Client Office Phlebotomist FLOAT-Full-time Days RM

Northwestern Medicine is seeking a full-time Client Office Phlebotomist Float to perform phlebotomy and lab specimen collections across client sites in Crystal Lake, St. Charles, and Oak Brook. The role requires flexibility with hours, driving to multiple locations, and adherence to ethical and safety standards. Responsibilities include patient care, specimen processing, record keeping, and effective communication with patients and staff. Previous pediatric experience is strongly preferred.

Must Have

• Perform phlebotomy and other lab specimen collections per age related standards.
• Provide appropriate post-phlebotomy patient care.
• Identify need for patient medical assistance and call code as appropriate.
• Review/Record refrigerator temperature(s) and QC/QA records.
• Use manual requisitions and labels specimens appropriately.
• Label and process specimens according to establishes protocols and policies.
• Effectively procure blood specimens from infant, adult, geriatric, and wheelchair bound patients.
• Demonstrate competency for age related responsibilities.
• Understand the operation and maintenance of equipment pertinent to the job.
• Follow up with all outstanding orders on manifest log, and communicate all timed, completed or uncompleted draws/charges/results to the client office staff.
• Request/obtain written physician orders with all required information necessary for lab services requested and accurately order laboratory tests in computer system(s).
• Prioritize tasks and be able to multi-task.
• Perform and collect phlebotomy specimens within cost and maintain efforts of a less than 2 percent recollection or cancellation rate.
• Follow TJC National Patient Safety goals in regard to two patient identifiers and handwashing.
• Present a friendly, approachable, professional demeanor and appearance.
• Provide accurate information and timely updates to patients and customers.
• Address questions and concerns promptly, or identify appropriate person or recourse to do so.
• Demonstrate teamwork by helping co-workers within and across departments.
• Communicate effectively with others, respect diverse opinions and styles and acknowledge the assistance and contributions of others.
• Use organizational and unit/department resources efficiently.
• Manage work schedule efficiently, completing tasks and assignments on time.
• Participate in efforts to reduce costs, streamline work processes and improve and grow services.
• Communicate and notify Laboratory and/or Physician of problems with specimen procurement to ensure optimal care.
• Provide follow up on test results to appropriate individuals in a professional and courteous manner.
• Continuously update on information by reading emails and demonstrate compliance in MediaLab.
• Maintain a safe work environment, hold self-accountable for safe work practices, perform all aspects of daily work in a manner that contributes and ensures an environment of patient safety.
• Adhere to all recommendations and requirements of the Lab and Hospital Safety Committee.
• Perform all aspects of patient care in a manner that optimizes patient safety and reduces the likelihood of medical/health care errors.
• Comply with all organizational policies regarding ethical business practices.
• Perform clerical duties directly related to handling and processing of lab specimens.
• Perform clerical work; faxing, printing, filing, reviewing, and verbally releasing laboratory results.
• Initiate the meeting of responsibilities without prompting and can complete tasks independently without immediate supervision.
• Demonstrate the values of team concept on a consistent basis.
• Interact with all team members in a professional manner and aid/assist coworkers to complete assigned tasks.
• Travel to additional sites when needed.
• High School diploma or equivalent.
• Phlebotomy certification through a nationally recognized organization or training from a phlebotomy school or medical institution or one or more years of phlebotomy experience in a healthcare setting.
• Must be able to work Monday through Friday 8:30am to 5pm.
• Must be comfortable driving to three client sites in Crystal Lake, St. Charles and Oak Brook.

Good to Have

• Previous experience with pediatric patients.
• Experience performing phlebotomy on a broad range of patient’s types.
• Experience with processing lab specimens, transferring specimens, and handling a centrifuge.
• Familiar with medical EMR systems.
• Knowledge of medical terminology.
• Valid Driver’s License and Auto Insurance.

Perks & Benefits

• Competitive benefits
• Tuition reimbursement
• Loan forgiveness
• 401(k) matching
• Lifecycle benefits

Company Description

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?

Job Description

This is a full-time, 40 hours per week phlebotomy float position.

Previous experience with pediatric patients strongly preferred.

Must be able to work Monday through Friday 8:30am to 5pm. Flexibility with hours is needed for the locations who may start earlier or stay later than the posted hours.

Must be comfortable driving to three client sites in Crystal Lake, St. Charles and Oak Brook.

Base hourly rate includes float differential compensation.

The Client Office Phlebotomist-Float reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Responsibilities:

• Performs phlebotomy and other lab specimen collections per age related standards.
• Provides appropriate post-phlebotomy patient care.
• Identifies need for patient medical assistance and call code as appropriate.
• Reviews/Records refrigerator temperature(s) and QC/QA records. Areas of concern are recorded through the Corrective Action Log and reported to maintenance for repair. Findings are reported to supervisor or manager.
• Use manual requisitions and labels specimens appropriately.
• Label and process specimens according to establishes protocols and policies.
• Must effectively procure blood specimens from infant, adult, geriatric, and wheelchair bound patients.
• Must demonstrate competency for age related responsibilities.
• Understands the operation and maintenance of equipment pertinent to the job.
• Follows up with all outstanding orders on manifest log, and communicates all timed, completed or uncompleted draws/charges/results to the client office staff and performs other duties as assigned.
• Requests/obtains written physician orders with all required information necessary for lab services requested and accurately orders laboratory tests in computer system(s).
• Prioritizes tasks and is able to multi-task.
• Performs and collects phlebotomy specimens within cost and maintains efforts of a less than 2 percent recollection or cancellation rate.
• Follows TJC National Patient Safety goals in regard to two patient identifiers and handwashing.
• Presents a friendly, approachable, professional demeanor and appearance.
• Provides accurate information and timely updates to patients and customers.
• Addresses questions and concerns promptly, or identifies appropriate person or recourse to do so.
• Demonstrates teamwork by helping co-workers within and across departments.
• Communicates effectively with others, respects diverse opinions and styles and acknowledges the assistance and contributions of others.
• Uses organizational and unit/department resources efficiently.
• Manages work schedule efficiently, completing tasks and assignments on time.
• Participates in efforts to reduce costs, streamline work processes and improve and grow services we provide.
• Communicates and notifies Laboratory and/or Physician of problems with specimen procurement to ensure optimal care.
• Provides follow up on test results to appropriate individuals in a professional and courteous manner.
• Continuously updated on information by reading emails and demonstrates compliance in MediaLab.
• Maintains a safe work environment, holds self-accountable for safe work practices, performs all aspects of daily work in a manner that contributes and ensures an environment of patient safety.
• Adheres to all recommendations and requirements of the Lab and Hospital Safety Committee.
• Performs all aspects of patient care in a manner that optimizes patient safety and reduces the likelihood of medical/health care errors.
• Complies with all organizational policies regarding ethical business practices.
• Performs clerical duties directly related to handling and processing of lab specimens.
• Performs clerical work; faxing, printing, filing, reviewing, and verbally releasing laboratory results.
• Initiates the meeting of responsibilities without prompting and can complete tasks independently without immediate supervision.
• Demonstrates the values of team concept on a consistent basis.
• Interacts with all team members in a professional manner and aids/assists coworkers to complete assigned tasks.
• Travel to additional sites when needed.

Qualifications

Required:

• High School diploma or equivalent.
• Phlebotomy certification through a nationally recognized organization or training from a phlebotomy school or medical institution or one or more years of phlebotomy experience in a healthcare setting.

Preferred:

• Experience performing phlebotomy on a broad range of patient’s types.
• Experience with processing lab specimens, transferring specimens, and handling a centrifuge.
• Familiar with medical EMR systems.
• Knowledge of medical terminology.
• Valid Driver’s License and Auto Insurance

Additional Information

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.