Community Resource Manager at The game in London, England, United Kingdom

Job Summary

Job Description

The Community Resource Manager will assist the Director of Community Engagement in managing a team of Community Agents. Responsibilities include recruitment and onboarding of agents, HR management (performance evaluations, conflict resolution, fostering positive team culture), shift rota management across time zones, and collaboration with other departments (Marketing, Customer Support, Product Development). The role requires strong HR experience, exceptional people skills, team leadership abilities, and excellent organizational and problem-solving skills. The position offers a hybrid work model with flexibility to work remotely up to one month per year.

Must have:

HR Management experience
Exceptional people skills
Team leadership & development
Organizational & time management
Problem-solving & adaptability

Perks:

Structured onboarding & development
State-of-the-art IT equipment
Perkbox benefits
Income protection & life assurance
25 days holiday + birthday off
Salary sacrifice pension & childcare schemes

5 skills required

5 skills required for this role

Add these skills to join the top 1% applicants for this job

team-management

timeline-management

communication

talent-acquisition

game-texts

Job Details

JOIN US

You will assist the Director of Community Engagement in managing a dynamic Community Management Team of Community Agents. As a Community Resource Manager, your role will be crucial in supporting the coordination, development, and HR management of the team, fostering a positive and engaged community environment.

WHAT YOU DO

Recruitment & Onboarding: Selecting and onboarding Community Agents who align with the organization's values and community goals.
HR Management: Handle the HR aspects of the Community Management Team, including recruitment, training, performance evaluations, and conflict resolution. Foster a positive team culture and ensure team members are motivated and engaged.
Assistance in Team Management: Support the Director by handling some management responsibilities within the agent team
Shift Rota Management: Create and oversee shift rotas to ensure optimal coverage for community engagement across different time zones. Implement effective scheduling strategies to manage workload and maintain a high level of service.
Collaboration: Work closely with other departments, including Marketing, Customer Support, and Product Development, to ensure a cohesive and aligned approach to community engagement.

WHO YOU ARE

HR Experience: You have a proven track record in human resources management, preferably in a community-focused or customer-centric environment.
People Skills: Your interpersonal skills are exceptional, enabling you to build strong relationships with team members and community members alike.
Team Leadership: You have experience in leading and developing teams, fostering a collaborative and inclusive environment.
Organizational Skills: Excellent organizational and time management skills, with the ability to manage multiple tasks and priorities effectively.
Adaptability: You can adapt to the dynamic nature of community management, staying updated on industry trends and adjusting strategies accordingly.
Problem-Solving: A proactive problem solver with the ability to address challenges and find innovative solutions.

WHAT TO EXPECT

Exposure to senior global clients.
Working in an international and integrated team with top talents from different fields.
A brand-new centrally located office (Holborn) with plenty of creative space to think, take meetings, and collaborate.
Plenty of opportunities to create big ideas, for big projects, with big impact.
Flexibility to work remotely: 2-3 days in the office per week, and the ability to work from home, the north pole or somewhere warmer for up to on month each year. We encourage warmer.
Structured onboarding, development & tools (Groove-In Buddy, Feedback talks, state of the art IT Equipment and more).
Treat yourself with loads of perks and offers through Perkbox.
Consider yourself well cared for through Income Protection and Life Assurance, as well as 25 days holiday excluding BH and your birthday off.
Make your money go further through our salary sacrifice pension and childcare schemes.
A working environment that ensures fair and equal opportunities for all. We live and support diversity, openness and mutual respect and welcome new colleagues - regardless of nationality, ethnicity, origin, religion, age, gender, gender identity and sexual orientation. You should too. It’s the 21st century.

Is it a Match?

Apply now!

We'd love to hear from you even if you do not fully meet all requirements listed above. Get in touch.

Let THE GAME begin.

Apply for this job

About us

THE GAME is an innovative integrated creative agency, specializing in social media, editorial content, digital strategy, and experiential marketing. As a partner for BMW, the agency combines start-up agility with high-level creative expertise to deliver tailored solutions.

Offering a diverse range of services, THE GAME stands out for its unique DNA, fresh perspectives, and progressive culture, enabling the team to push creative boundaries.

Based in London, the agency has more than 40 team members who work closely with a further 20 experts in Munich and across Europe, ensuring a collaborative and globally integrated approach.

Similar Jobs

Associate, Ads Revenue & Yield Analytics

Netflix

Los Angeles, California, United States (On-Site)

• 3 Months ago

Senior Account Manager

Help Scout

United States (Remote)

• 2 Weeks ago

Service Engineer (Electrical & Mechanical Engineering)

The Walt Disney Company

Hong Kong (On-Site)

• 3 Months ago

Account Executive - Mid Market

Coupa

Los Angeles, California, United States (Remote)

• 1 Month ago

Neoxam Consultant

luxsoft

Singapore (On-Site)

• 2 Months ago

Community Specialist, Channel Retail

Apple

Stuart, Florida, United States (On-Site)

• 1 Month ago

Community Advocacy Manager

Ubisoft

Sydney, New South Wales, Australia (Hybrid)

• 3 Months ago

Community Connections Specialist

world relief

Durham, North Carolina, United States (On-Site)

• 1 Month ago

Overseas Community Operations Manager

TiMi Studio Group

Tokyo, Japan (On-Site)

• 1 Year ago

Associate Director - Community Development (China)

Informa Group

Beijing, China (Hybrid)

• 2 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Motion Designer (Video Editor)

Oliver Plus

(Remote)

• 2 Months ago

Program Manager, CEO Office

zeta

Mumbai, Maharashtra, India (On-Site)

• 1 Month ago

BR Product Marketing Executive

Sporty

São Paulo, Brazil (Hybrid)

• 3 Weeks ago

Senior Quality Assurance Manager

Hudl

Omaha, Nebraska, United States (Remote)

• 2 Months ago

Software Engineer II - Finance Platform

Rippling

San Francisco, California, United States (On-Site)

• 6 Days ago

Manager, Software Engineering

NVIDIA

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)

• 5 Months ago

Lead Software Engineer

Nice

Ra'anana, Center District, Israel (Hybrid)

• 4 Weeks ago

Lead Data Engineer

Genies.io

Los Angeles, California, United States (On-Site)

• 1 Month ago

Lead Solutions Consultant (German)

Wrike

Ireland (Remote)

• 4 Weeks ago

Strategy and Operations Consultant, Associate

PwC

Bangkok, Bangkok, Thailand (On-Site)

• 10 Months ago

Get notifed when new similar jobs are uploaded

Jobs in London, England, United Kingdom

Client Director / Market Maker

Actian

United Kingdom (Remote)

• 2 Months ago

Locum Advertising Sales Account Manager

Springer Group

London, England, United Kingdom (Hybrid)

• 1 Year ago

Senior Technical Artist - VFX/Shaders

Gunzilla

London, England, United Kingdom (On-Site)

• 3 Months ago

Publishing Manager

Springer Group

London, England, United Kingdom (Hybrid)

• 2 Weeks ago

Junior Technical Sound Designer

Cloud Imperium Games

Manchester, England, United Kingdom (On-Site)

• 2 Weeks ago

Technical Product Marketer

Gravitee

London, England, United Kingdom (Hybrid)

• 1 Month ago

Enterprise Account Executive, EMEA

Harvey

London, England, United Kingdom (On-Site)

• 1 Week ago

Senior Full Stack Engineer (C#/React)

Rockstar Games

Edinburgh, Scotland, United Kingdom (On-Site)

• 1 Month ago

Retail Supervisor, Disney Theatrical

The Walt Disney Company

London, England, United Kingdom (On-Site)

• 4 Months ago

Senior Artist

flix interactive

Birmingham, England, United Kingdom (Remote)

• 2 Months ago

Get notifed when new similar jobs are uploaded

Community Management Jobs

Senior Community Manager

Raceward worlds

(Remote)

• 2 Months ago

Community Manager

fuse games

Guildford, England, United Kingdom (Hybrid)

• 4 Months ago

Community Specialist, Channel Retail

Apple

Stuart, Florida, United States (On-Site)

• 1 Month ago