Job Summary

Job Description

The Community Resource Manager will assist the Director of Community Engagement in managing a team of Community Agents. Responsibilities include recruitment and onboarding of agents, HR management (performance evaluations, conflict resolution, fostering positive team culture), shift rota management across time zones, and collaboration with other departments (Marketing, Customer Support, Product Development). The role requires strong HR experience, exceptional people skills, team leadership abilities, and excellent organizational and problem-solving skills. The position offers a hybrid work model with flexibility to work remotely up to one month per year.

Must have:

HR Management experience
Exceptional people skills
Team leadership & development
Organizational & time management
Problem-solving & adaptability

Perks:

Structured onboarding & development
State-of-the-art IT equipment
Perkbox benefits
Income protection & life assurance
25 days holiday + birthday off
Salary sacrifice pension & childcare schemes

7 skills required

7 skills required for this role

Add these skills to join the top 1% applicants for this job

communication

customer-centric

conflict-resolution

timeline-management

talent-acquisition

organisational-skills

team-management

Job Details

JOIN US

You will assist the Director of Community Engagement in managing a dynamic Community Management Team of Community Agents. As a Community Resource Manager, your role will be crucial in supporting the coordination, development, and HR management of the team, fostering a positive and engaged community environment.

WHAT YOU DO

Recruitment & Onboarding: Selecting and onboarding Community Agents who align with the organization's values and community goals.
HR Management: Handle the HR aspects of the Community Management Team, including recruitment, training, performance evaluations, and conflict resolution. Foster a positive team culture and ensure team members are motivated and engaged.
Assistance in Team Management: Support the Director by handling some management responsibilities within the agent team
Shift Rota Management: Create and oversee shift rotas to ensure optimal coverage for community engagement across different time zones. Implement effective scheduling strategies to manage workload and maintain a high level of service.
Collaboration: Work closely with other departments, including Marketing, Customer Support, and Product Development, to ensure a cohesive and aligned approach to community engagement.

WHO YOU ARE

HR Experience: You have a proven track record in human resources management, preferably in a community-focused or customer-centric environment.
People Skills: Your interpersonal skills are exceptional, enabling you to build strong relationships with team members and community members alike.
Team Leadership: You have experience in leading and developing teams, fostering a collaborative and inclusive environment.
Organizational Skills: Excellent organizational and time management skills, with the ability to manage multiple tasks and priorities effectively.
Adaptability: You can adapt to the dynamic nature of community management, staying updated on industry trends and adjusting strategies accordingly.
Problem-Solving: A proactive problem solver with the ability to address challenges and find innovative solutions.

WHAT TO EXPECT

Exposure to senior global clients.
Working in an international and integrated team with top talents from different fields.
A brand-new centrally located office (Holborn) with plenty of creative space to think, take meetings, and collaborate.
Plenty of opportunities to create big ideas, for big projects, with big impact.
Flexibility to work remotely: 2-3 days in the office per week, and the ability to work from home, the north pole or somewhere warmer for up to on month each year. We encourage warmer.
Structured onboarding, development & tools (Groove-In Buddy, Feedback talks, state of the art IT Equipment and more).
Treat yourself with loads of perks and offers through Perkbox.
Consider yourself well cared for through Income Protection and Life Assurance, as well as 25 days holiday excluding BH and your birthday off.
Make your money go further through our salary sacrifice pension and childcare schemes.
A working environment that ensures fair and equal opportunities for all. We live and support diversity, openness and mutual respect and welcome new colleagues - regardless of nationality, ethnicity, origin, religion, age, gender, gender identity and sexual orientation. You should too. It’s the 21st century.

Is it a Match?

Apply now!

We'd love to hear from you even if you do not fully meet all requirements listed above. Get in touch.

Let THE GAME begin.

Apply for this job

About us

THE GAME is an innovative integrated creative agency, specializing in social media, editorial content, digital strategy, and experiential marketing. As a partner for BMW, the agency combines start-up agility with high-level creative expertise to deliver tailored solutions.

Offering a diverse range of services, THE GAME stands out for its unique DNA, fresh perspectives, and progressive culture, enabling the team to push creative boundaries.

Based in London, the agency has more than 40 team members who work closely with a further 20 experts in Munich and across Europe, ensuring a collaborative and globally integrated approach.

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Community Resource Manager

Job Summary

Job Description

7 skills required

7 skills required for this role

Job Details

JOIN US

WHAT YOU DO

WHO YOU ARE

WHAT TO EXPECT

Is it a Match?

About us

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