Cluster Manager IVH - Milano - MICO26 Olympic & Paralympic Games

Who We Are:

On Location is a premium experience provider, offering world class hospitality, ticketing, curated guest experiences, live event production, and travel management across sports, entertainment, and fashion. From unrivaled access for corporate clients to guests looking for fully immersive experiences at marquee events, On Location is the premier and official service provider to over 150 iconic rights holders, such as the IOC (Paris 2024, Milano Cortina 2026, LA 2028), NFL, NCAA, UFC and PGA of America, and numerous musical artists and festivals. The company also owns and operates a number of unique and exclusive experiences, transforming the most dynamic live events into a lifetime of memories. On Location is a subsidiary of Endeavor, a global sports and entertainment company.

Endeavor is a global sports and entertainment company, home to many of the world’s most dynamic and engaging storytellers, brands, live events, and experiences. The Endeavor network specializes in talent representation through entertainment agency WME; sports operations and advisory, event management, media production and distribution, and brand licensing through IMG; live event experiences and hospitality through On Location; full-service marketing through global cultural marketing agency 160over90; and sports data and technology through IMG ARENA and OpenBet. Endeavor is also the majority owner of TKO Group Holdings (NYSE: TKO), a premium sports and entertainment company comprising UFC and WWE.

Overall Scope of Role:

Cluster Manager, In Venue Hospitality (IVH) Event Production is a key role with a primary responsibility for providing operational support across multiple IVH programs occurring within various Olympic Sporting Venues (volume depending on the size of the cluster) during the 2026 Milano Cortina Winter Olympic and Paralympic Games. The Cluster Manager works closely with:

• The Director of Event Production.
• The 3 other cluster managers (to share best practices and problem solve)
• On Location internal Functional Areas (FAs)
• MICO26 relevant interlocutors, in particular, the Venue team.

The Cluster Manager will focus on delivering the most exceptional hospitality experiences for On Location guests inside Olympic Sporting Venues within the assigned cluster.  Experiences will take place inside temporary or permanent lounge (or restaurant) spaces and may include: food and beverage, photo opportunities, games broadcast viewing and other information touchpoints within a curated Olympic sports themed environment. 

The clusters are divided as follows:

• Cluster 1: Milano (04 Competition Venues + Opening Ceremony Stadium)
• Cluster 2: Cortina (04 Competition Venues)
• Cluster 3: Valtellina - Bormio / Livignio (03 Competition Venues)
• Cluster 4: Val di Fiemme - Predazzo / Tesero / Verona (02 Competition Venues + Closing Ceremony Arena)

All planning will be done centrally, from On Location Milano Offices with site visits if / when necessary.

The IVH Team will transition from Cluster to Venue in September 2025 – the Cluster Manager will remain the point of contact for her/his cluster but will take the ownership of the largest venue of her/his cluster and transition to a Venue Management role.

Essential Functions & Responsibilities:

· Work in collaboration and coordination with Director, In Venue Hospitality to:

• manage venue contracts.
• deliver the best hospitality programs with as much consistency as possible while building structure/organization with the team in place.
• update Director Event Production of day-to-day progresses and challenges; and request input and advice for key decisions

•  Work in partnership with the commercial product architecture team to define and/or adjust service levels and manage budget per Olympic venue based upon sport, demand, sessions and sales levels.

• Work in partnership with all FAs involved specifically those having an impact on the Event Production team delivery – including but not limited to: F&B, Art and Design, Entertainment, Overlay, Workforce, Accreditation, Logistic and Gifting to name a few.

• Be the representative and ambassador of the hospitality unit (led by OLE) in the global MICO26 venue department.

• Manage overall project milestones and timelines.

• Manage P&L and track expenditures.

• Manage suppliers and vendors.

• Encourage and support use of sustainable products, when available.

• Attend all meetings (virtual/in person) in relation with his/her cluster and report on behalf of the Event Production team(s) as it relates to the IVH hospitality programs.

General Responsibilities:

• Main point of contact on-site, representing the Event Production Team and more globally, the company.

• Develop the overall operational planning at the Competition Venues as it relates to the On Location guest experience.

• Update existing or upcoming operational tools.

• Facilitate and lead production meetings with key staff.

• Troubleshoot, anticipate and act proactively on event aspects of role, leading up and following turn over to production implementation team.

• Forecast, qualify and maintain budget

• Administrative & Other, including but not limited to:

• Expense Reports
• File storage
• Monthly days reports

Other Duties & Responsibilities

Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems, alone or alongside other managers and/or the Director, Event Production.

This job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities for this job. Duties, obligations, and activities may change at any time with or without notice.

Travel

Must be adaptable with work and travel schedule. Available to travel (domestic) for work during holidays and key event times.

Qualifications

Required Education and/or Experience, Knowledge, Skills, and Abilities:

• Bachelor’s degree in hospitality management, Sports Management, Event Management or a related field, or equivalent experience required.

• Minimum of 3-5 years of experience in managing (and producing) events and/or brand activations and/or event teams.

• Experience in managing and producing events in Stadium and Temporary Structure environments.

• Prior experience with large-scale (sports) events, a plus.

• Speaks and writes fluent business English; Italian is preferred but not mandatory

• Proficient user of Microsoft Office Suite

• Knowledge of SharePoint | Smartsheets | Microsoft Teams | Zoom | Confluence

• Highly organized and process oriented.

• Ability to:

• multi-task.
• remain calm in high-pressure situations.
• work in a moving environment

• Strong communication, interpersonal, negotiation and conflict resolution skills.

• Self-motivated, resourceful, and directed, requiring minimal supervision.

• Good timekeeping and work ethic that is characterized by commitment, motivation, and energy.

• Presently resides and/or is willing to relocate to Milano, Italy.

• Flexibility and positive attitude to work long days, evenings, weekends and holidays when necessary.

Endeavor unites and brings people together in our love of sport, culture, and entertainment. We understand this can only be accomplished when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture, we strive to reflect the world’s diverse voices.  

Endeavor is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.