needs that require accommodations, please let us know as soon as possible.

Experian Careers - Creating a better tomorrow together