The Client Program Coordinator supports PwC's Client Experience team, focusing on optimizing the client journey and managing the Priority Client program. This role involves enabling business professionals to deliver a consistent client experience, connecting enablement initiatives, identifying account team needs, and creating progress reports. The coordinator also contributes to improving Salesforce usage and organizing internal communications and networking events for lead partners.

Must Have

• Provide tactical/operational support for the Priority Accounts program.
• Contribute to expanding the program and increasing client impact.
• Support internal communication, SharePoint maintenance, and event organization.
• Improve Salesforce usage on priority accounts by guiding teams.
• Identify scalable needs for reports and insights.
• Minimum 3 years relevant work experience in client experience.
• Excellent communication skills in English and Dutch.
• Strong analytical skills and experience with CRM reporting (Salesforce preferred).

Good to Have

• Strong intrinsic motivation to improve client experience.
• Ability to handle ambiguity.
• Ability to engage stakeholders for successful implementation.
• Strong affinity with technology and digital skills.

Perks & Benefits

• Market-conform salary
• Attractive pension plan
• Professional growth and leadership development training
• Motivating work environment
• Extensive secondary employment conditions
• Well-being budget for physical and mental health
• Flexibility of hybrid working
• Ergonomic home office setup
• Fixed expense allowance including internet allowance
• Attractive mobility options (shared transport providers)
• 32 vacation days per year

Job Description & Summary

Are you an enthusiastic Client Experience professional? Do you want to contribute to the continuous optimization of the client journey at PwC? Then join our Client Experience team!

Our Client Experience team is a dynamic team that is part of the Markets department within PwC. This department supports our business professionals with expert teams in the areas of marketing, event management, business development, proposal management, creating thought leadership and insights, and account management.

From our CX team, we work together with various colleagues within Markets and the business to ensure that we create a seamless and consistent customer experience during all contact moments and all phases of the client journey.

As part of our CX approach, we have a Priority Client program for a carefully selected group of clients. Within this program, we bring together the best of PwC to create a distinctive and consistent customer experience. For this strategic program, we are looking for a Client Program Coordinator who contributes to the continuous improvement and scaling of our activities.

This is what you will do

In this role, you support the program that helps our business colleagues create the best customer experience for PwC's most important clients. We do this through an extensive enablement model that includes various activities: from inspiring internal deep dives on strategic market developments to data-driven insights that accelerate account strategies.

Together with the Priority Accounts program manager, you work on connecting the various enablement initiatives, identifying the needs of account teams, and creating progress and impact reports. In addition, you play a role in providing centralized internal communication (mainly in English) within the program and organizing inspiring networking meetings for the community.

You also contribute to the continuous improvement and rollout of our Account Excellence methodology on our priority accounts, aimed at creating a consistent account management approach within PwC, including optimal use of our CRM system Salesforce. In your role, you report to the program lead of the priority accounts program.

Your tasks include:

• Providing tactical/operational support to the Priority Accounts program. You contribute to further expanding the program and increasing its impact with our clients. You support various initiatives and processes (such as internal communication, SharePoint maintenance, organization of monthly webcasts and networking meetings for the involved lead partners);
• Contributing to improved use of Salesforce on our priority accounts by guiding account teams in the Salesforce working method and understanding the data model, and identifying the needs of account teams in line with their account strategy;
• Identifying scalable needs for reports and insights and initiating their inclusion in/development of relevant pipeline and relationship dashboards.

This is you

• You have a strong intrinsic motivation to improve the customer experience;
• You have a completed HBO/WO education or equivalent professional level, with at least 3 years of relevant work experience in a client experience environment;
• Your communication skills are excellent, and you are strong in presenting customer stories and programs;
• You have an excellent command of both English and Dutch;
• You work in a structured way and can handle ambiguity well;
• You know how to involve stakeholders to ensure successful implementation and adoption of new processes and innovations;
• Your analytical skills are well developed, and you have experience with reports in CRM systems (preferably Salesforce);
• You have a strong affinity with technology and are digitally skilled.

What we offer

At PwC, you get the chance to be yourself, get the best out of yourself in a high-performance organization, and grow within our global network. As part of our team, we offer:

• A market-conform salary, an attractive pension plan, and the opportunity to further develop yourself;
• Training for professional growth and leadership development;
• A motivating work environment where collaboration with ambitious colleagues and recognition for your contribution are central;
• Extensive secondary employment conditions, including a "well-being budget" for physical and mental health;
• Flexibility of hybrid working, including an ergonomic home office setup and fixed expense allowance including internet allowance;
• Attractive mobility options, including the possibility to use various shared transport providers;
• 32 vacation days per year.

These are just some of our employment conditions. More information can be found on our website.

Getting started at PwC

Are you interested in this vacancy? Let us know what motivates you and fill in your details. After we have received your application:

• You will immediately receive a confirmation in your inbox;
• If your profile matches what we are looking for, we will contact you within two weeks for a short introduction.

If you want more detailed information about this position at PwC? Feel free to contact us! Patricia Hofstede will be happy to help you: patricia.hofstede@pwc.com

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