Cloud Systems Administrator

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

The Cloud Systems Administrator oversees the management, deployment, and maintenance of NICE CXone's production systems, virtualization, SAN, Public Cloud, and supporting environments. They also manage and maintain lab environments, and lead projects spanning multiple groups. The role involves ensuring the stability, security, and performance of systems while supporting project initiatives and coordinating with various teams for successful project execution.

How will you make an impact?

• Administer Windows Domain and Active Directory setups.
• Deploy and maintain Windows Server 2019 across servers.
• Ensure server and file security standards are established and maintained.
• Manage both lab and production infrastructure, including physical storage like SAN.
• Monitor and optimize server performance, including virtualization environments.
• Thoroughly document environment setups and operational processes.
• Collaborate with vendors for issue resolution and parts replacement.
• Handle Linux server installations, public cloud compute, and storage deployments, as well as enterprise-grade physical compute infrastructure.

Have you got what it takes?

• Bachelor’s degree in computer science, Business Information Systems, or related field, or equivalent experience required.
• Proficiency in VMware and Public Cloud Environments oversight.
• Microsoft server-related certification (MCSA) is mandatory.
• Minimum 2 years managing Server 2012 R2 or Server 2019 environments.
• Demonstrated expertise in deploying Windows domains, Active Directory, and DNS.
• Minimum 2 years managing and deploying virtual environments.
• Minimum 2 years managing and deploying Windows Server 2019.
• Experience installing and configuring physical server hardware and operating systems is essential.
• Strong ability to work under time constraints and meet deadlines, with collaborative skills within IT teams, and familiarity with Change Management processes are advantageous.

You will have an advantage if you also have:

• Configure and manage HP or Cisco server hardware.
• Hold relevant Systems Engineer certifications like MCSE or Public Cloud.
• Adaptability to evolving timelines and deadlines.
• Efficient navigation within large, global environments.
• Excel in fast-paced production settings.
• Expertise in VMware and AWS environment management, proficient in SAN deployment.
• Skilled in Unix or Linux administration, utilizes Chef for server and application deployment, experienced in configuration management and infrastructure automation.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 8947

Reporting into: Manager, Cloud Operations

Role Type: Individual Contributor