Client Relationship Representative

As a Client Relationship Representative at Lumina Agency Inc, you will be the primary point of contact for clients, building and maintaining strong, professional relationships. Your role involves understanding client needs, providing solutions, coordinating internally for a seamless experience, and proactively identifying opportunities to enhance satisfaction. This position requires excellent communication, problem-solving skills, and a customer-focused approach to support business objectives.

Must Have

• Build and maintain strong, professional relationships with clients
• Serve as a primary contact for client inquiries and ongoing support
• Understand client needs and provide appropriate solutions and guidance
• Coordinate internally to ensure a seamless client experience
• Maintain accurate client records and documentation
• Proactively identify opportunities to enhance client satisfaction
• Represent the company with professionalism and confidence at all times
• Strong communication and interpersonal skills
• Ability to build rapport and trust with diverse clients
• Excellent organizational and time-management abilities
• Problem-solving mindset with attention to detail
• Ability to work both independently and as part of a team
• Professional attitude and customer-focused approach

Good to Have

• Willingness to learn and grow within the company

Perks & Benefits

• Competitive salary
• Clear growth and advancement opportunities
• Ongoing training and professional development
• Supportive and collaborative work environment
• Stability within a growing and reputable company

Company Description

Lumina Agency Inc is a forward-thinking organization dedicated to delivering high-quality creative and operational solutions. We value precision, collaboration, and continuous improvement. Our team thrives in a professional environment where attention to detail, adaptability, and growth are encouraged. At Lumina, every role plays a vital part in bringing ideas to life and supporting efficient production processes.

Job Description

As a Client Relationship Representative, you will serve as a key point of contact between Lumina Agency Inc and our clients. This role is ideal for individuals who excel at communication, enjoy building trust-based relationships, and are passionate about delivering outstanding service while supporting business objectives.

Responsibilities

• Build and maintain strong, professional relationships with clients
• Serve as a primary contact for client inquiries and ongoing support
• Understand client needs and provide appropriate solutions and guidance
• Coordinate internally to ensure a seamless client experience
• Maintain accurate client records and documentation
• Proactively identify opportunities to enhance client satisfaction
• Represent the company with professionalism and confidence at all times

Qualifications

• Strong communication and interpersonal skills
• Ability to build rapport and trust with diverse clients
• Excellent organizational and time-management abilities
• Problem-solving mindset with attention to detail
• Ability to work both independently and as part of a team
• Professional attitude and customer-focused approach
• Willingness to learn and grow within the company

Additional Information

• Competitive salary ($47,000 – $52,000 annually)
• Clear growth and advancement opportunities
• Ongoing training and professional development
• Supportive and collaborative work environment
• Stability within a growing and reputable company