Client Relations Officer - Contract Renewals - H/F
Job Summary
Job Description
This position offers the opportunity to manage the renewal of service contracts for our international clients, in collaboration with sales teams, ensuring renewal deadlines are met. Key responsibilities include daily management of the renewal database, generating accurate quotes, handling price objections, and understanding client procurement processes. The role requires excellent communication, organizational skills, and proficiency in Excel, with a focus on managing a high volume of renewals.
Must have:
- Manage daily tasks for renewal database (creation, management, monitoring, maintenance).
- Generate, review, and provide accurate renewal quotes to clients.
- Identify and present price objections to management.
- Understand and manage client procurement processes for timely renewals.
- Request and review client purchase orders against renewal quotes.
- Review and respond to client inquiries regarding renewal support.
- Actively participate in weekly renewal status update meetings.
Good to have:
- SAP
- Zuora
- Salesforce
5 skills required
Job Details
Mission
- Manage daily tasks such as the creation, management, monitoring, and maintenance of the renewal database.
- Generate, review, and provide accurate renewal quotes to clients.
- Identify and present price objections to management.
- Understand and manage client procurement processes to ensure timely contract renewals.
- Request and review client purchase orders against renewal quotes for accuracy.
- Review and respond to client inquiries regarding renewal support.
- Attend and actively participate in weekly renewal status update meetings.
Position based in Paris (75002).
Your strengths for success
- Higher education in business or equivalent.
- More than 2 years of demonstrated experience in a customer contact role.
- Ability to communicate clearly and effectively by phone and email.
- Excellent organizational skills, rigor, and attention to detail, with the ability to manage a high volume of renewals.
- Excellent proficiency in Excel and ideally SAP, Zuora, and Salesforce.
- Fluent English and French are imperative.
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About The Company
At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life.For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health.Together, we deliver better care for more people because we believe that every human matters.
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