At Knuddels, we aim to make social networks truly social again, focusing on genuine human connection. As an engaged Community Manager, you will support our members and, together with your team, ensure a positive atmosphere and a sense of togetherness on the platform. Your tasks include community support, idea generation for product development, strategy implementation for member satisfaction, organizing events, and acting as a bridge between members and product development.

Must Have

• Support, address, and lead the community, volunteers, and teams in chat, forums, and through support
• Contribute ideas and initiatives for community management and product development
• Develop and implement strategies to increase community satisfaction and member retention
• Act as a voice and bridge between members and product development
• Organize events, community actions, and meetups
• Native-level German communication and strong spelling
• Social, empathetic, and resilient
• Independent, structured, and goal-oriented work
• Flexible for non-standard working hours
• Solution- and service-oriented

Good to Have

• Additional language skills
• Experience in community management, supervision, leadership, and moderation of communities or (offline) groups

Perks & Benefits

• Diverse challenges
• Team support through discussions, coaching, feedback, and mentoring
• Open culture with honest, constructive exchange and strong cohesion
• Flat hierarchies and participation
• Flexibility (home office, spontaneous doctor's appointments, short-term leave)
• Top-location office with free breakfast and lunch, fitness, mystery lunch, workshops, and beautiful rooftop terrace
• Direct feedback from end-users
• Focus on our own product

Job Description

At Knuddels, we have set ourselves the goal of making social networks truly social again - with genuine human closeness instead of mere content consumption. In our community, every member should find 3 important people for their real life:

As a dedicated Community Manager, you will support our members and, together with your team, ensure a good atmosphere and a sense of togetherness on the platform.

Your Tasks

• Support, address, and lead the community, volunteer members, and teams in chat, forums, and through our support.
• Contribute ideas and initiatives for community management and product development.
• Develop and implement strategies to increase the satisfaction of our community and intensify member loyalty.
• Act as a voice and bridge between members and product development.
• Organize events, community actions, and community meetups.

What do we offer you?

• Diverse challenges where you can grow as a Community Manager.
• Team support through discussions, coaching, feedback, and mentoring - We live an open culture with honest, constructive exchange and strong cohesion.
• Flat hierarchies and participation - Every voice counts with us: actively shape and contribute your ideas.
• Flexibility that adapts to your life - Home office, spontaneous doctor's appointments, or short-term leave: we trust in self-organization.
• Office in a prime location with free breakfast and lunch, fitness, mystery lunch, workshops, and a beautiful rooftop terrace - Our working environment offers everything for well-being and creative energy.
• Direct feedback from end-users (B2C Company) - You immediately see how your contribution is received by our users.
• Focus on our own product - A unique community platform that brings people closer together, with meaning and impact.
• All benefits can also be found at jobs.knuddels.de

What we do not offer?

• Dusty corporate structures
• Working on business customer projects (We are a B2C company)
• A far-fetched third bullet point if we can only think of two :)

Job Requirements

• You have strong communication skills, native-level German language skills, and strong spelling - additional language skills are an advantage.
• You are social, proactive, and can empathize well with other people.
• You bring a healthy dose of resilience and keep a cool head even in challenging situations or conflicts.
• Ideally, you have experience in community management or in the support, leadership, and moderation of communities or (offline) groups.
• You work independently, structured, and goal-oriented. You proactively bring ideas and insights to the team.
• As a reliable team player, you are able to communicate company decisions to the community.
• Flexibility is not a problem for you – even an evening or weekend meeting can be arranged for you.
• Your open and friendly character enriches our team, as does your empathetic nature.
• Solution- and service-oriented, you manage to balance the needs of our members and business necessities.
• You are aware that members may need support outside of usual working hours, and occasional evening appointments are not a problem for you.
• You live the values of Knuddels and can infect others with joy.