Chargeback Analyst I

We are seeking a Chargeback Analyst I to join our team! This person will be responsible for maintaining accurate accounting records related to chargebacks, retrieval requests, and exception processing. This role requires attention to detail, strong customer service skills, and the ability to resolve disputes while ensuring compliance with departmental procedures.

This is a hybrid position that requires you to be local to Las Vegas. In office days will be Wednesday and Friday.

What Will You Be Doing?

• Verify and post details of business transactions, including funds received and disbursed, and total accounts.
• Maintain accounting records of chargebacks, retrieval requests, and exception processing.
• Compile and sort documents related to chargeback and retrieval cycles.
• Analyze customer needs and provide accurate responses to account inquiries and disputes.
• Explain available services to customers in a clear and professional manner.
• Correct errors and resolve financial disputes conveyed by cardholders and credit card associations.
• Adhere to departmental policies and procedures to meet customer and client needs in an innovative and resourceful manner.

Skills, Knowledge and Expertise:

• Expertise in Microsoft Excel, Word, and Adobe PDF.
• Proven office environment experience.
• Exceptional multitasking abilities.
• Excellent time management and ability to work independently.
• Dependable and punctual with reliable transportation.
• Strong data entry proficiency.

Why Us?

• Be part of a global leader in gaming and technology innovation.
• Work alongside a diverse team of professionals passionate about creating meaningful solutions.
• Access to professional development opportunities and career growth.
• Competitive compensation and comprehensive benefits package.
• A culture that values collaboration, creativity, and respect.

At IGT, we believe compensation should reflect you —your unique background, skills, experience, and even where you work. That’s why the compensation range for this role is $16.00 - $17.00 an hour, with room to go higher or lower depending on the full picture. We also follow all local pay laws and collective bargaining agreements, so everything’s above board.

But wait—there’s more! Base pay is just the beginning. Our Total Rewards program is packed with perks:

• Sales roles? You might earn commissions.
• Other roles? You could snag discretionary bonuses.
• Benefits galore: Health, dental, vision, life, accident & disability insurance.
• Tuition reimbursement to keep your brain buzzing.
• Paid time off to recharge.
• Wellness programs to keep you feeling great.
• Identity theft insurance for peace of mind.
• 401(k) Savings Plan with company contributions to help you plan for the future.

Note: Some programs have eligibility requirements—but we’ll help you navigate those.

#LI-NW1

About IGT

We’ve leveled up—IGT Gaming and Digital have joined forces with Everi, creating a global leader in gaming, digital experiences, and fintech. From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable entertainment powered by serious tech, player insights, and a passion for innovation.

With 7,000+ team members in 100+ countries, we’re not just global—we’re locally legendary. We partner with regulators, governments, and industry leaders to keep play fun and fair while pushing the boundaries of what’s possible.

Ready to shape the future of entertainment? Your next move starts here.

Learn more at igt.com or everi.com.

IGT is an Equal Opportunity Employer. All qualified applicants and employees will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, age, disability, marital status, or any other characteristic or class protected by federal, state, or local law.

For All External Staffing Agencies

IGT does not accept unsolicited agency submittals. Please do not forward resumes to our Executive team, Management team, or any current IGT employee for review. IGT is not responsible for any fees related to unsolicited resumes.