Client Success Specialist

About the Nasdaq CSD Team:

Nasdaq CSD – Central Securities Depository in Baltics and Iceland (www.nasdaqcsd.com) is currently seeking a Client Success Specialist to join our dynamic Sales and Services team in Tallinn. In this role, we will rely on you to serve as the primary point of contact for our Estonian clients, including financial instrument issuers and banking institutions within the Nasdaq CSD network. We expect you to build and maintain robust client relationships while providing outstanding day-to-day advisory services and support. Additionally, you will have opportunity to contribute to our business development initiatives. This role offers diverse responsibilities that adapt to our evolving business needs and priorities.

Primary Responsibilities:

• Deliver exceptional customer consultation and ensure seamless client onboarding
• Process securities registration and corporate actions (e.g., interest and dividend payments) documentation with precision, working closely with the Operations team
• Resolve inquiries (e.g., bailiffs requests, shareholders lists) from various securities industry partners across local and international markets
• Contribute innovative ideas to establish, enhance, and refine Nasdaq CSD's customer service processes

Role Evolution and Development:

• Develop and strengthen strategic relationships with internal and external customers and industry stakeholders
• Engage in the CSD product and service development, implementation projects, and systems testing
• Participate and support post-trade industry initiatives at local and European levels, and business development activities

What We Expect:

• An academic degree, preferably in Economics, Finance, or Business Administration
• Strong customer orientation with a deep understanding of client concerns and challenges
• Exceptional communication skills and a growth mindset
• A strong sense of ownership and accountability
• Fluency in written and spoken Estonian as well as English

What Would Be Great:

• Experience in the financial sector

What We Offer:

• Annual bonus (monetary, restricted stock units)
• An opportunity to become a Nasdaq shareholder via the Employee Stock Purchase Program – Nasdaq stocks with a discount
• Internal mentorship program
• Wide selection of online learning resources
• Health insurance program
• Hybrid work model
• Flex day program (up to 6 days a year)

This full-time permanent position is based in Tallinn, Estonia. As our selection and interview process is ongoing, please submit your application in English – including your CV and Motivational Letter detailing your interest in Nasdaq CSD.

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

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