Client Services Specialist for Daily Banking Ireland and UK

The Client Services Specialist for Daily Banking Ireland and UK at ING supports corporate Irish clients with their daily banking needs, including payment queries, account management, confirmations, and statements. This role involves financial data investigation, direct client communication in English, and collaboration with internal teams across Europe to ensure superior client satisfaction and continuous service improvement.

Must Have

• Support corporate Irish clients with their queries
• Responsible for financial data investigation and analysis
• Provide direct support to corporate clients in banking operational workflow topics
• Directly communicate with clients in English to build relationships
• Maintain contacts with clients and/or stakeholders
• Cooperate and partner with other internal teams across Europe
• Coordinate opening of different types of accounts for clients
• Identify and bring forward suggestions for continuous improvement
• At least 3+ years of experience with client services
• Exceptional organizational, planning and time management skills
• Client-oriented, patient, and attentive with clear and positive communication skills
• Advanced level English proficiency
• Highly proactive & collaborative, self-driven with focus on delivery
• Attention to detail, able to recognize important information, analyze & research
• Flexible and comfortable in a fast-changing dynamic environment
• Project management skills
• Team player
• Proficiency in MS Office

Perks & Benefits

• Friendly working environment
• Flexible working hours and work from home
• Daily working time: 7hrs 45min
• Daily refreshments (coffee, fruits, drinks)
• Fully equipped gym accessible 24/7
• Game room with unlimited access
• Modern designed coffee corner and terrace with grill spot
• Sick leave compensation: up to 80% of monthly salary
• Life insurance contribution: up to 22.14 EUR/per month
• 3rd pillar contribution: up to 3% from monthly salary
• 24/7 external mental health support
• Learning opportunities: internal and external programs
• Regular teambuildings, social events and communities
• Extra 3 personal days per year
• Extra vacation days: up to 10 extra days/per year
• Referrals starting from 1000 EUR
• 150€ for childbirth/adoption bonus, wedding day and registered partnership contributions, work anniversary award
• Premises open 24/7, bring friends or family along (up to 2 friends to the gym and game room)
• Yearly bonus based on performance and company’s results
• Cafeteria points: 50€/month (600€/year) - Multisport card, Alza, Zalando, Cinema City, etc.
• Green benefit – reimbursement for eco-friendly products or services up to 300 €
• Home office contribution: 20 EUR/per month
• Discounts from our and your favorite stores: up to 30%
• Warm welcome package for your fresh start
• Pet friendly office

About the position

Job description, responsibilities and duties

Do you want to be a member of the team to make a meaningful impact?

At ING, our purpose is to empower people to stay a step ahead in life and in business. We believe that sustainable progress is driven by people with the imagination and determination to make a better future for themselves and those around them. ING is changing what banking can be. For you that means plenty of opportunities for personal growth in a continuously evolving dynamic environment. In return we ask for your long-term commitment and involvement. If this is the environment you thrive in, then apply and join us in changing the future of banking!

Our department Client Services Daily Banking Ireland is responsible for daily support of our Irish corporate clients and their service portfolio in ING Bank Ireland. You’ll be working in an international team to support our clients with their payments related questions, accounts, different types of confirmations, statements, mandates and much more. Something for you? Be a part of an international changing environment where „Every day is a new day & new experience. “

How will you be contributing to ING?

You will support our corporate Irish clients with their queries,

You will be responsible for financial data investigation and analysis (payment related questions including investigations, reporting and compliance),

You will provide direct support to our corporate clients in banking operational workflow topics (fees, billing, invoicing),

You will play an essential role in continuously improving our client satisfaction by providing superior client experience,

You will directly communicate with clients in English to build up relationship with them,

You will maintain contacts with clients and/or our stakeholders and keep them informed about the progress of their requests,

You will be cooperating and partnering with other internal teams across Europe,

You will be coordinating opening of different types of accounts for our clients,

You will identify and bring forward suggestions for continuous improvement, provide inputs for global projects based on own experience and best practices from processing of the client queries.

Are you also someone who…

• has previous at least 3+ years of experience with client services
• has exceptional organizational, planning and time management skills
• coordinates activities and comes up with solutions
• is client-oriented, patient, and attentive with clear and positive communication skills
• speaks on advanced level English
• is highly proactive & collaborative, self-driven with focus on delivery
• has attention to detail and able to recognize important information, analyses & research and make connections/conclusions
• is flexible and comfortable in a fast-changing dynamic environment
• has project management skills
• is team player
• uses MS Office

... Then you are our new CS Specialist for Ireland!

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Follow-up/Higher Professional Education

University education (Bachelor's degree)

University education (Master's degree)

Language skills

English - Advanced (C1)

Personality requirements and skills

We offer you a bunch of great benefits

##### Friendly working environment

• You build your own working day - flexible working hours and work from home
• Daily working time: 7hrs 45min instead of standard 8hrs
• Daily refreshments - coffee, fruits, drinks
• Fully equipped gym accessible 24 hours / 7 days per week
• Game room with unlimited access
• Modern designed coffee corner and terrace with the grill spot

##### WellbeING

• Sick leave compensation: up to 80% of the monthly salary
• Life insurance contribution: up to 22,14 EUR/per month
• 3rd pillar contribution: up to 3% from your monthly salary
• 24/7 external mental health support
• Learning opportunities: internal and external learning programs
• Regular teambuildings, social events and communities

##### YOU/family/friends time

• Extra 3 PERSONAL days per year
• Extra vacation days: up to 10 extra days/per year
• We welcome your ING-positive friends: referrals starting from 1000 EUR
• 150€ for childbirth/adoption bonus, wedding day and registered partnership contributions, work anniversary award
• Our premises are open 24/7 and you can even bring your friends or family along (up to 2 friends to the gym and game room)

##### Extra perks

• Yearly bonus based on your performance and company’s results
• Cafeteria points: 50€/month (600€/year) - Multisport card, Alza, Zalando, Cinema City, etc.
• Green benefit – reimbursement for eco-friendly products or services up to 300 €
• Home office contribution: 20 EUR/per month
• Discounts from our and your favorite stores: up to 30%
• Warm welcome package for your fresh start
• Pet friendly office