Operational Excellence Analyst

Responsible for managing manual invoices, credit notes, policies, negotiations, bids, and tracking indicators to relieve sales representatives of operational burden, allowing them to focus on commercial management. Key responsibilities include weekly and monthly performance tracking, process automation, optimizing indicator measurement, managing public and private entity policies and bids, and structuring negotiation processes.

Must Have

• Manage manual invoices, credit notes, policies, negotiations, and bids
• Track performance indicators
• Knowledge of bidding processes
• Policy management
• Intermediate-advanced Excel proficiency
• Indicator presentation
• Proficiency in Microsoft Office Suite
• Experience with public procurement platforms (SECOP 1, SECOP 2)
• Professional degree in Industrial Engineering or administrative careers
• 1-2 years of experience

Good to Have

• PowerBI

Perks & Benefits

• Diversity, Equity, and Inclusion initiatives
• Work/life balance
• Development
• Authenticity
• Collaboration
• Wellness
• Reward & recognition
• Volunteering

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job Description

Job description

Purpose of the position:

Responsible for the management of Manual Invoices, Credit Notes, Policies, Negotiations, Bids and monitoring of indicators, seeking to free up operational burden for sales representatives who spend most of their time on commercial management.

Deliverables:

Credit Notes, Manual Invoices, Bids, Policies, negotiations requested by sales, indicators.

Responsibilities of the position:

1. Carry out weekly and monthly monitoring of performance and management indicators for the sales team (e.g., minutes, achievements, compliance, visits, among others)

2. Generate impact on process automation within the area.

3. Optimize the process of measuring each indicator

4. Manage Policies for negotiations with public and private entities

5. Coordinate Bids from public and private entities for greater reach in the proposals submitted

6. Follow up with the project manager on the current broker for policy issuance, in order to establish points for improvement.

7. Develop and structure each bidding process in joint work with BD and Commercial, ensuring that it is presented on time and under the guidelines (policies) of negotiations established by Experian.

8. Prepare and structure negotiations according to the needs format sent by the commercial manager/KAM, ensuring compliance with the guidelines defined by each area of the negotiation flow.

9. Present reports requested by the vice presidency and direct manager

10. Support contingency of the team that supports the operational processes of the sales force.

Qualifications

Qualifications

• Education: Professional in Industrial Engineering and administrative careers.
• Experience: 1-2 years knowledge of bidding processes, policy management, intermediate-advanced Excel proficiency, presentation of indicators.
• Required technical knowledge: Office Suite, Public procurement platform (SECOP 1, SECOP 2)
• Plus: PowerBI
• Competencies: Proactivity - Teamwork - Assertive Communication - Situation and time management.

Additional Information

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together

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